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Mumbai, Maharashtra, India
... • Accept calls, reply to emails and chat with the clients to resolve queries. • Handle complaints and resolve issues within the timeline. • Prepare documents, briefing papers, reports and Presentations CAPITA India Pvt Ltd Process Leader (Aug 2013 – ...
- Feb 25
Vadape, Maharashtra, 421302, India
... Working under chat non voice process. Customers contacted through WhatsApp Chats. EDUCATIONAL QUALIFICATIONS: Exam Board/University Years of Passing Grade S.S.C Maharashtra Board 2016 First Class H.S.C Maharashtra Board 2018 First Class B.M.S ...
- Feb 24
Mumbai, Maharashtra, India
... • Ensured timely resolution of customer inquiries across various channels including phone, email, and chat support. • Maintained meticulous records of customer interactions to inform and enhance future service delivery. ICICI PRUDENTIAL LIFE ...
- Feb 18
Mumbai, Maharashtra, India
Resume Work Domain Expertise: ●Collections ●Sales ●Customer Service ●Retention ●Email/ Chat ●Voice/ Non Voice Name: Freddy Theophilus Pillay Address: D/7, Mahavir Niwas, Behind L/N Temple, Sakinaka Mumbai Email: ad3dn8@r.postjobfree.com Mob #: +91 - ...
- Feb 05
Mumbai, Maharashtra, India
... Resolved customer inquiries, issues, and requests through E-mail and Chat communication, providing timely and empathetic responses to ensure customer satisfaction. Assisted in the development of standardized response templates, streamlining the ...
- Jan 29
Navi Mumbai, Maharashtra, India
... •Offer technical support through various channels such as email, phone, or online chat. 7) Administrative Responsibilities: •Efficiently manage administrative tasks using project management tools. •Prioritize tasks to ensure smooth day-to-day ...
- Jan 19
Mumbai, Maharashtra, India
... Providing solutions to the queries of requestor which are received through different sources (Email, eservice, phone or web chat). Providing access to the user as per their request for E.g. Cognos access, Learning coordinator access or super ...
- Jan 17
Mumbai, Maharashtra, India
... Providing courteous and professional support to customer via various communication channels (Phone, Email, Chat) to help resolve product related inquiries, issues and concerns. Addressing escalated matters concerning investment accounts, portfolio ...
- Jan 11
Mumbai, Maharashtra, India
... • Handled helpdesk for customer guidance & resolving guest’s queries via Calls & chat bot. • Resolve any problems that may rise and notify management immediately if problems continue to escalate. • Have experience in making QMR (Quality Management ...
- Jan 11
Mumbai, Maharashtra, India
... GRADUATION / Bachelors in Commerce Quality focus Handled VCS, IND, Amazon PAY, US/UK voice and Chat, Accounts Security. Overall Performance 98%. Handled Sysco Process, Accounts Receivable, Invoices, AS400. E D U C A T I O N W O R K E X P E R I E N C ...
- Jan 03