JAY GAUTAM ZODAGE

Mumbai, Maharashtra

ad2n52@r.postjobfree.com

+91-961*******

Professional summary

Bringing 2 years of experience in mall operations, knowledgeable & professional. Front desk skilled in administrative support and customer service.Experience in handling floor operations & multi-line phone system.Hands-on skills in using application such as MS office to facilitate daily operations. Personal Details

Date of Birth: 16-11-1997

Eligible to work in: India

Highest Career Level: 2 years experience

Industry: Mall operations, Customer Service.

Total years of experience: 2 years

Work History

Floor Manager

Phoenix Palladium (Phoenix Mills pvt.ldt.)

December 2019 till date

• Responsibilities in the organization is to monitor the mall operations by co-coordinating & working with various agencies E.g. Housekeeping, Security, Engineering, Hi-Tech and Pest control etc. for smooth functioning of floor operations & customer satisfaction.

• Maintaining good relationship with Brand Managers & Restaurant Managers.

• Handled helpdesk for customer guidance & resolving guest’s queries via Calls & chat bot.

• Resolve any problems that may rise and notify management immediately if problems continue to escalate.

• Have experience in making QMR (Quality Management report) & DMR (Daily mall report)

• Handled Concierge desk & its services like porter service, baggage counter & bill payments.

• Have handled mall supreme customer services such as Nhance, Palladium first & Phoenix Gift card services.

• Had an experience of operating E-Facilito system (Compliant logging apps )

• Retailers Management: Taking suggestions / complaints of the Retailers of the mall and forwarding, following up and ensuring the closure of the concerns. Field executive

Medicin Consultancy Service

• Promotion activity

• Research activity

Support NGO (Social work) - WADALA

• Conducting development activities.

• Helping children to grow mentally.

• Motivating them in their studies.

Education

Qualification University Year

BMS Chetana's Hazarimal Somani College Of Arts And Commerce

2019

HSC Chetana's Hazarimal Somani Jr College 2014

SSC IES Modern English School 2012

Skills

• MS excel

• Microsoft word

• Microsoft Power point

Languages

• English -Fluent

• Hindi –Fluent

• Marathi – Fluent