ARIF SHAIKH

Cupertino, CA ***** 650-***-**** ad28yv@r.postjobfree.com

Technical support specialist

PROFESSIONAL SUMMARY

●Over 5 years of clerical experience in various business environments utilizing organizational, communication and time management skills to successfully accomplish duties ranging from data entry, responding, and processing customer queries and collaborating with multiple teams.

●Ordered laboratory supplies from vendors, including blood samples, syringes, liquid handling

●Proficient in delivering outstanding customer service through effective interpersonal communication, attentive listening, and adept multitasking.

●Effectively collaborating with cross-functional teams to facilitate successful coordination and ensure customer satisfaction.

●Experience with procurement, order management with distribution, and/or business experience.

SKILLS

●Microsoft Office (Excel, Word, Outlook, PowerPoint), Web Researching

●50 Typing WPM, Desktop Publishing, Web Application, Oracle database, Siebel database, Cytosoft software Pro, Filemaker Pro, Novel Qutro pro, Adobe software

PROFESSIONAL EXPERIENCE

Accessioning Team Runner nov 2023- Dec 2023

Sort and transport packages from the Shipping dock to the Accessioning laboratory

Distribute packages to the Clinical Data Operators (CDO) in a timely and efficient manner

Rack samples that arrive in bulk ensuring that the paperwork matches up with the samples

Perform a visual check of the kit boxes to make sure that there is no PHI on the kit boxes or samples

maintain a current status on Natera training requirements.

Food Pantry Assistant July 2023 - Present

West Valley Community Services - Cupertino, CA

●Orchestrated and optimized produce distribution systems, implementing rigorous quality checks to guarantee clients received top-tier goods, further solidifying client trust and satisfaction.

●Upheld meticulous record, keeping and conducted comprehensive data analysis, facilitating data-driven decision-making processes that led to streamlined operations and improved efficiency.

●Managed inventory of food to ensure shelves contained items for clients reliably.

Sales Jan 2023 – May 2023

Alcanzer Solor - Palo Alto, CA

●Collaborated with a dynamic team to drive the promotion and sales of cutting-edge solar water heaters, contributing to increased market presence and consumer adoption.

●Efficiently executed part-time remote responsibilities, demonstrating excellent communication skills through phone, chat, and Internet channels, ensuring seamless team collaboration and customer interactions.

●Fostered strong working relationships with regional solar managers and cross-functional teams, proactively addressing customer concerns, ensuring their satisfaction, and cultivating a loyal customer base for repeat business opportunities.

Vacs Track Associate (contract) Oct 2022 - Dec 2022

Metta Verse - Sunnyvale, CA

●Checked guest for vaccine and handled rapid COVID-19 test distribution.

●Supporting the global security in the front end of customer support

Research Associate, Aug 2022 - Sept 2022

DC3 THERAPEUTICS, So. SF, C

•Prepared COVID-19 samples for PCR testing.

•Prepared plates for plate seeding and washing.

•Constituted buffers for molecular biology and COVID-19 research.

•Observed QuantStudio 7 PCR.

•Prepared wash plates for Kingfisher liquid handler.

•Pulled mouse antibodies for other associates.

•Retrieved samples from the freezer.

Consultant, Kindly Test Lab, Pleasanton, CA Jan 2022 - Aug 2022

•Prepared samples for COVID-19 test set up kits for drop off.

•Assisted with testing materials setup and preparation of testing site.

•Adhered to quality assurance procedures, recorded data, and maintained instruments.

Mailroom Clerk (temporary position at Ricoh) Jul 2018 – Aug 2018

Robert Half - Mountain View, CA

●Processed packages and mail. Signed outgoing mail to specific carrier

●Assisted print room with packing and shipping bulk letters and posters

●Notified company employees by email when packages arrived

●Built mailroom folders for new company employees. Used Intuit Insight employee tracking system to look up employees.

Customer Support and Driver Mar 2015 - Sep 2017

Golden Express - Palo Alto, CA

●Completed B2B time sensitive deliveries throughout the Bay Area

●Delivered blood vials and serum samples for immunology companies to ensure research finished on-time.

●Performed Sales calls for Business Development

●Assisted other drivers as needed

Customer Support and Driver Mar 2015 - Sep 2017

Golden Express - Palo Alto, CA

●Completed B2B time sensitive deliveries throughout the Bay Area

●Delivered blood vials and serum samples for immunology companies to ensure research finished on-time.

●Performed Sales calls for Business Development

●Assisted other drivers as needed

Sales Consultant Nov 2012 - Jan 2013

Courtesy Chevrolet - San Jose, CA

●Supported the sales team by achieving overall sales goals.

●Worked closely with managers and team members to ensure customer satisfaction.

●Made outbound and inbound calls for Business Development and created appointments

●Used CRM ADM to create customer write up and adhered to the 7 steps of vehicle sale procedures.

Accounts Manager Jan 2012 - Aug 2012

Zerotix.com - Sunnyvale, CA

●Worked with technical team to develop qualified sales opportunities.

●Assisted with sales presentations and provided support throughout sales.

●Maintained multiple accounts throughout North America.

●Provided customer support and follow up with various products and sales

Office Manager Jul 2011 - Oct 2011

LC Home Healthcare - Sunnyvale, CA

●Managed daily office activities to achieve the goal of good business ethics.

●Scheduled interviews sent payroll to service provider

●Efficiently oversaw provider to patient care tasks being done.

Marketing Research Associate Jun 2010 - Aug 2010

Great America - Santa Clara, CA

●Conducted field research via surveys in the park to understand how to attract more guests and increase sales.

●Performed data entry for further analysis on day to day park activities.

EDUCATION

Biotechnology Certificate Program, University of Santa Cruz, Santa Clara, CA (Expected completion, 6/2024)

Dominican University: B.S. Molecular and Cell Biology, Minor in Immunology

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