Amber Shepherd

**** ****** ***, *** ****, CA ****4 Cell phone: 408-***-****/ Email: ad3bka@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

** + Years Experience in Office Management, Customer Service, Inside/Outside Sales, Data Entry, General and Administrative Support. Senior Escrow Officer

Confident in making Management Decisions and Supporting Upper Management, managing Escrow Assistants and office staff for my team as well as the Corporation.

Very strong organizations skills and meticulous attention to detail. Ability to multi-task in very fast paced work environment.

Fast learner with a proven ability to master administrative and technical skills. Intuitive self-starter, typically achieving results beyond defined expectations. Ability to be responsible and discrete with confidential documentation.

2+ years remote work position experience. Knowledge of Zoom meetings, ZenDesk, communication across time zones, voice over IP communication, Hello-sign/Docu-sign and online chat functions to communicate with clients. Online database performance, drop docs and document storage. Strong knowledge of ResWare and Power user for SoftPro. Prior use of Ramquest and FAST.

Certified Default Resolution Closing Specialist since 2010- Short Sale Certified Escrow Officer with Americas Home Rescue

EXPERIENCE

Endpoint Title INC Remote, CA June 2021-October 2022

GSA Tax Accountancy (PART TIME Contract) Saratoga, CA August 2022-Present

WFG National Title Co Campbell, CA Oct 2019 – May 2021

Cornerstone Title Co Saratoga, CA Mar 2018 – Oct 2019

Orange Coast Title Co Los Gatos, CA July 2016- Feb 2018

Chicago Title Fremont & Pleasanton, CA July 2015-July 2016

First American Title San Jose, CA December 2012-July 2013

Fidelity National Title Campbell, CA April 2009-December 2012

Alliance Title Campbell, CA June 2006-December 2008

Stewart Title Milpitas, CA July 2003- June 2006

Escrow Officer & Escrow Officer Floater/Support

Prepare Legal Documentation and Instructions for Buyers/Seller to sign in Escrow Transactions based on contractual

agreements, proration/closing dates, and demands in escrow.

Auditing, balancing, and distributing escrow file in compliance with Lender, Title Insurance posted fees, and mutual party

guidelines and instructions

Knowledge of Standard Resale, Bankruptcy, REO, Short Sale, Lot Line adjustment, Vacant lots, Co-Op ownership,

Commercial, Refinance, County/City Requirements in all surrounding counties, IRS/FTB Requirements, lien demands,

private lien holders, cross collateral and Escrow/Title Only

Oversee all signed documentation for accuracy and compliance, as well as perform signing appointments

Primary communication with client base, attorneys, vendors, incoming calls/emails and outside sales

Train and assign specific tasks to Escrow Assistants and floating personnel. Out in the Field Sales, attend marketing meetings, perform client presentations, and perform client training on Escrow/Title

transactions and process

Review of preliminary documentation to make outline and process of each transaction for my team.

Maintain detailed conversation logs for future reference, legal team, and auditing.

Tax Assistant - GSA Tax Accountancy- Contract 1099 Saratoga, CA August 2021-Current

Input all tax documents into Tax Software

Assist in bookkeeping in QuickBooks.

Personal Assistant- File business and personal paperwork, process business entity paperwork, support getting medical approvals for insurance, support rental investment property needs and services, investigate foreclosure documents and their accuracy, review purchase and sale transactions for real estate agent and broker.

Escrow File Auditor and Post Closing review- Chicago Title Pleasanton Corporate Office, CA

Review file for compliance:

oReview Reports for escrow balances in post-closing file.

oEnsure figures are inputted accurately.

oReview recorded documents and title reports for discrepancy. Correct all recording issues and re-record documents.

oReview files with money balances and clear all funds. Disburse applicable funds to proper parties and revise final closing paperwork.

oReview files with post-closing issues and report to Upper Management. When needed address post-closing issue directly with parties for resolution.

oAddress stale dated checks, void and process new checks. Set up when applicable- stale dated checks for escheating.

oEnsure transaction closed properly without missing title and escrow exceptions, demands, contractual agreements, recordings, etc.

Jr. Escrow Officer/Escrow Assistant

Chicago Title San Jose & Milpitas, CA March 2002-July 2003

Prepare Legal Documentation and Instructions for Buyer/Seller to sign in Escrow Transactions based on contractual agreements and proration dates.

Auditing, balancing, and distributing escrow file in compliance with Lender, Title Insurance posted fees, and mutual party guidelines and instructions

Primary communication with client’s base, attorneys, vendors and outside sale team

Manage appointment schedule for Escrow Officers and arranged meeting with Brokers

Handled all clerical work, mailing, and ordering for officer’s needs

Entered in all new orders into system for processing

Ordered all necessary paperwork needed to close out file.

Screened all incoming calls in extremely busy environment and maintained all the communication between clients, vendors, and lenders.

Manage appointment schedule and calendar for primary Escrow Officer

Handled all clerical work, mailing, and ordering for officer’s needs.

Entered in all new orders into system for processing.

Ordered all necessary paperwork needed to close out file.

Collateral Auditor- First Franklin Financial San Jose, CA March 2003-July 2003

Review of all legal and loan documentation for errors or discrepancy

Direct contact with inside sales team to schedule ways to correct all errors in files with borrowers for collateral purchase

Process collateral audit for lender purchase packages with less than 1% error ratio

Production/Operations Manager- Harris Precision Sheetmetal Campbell, CA January 1996-March 2002

Manage all paperwork flow for accounts payable and accounts receivable processing.

Buyer for all raw materials, hardware, packaging and office supplies

Generate Quotes bases on quantity, vendor/labor price and due dates per customer requirements

Handle all customer account inquiries, billing issues, past due accounts and any other problem areas

Primary interface with all customers and vendors

Schedule and planning for all open orders based on current company volume

Education

2002 De Anza College- Cupertino, CA Associates Degree work in Administration of Justice

Current West Valley College- Saratoga, CA Paralegal Certification Program/AS Degree

2010 Certified Default Resolution Closing Specialist-America’s Home Rescue

Certifications:

Certified Default Resolution Closing Specialist (Short Sale Certified Escrow Officer)

Patient Mentor and Buddy Program at Northern California Lupus Foundation

Patient Advocate Lupus Foundation of Northern California & Lupus Foundation of America

Patient Advocate Rare Disease Foundation and Immunodeficiency Foundation of America

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