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Account Manager Inside Sales

Union City, CA
... Communicating with customers using a wide array of methods including email, chat, and phone. Using Salesforce, Vault, DocuSign, and other sales platforms daily. Focusing on providing excellence in customer experience. 2018-2021 Field Sales ... - Feb 27

Project Manager United States

Los Altos, CA
... Manage and designed new office locations all over the world for new MPLS, Either Chanel, PPP connections (PRI/BRI), VoIP servers and other needed devices to support Mission Control operations for new satellite operations, email, chat, SMS, HR ... - Feb 13

Product Management Leadership

Santa Clara, CA
... ●Collaborating with clients to develop a strategy for AI/ML-powered Omni Channel Customer engagement System (includes Chatbot, Live Chat Agent, Phone Agent, and IVR) ●Facilitating integration between various AI powered microservices-based service ... - Feb 06

Data Entry, Customer Service, customer relations

San Jose, CA
... Knowledge of Zoom meetings, ZenDesk, communication across time zones, voice over IP communication, Hello-sign/Docu-sign and online chat functions to communicate with clients. Online database performance, drop docs and document storage. Strong ... - Feb 02

Data Entry Support Specialist

Cupertino, CA
... ●Efficiently executed part-time remote responsibilities, demonstrating excellent communication skills through phone, chat, and Internet channels, ensuring seamless team collaboration and customer interactions. ●Fostered strong working relationships ... - Jan 31

Supply Chain

San Jose, CA
... Center Representative ● Take on volume phone calls and provide accurate and timely information to members through various service delivery channels, including telephone, email, live chat, secure messaging within online banking and social media . ... - Jan 11

Customer Support Leadership

San Jose, CA
... 8 to 9.2 by implementing Customer Care Workshops and Support Case Reviews ● Reduced customer wait times by introducing Live Agent chat and a customer self-scheduling tool ● Reduced support backlog by 60%, handled escalations arising through support ... - Jan 10

Product Manager Program Management

Fremont, CA
... ● Conceptualized, defined, and built a lean team, researched, and executed beta Android App and iOS App, introducing advanced chat room functionality and a unified inbox to reach for initial cohort of ~200 SMB customers with agent-takeover. Provided ... - Jan 10

Customer Support Desktop

San Jose, CA
... I assisted via phone, walkup, text and chat and also utilized remote desktop to aid clients with more in depth support. Training: From the very beginning of my work experience I have provided instruction to other Staff and Customers regarding all ... - Jan 05

Customer Service Clean Energy

Newark, CA
... English, Hindi, Urdu and Tamil • iOS • Special Needs • Urdu • Live chat • Social media marketing • E-commerce • Multilingual • Market Research Certifications and Licenses SQL Business Analyst Teaching Certification - Jan 02
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