Vijay Singh

Santa Clara, CA

408-***-****

ad3ei1@r.postjobfree.com

www.linkedin.com/in/vijay-singh-productdevelopment

PRODUCT MANAGEMENT / PRODUCT DEVELOPMENT

Experienced, pragmatic, and solutions-driven manager with extensive experience leading teams and managing complex projects. Committed to creating a culture of excellence, quality, service, and profitability. Passionate about assisting individuals, leaders, and teams meet and surpass their goals. Exceptional talent in planning, decision-making, problem solving, and exceeding expectations. Driven by sense of urgency, ownership, and personal accountability committed to personal and professional growth.

AREAS OF EXPERTISE

●Vision, Strategy, Roadmaps

●Blend of Product Management and Engineering Leadership Skills

●Managing Engineering and Product Teams

●Lean Product Management

●Applying Product-Market Fit

●Defining and Monitoring KPIs, OKRs

●Data-driven Storytelling

●Facilitate Cross-Functional Strategy

●Business and Technology Consulting

●Coordination across geographically dispersed cross functional teams

●Product Ownership

●Leading agile based end-to-end product development

●Learning from customers (Usability Testing, A/B Testing, Analytics, User Interviews)

●Fraud Prevention(ThreatMetrix, Ekata, Nudata)

●Go To Market

●Artificial Intelligence (AI)/Machine Learning (ML) /Deep Learning/Generative AI(openAI)

●AI/ML Frameworks (Keras, TensorFlow, Scikit-learn)/Python/Convolutional Neural Networks/Natural Language Processing/Data Science, GenAI

●Cloud Strategy, PaaS, IaaS, SaaS implementation, Microsoft Azure, Containerization/Docker/Kubernetes

●Microservices/REST APIs based Architecture, HATEOAS, Mobile development

●Authentication /OpenID Connect, 2Way SSL, Cryptography/PKI, Biometrics/FIDO

ACCOMPLISHMENTS

●Worked collaboratively with the engineering team to optimize and streamline the agile product development process, resulting in accelerated execution speed and increased release frequency, all while upholding the high-quality standards.

●Ensured exceptional quality of service, encompassing availability, scalability, security, and performance, by integrating it as a fundamental aspect in the development of every product.

●Implemented data-driven decision-making processes that heavily relied on valuable customer input, including usability testing, A/B testing, analytics, and surveys, to inform and drive the prioritization of product enhancements and features.

●Successfully launched and brought numerous highly acclaimed products to market.

PROFESSIONAL EXPERIENCE

Mastercard, Santa Clara, CA & Purchase, NY - Vice President, Product Management

09/2019 - 11/2023

As the Vice President of Digital Identity Product Management at Mastercard, I lead the entire cycle from strategic vision to execution and beyond for Digital Identity products. My multifaceted role encompasses the following key accomplishments:

●Defining Product Vision & Strategy

●Conducting analysis of market trends, competitive landscape and defining target customer

●Identifying and prioritizing customer needs through insightful interviews, ensuring a thorough understanding of underserved customer requirements

●Formulating a value proposition that aligns with customer needs and market dynamics

●Defining product features, including those based on AI, that are rooted in customer value and aligned with key performance indicators (KPIs).

●Crafting a comprehensive product roadmap

●Developing, evaluating, and prototyping new concept ideas

●Leading Agile-based product development initiatives with a cross-functional technology team to ensure timely, high quality and efficient project execution

●Working with cross functional teams to support commercialization of products

●Working collaboratively to define and implement a robust go-to-market strategy that aligns with organizational objectives

●Actively engaging with customers through usability testing, A/B testing, and analytics to make informed, data-driven decisions that enhance product features and user experience

Product Links: ID for Trust Providers, ID for Relying Parties, ID for Identity Providers, ID Network, ID Verification

[24]7.ai, San Jose CA, - Principal

03/2018 - 08/2019

As the Principal, I transcended the boundaries between Product and Engineering, achieving numerous objective (including the following):

●Identifying areas for improvement within existing AI systems and devising innovative solutions to enhance efficiency and productivity.

●Providing oversight and strategic guidance on the organization's technology strategy and architecture.

●Migrating on-premises legacy applications to the cloud, resulting in accelerated time to market, cost reduction, and improved productivity.

●Collaborating with clients to develop a strategy for AI/ML-powered Omni Channel Customer engagement System (includes Chatbot, Live Chat Agent, Phone Agent, and IVR)

●Facilitating integration between various AI powered microservices-based service channels (such as Chatbot, Live Chat Agent, Phone Agent, and IVR) to deliver efficient user service.

●Implementing AI ANN (Artificial Neural Networks) based User Sentiment analysis to identify unsatisfied customers and facilitate timely escalation for human interaction, leading to enhanced conversion rates.

●Implementing AI ANN based automation during customer onboarding to map the history of transcripts of end-user interaction for new and existing intents, resulting in accelerated time to market.

Visa Inc, Foster City, CA - Senior Director Product Management

08/2012 - 03/2018

Held a key role in driving the success of the Visa Developer Platform from its inception to launch and beyond. In this capacity, collaborated closely with various Line of Business Product Owners to integrate their services for consumption by third parties. Oversaw shaping the platform's vision, defining a comprehensive roadmap, and formulating an effective API integration strategy. A key responsibility was engaging with customers in a consulting capacity to drive adoption and utilization of the VDP platform. This involved thoroughly studying their business opportunities and pain points and working collaboratively with them to develop a product concept and a working prototype that leveraged API integration with Visa Developer Platform. By actively supporting customers, refining their business and architectural requirements, and guiding them through successful deployment to production, fostered strong partnerships and ensured their satisfaction. Through strategic involvement in product management, customer collaboration, and driving platform adoption, made significant contributions to the growth and success of the Visa Developer Platform.

●Developed VDP platform vision, roadmap, API Integration strategy. Inception to Launch and beyond.

●Executed detailed product roadmap using Agile Methodology.

●Defined platform non-functional (Scalability/TPS, Response time, Availability, Security) requirements based on traffic forecast and client requirements.

●Studied customer business opportunities and pain points. In collaboration with the customer, built a product concept and a working prototype based on API integration with Visa developer Platform. Supported customers to refine business and architectural requirements, developed and deployed to production.

Lead Systems Architect-Digital and Mobile

Oversaw the design and development of cutting-edge digital and mobile systems for our organization. Successfully led a team of skilled architects and developers, fostering collaboration with cross-functional teams to understand their requirements and translate them into robust architecture and technical specifications. To align our systems with business goals, directed thorough research and analysis to identify suitable technologies and frameworks, staying at the forefront of industry advancements. Prioritized scalability, availability, security, and performance optimization for a seamless user experience. Regular code reviews and best practices ensured high standards and minimized risks. Besides strategic role, actively participated in hands-on activities, collaborating on innovative solutions that enhance product quality.

Federal Reserve Bank of San Francisco, San Francisco, CA - Chief Architect

08/2004 - 08/2012

As a Chief Architect/Technology Manager, took on the role of managing a team of architects entrusted with the crucial responsibility of designing and developing the mission-critical CACHE (Currency and Coin Handling Environment) System. This system played a pivotal role within the Federal Reserve System, as it aimed to replace the existing infrastructure for processing the flow of United States currency.

Experience With:

EDUCATION

Montana State University, Bozeman, MT - Master of Science in Electrical Engineering

Certified ScrumMaster (CSM), Sun Certified Java Developer (SCJD) [Oracle], Sun Certified Java Programmer (SCJP) [Oracle]

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