Angel De Dios

Mobile: 408-***-****

Email: ad2oyq@r.postjobfree.com

Professional Goal: In search of a challenging position in a great working atmosphere that will allow me to gain valuable experience and grow within a company.

Education

● Heald College, School of Technology, San Jose, California January 2000 - July 2001 Associate in Applied Science Degree: Electronics Technology

● De Anza Community College, Cupertino, California September 1996 - July 1999

Courses in General Education

Skills/Software

● Oracle

● Salesforce

● SAP

● NetSuite

● Zendesk

● Citrix

Employment Highlights

Teradyne (Artech)

July 2022 - Current

Order Management & Supply Chain Analyst

● Quality process and upload purchase orders, sales, inventory, and forecasting data into supplier inventory management systems

● Broad security/Tracking supply chain experience, forecasts/demands/supply/capacity planning & supplier management/ new product introduction

● Proactively manage flow to suppliers where delivery dates are at risk, escalate within the supplier organization to evaluate opportunities to improve deliveries

● Ensure availability of shipping reports from suppliers, request air freight when necessary, and monitor the inbound tracking of critical supply

● Interact with operations team, customers, and suppliers to manage inventory position, scheduling, forecasts, ordering, and expediting of material

● Prepare outgoing shipments by kitting, packing, and preparing documentation for orders. Expedite aged orders by driving material shortages

● Communicate with upper management, other department representatives, and customers to identify future business needs and other tasks as needed

● Initiates/receives requests for routine changes affecting inventory, e.g. shipments, purchases, movement of stock. Performs necessary system changes Facebook

Menlo Park, CA

January 2017 - March 2019

Media Operations Analyst

● Serve as an advocate for the user in the community. Help manage Security/Data privacy network across all streams and departments

● Resolve issues regarding content that is reported for account support and/or safety; flag for action,

● Respond to user inquiries with high quality speed, empathy, and accuracy

● Manage all inbox and queues in database to better prioritize workflow

● Maintain knowledge of ongoing software and hardware updates

● Analyze and review user profiles, videos, text and content

● Adhere and apply change in policy, guidelines, regulations, both internally and to the customer

● Monitor data and content coming into one of the most trafficked social media sites and flag missing information Oracle

Santa Clara, CA

February 2016 – March 2017

Lab Support

● Quality routine maintenance of systems laboratories, to be in compliant with lab & safety policies

● Responsible for handling logistics on systems, equipment, documentation to other sites in a timely manner

● Provides support to internal and upper management in laboratories in other departments

● Aid and support engineers with quality install, test, various equipment and configure multiple systems

● Orders supplies, and keeps inventory on various test equipment

● Analyze data, process documents, and archiving

KeyPoint Credit Union

Santa Clara, CA

August 2014 – February 2015

Contact Center Representative

● Take on volume phone calls and provide accurate and timely information to members through various service delivery channels, including telephone, email, live chat, secure messaging within online banking and social media .

● Displays empathy and offers solutions that are in the best interest of members and KeyPoint.

● Provides support to other departments in projects and occasionally at member company events or KeyPoint sponsored events as needed. Stanford Federal Credit Union

Palo Alto, CA

July 2013 – July 2014

Contact Center Representative

● Provides one-to-one support through all channels of remote communications. (e.g. telephone, email, facsimile, web, and chat)

● Meets service levels & response time objectives of phone calls, emails, and other remote communication methods

● Ensures that all interactions with members are handled professionally, accurately and with high quality and integrity

● Evaluate and recommend improvements to existing internal departmental procedures

● Supports all credit union campaigns and makes outbound service and sales calls

● Sales support credit unions in meeting members needs and focus on department and individual goals Radian Thermal Products, Inc.

Santa Clara, CA

May 2010 – June 2013

Supply Chain Analyst/Order Management

● Process high volume of purchase orders & online orders and requests into internal system in a timely and efficient manner

● Update departmental procedures for continued efficiency and recommend process improvement measures for implementation

● Interacts with Sales teams, Marketing, Operations, Engineering, Finance, and to review forecasts, quotes, and other duties as assigned

● Reply to customers and internal personnel via email, fax, and phone inquiries, questions and concerns

● Coordinates and tracks both customer and vendor purchase orders

● Input and process RMA requests. Coordinate return, refund, credit of products to customer First Tech Federal Credit Union

Palo Alto/Sacramento, CA

May 2006 – January 2010

Loan Servicing-DMV Specialist

● Processing DMV docs. Manages department inbox & heavy phone volume; inquiry & questions

● Review DMV paid in full loan reports for accuracy, data entry, and required system maintenance

● Interface with internal and external members in person and over the telephone. Respond to calls and complaints within service standards. Assist with research and follow-up for member problem resolutions

● Apply & Correct payments, handle adjustment and disputes, which involves research, analytical skills and tracing. First Tech Federal Credit Union

Palo Alto, CA

November 2001 - May 2006

ATM Processor

● Post/Process large volume of checks and cash deposits to member loan and share accounts

● Answer calls regarding ATM returned cards, activating, blocking, transactions, FRAUD/suspicious activity report

● Open/close Helpdesk tickets, answer phone calls regarding ATM down times

● Assisted with incoming-outgoing wires/Handles research for errors, request, customer service via email /phone

● Handles Cash/Cash ordering, add/replenish ATMs with sufficient funds from FRB (Federal Reserve Bank) Professional References Available Upon Request

Contact this candidate