Contact

Education

+91-836-***-****

Phone

ad26n9@r.postjobfree.com

Email

Dahisar, Mumbai, MH, India

Address

NIKITA SAWANT

O p e r a t i o n s E x e c u t i v e

Customer support specialist with experience in logistics and travel industries. Strong problem- solving, communication, and teamwork skills. Committed to delivering exceptional customer experiences.

Experience

Managed NDR (Non-Delivery Report) calling, adept at resolving issues and ensuring successful deliveries.

Proficient at addressing and resolving complex escalation, collaborating closely with cross-functional teams such as customer support, aggregator, and warehouse staff to ensure smooth Supply chain/Logistic Operations.

Established and monitored key performance indicators (KPIs) related to escalations, and NDR consistently meeting or exceeding targets for timely resolution and customer satisfaction.

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Resolved customer inquiries, issues, and requests through E-mail and Chat communication, providing timely and empathetic responses to ensure customer satisfaction.

Assisted in the development of standardized response templates, streamlining the email and chat support process and ensuring consistency in messaging Collaborated with cross-functional teams to escalate complex issues and provide seamless end-to-end support to customers.

Receiving positive feedback from customers for providing attentive, solution- oriented, and personable support through email interactions. 1.

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Processing visa applications for various countries, ensuring accuracy and adherence to specific requirements.

Operated within a high-volume environment, maintaining efficiency and effectiveness while handling a large number of applications daily Demonstrated a strong understanding of visa and travel regulations, advising applicants on necessary documentation and procedures Conducted thorough reviews of application documents to identify any discrepancies or missing information, minimizing processing delays. 1.

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Operations Executive

E-mail Support and Chat Support

Officer

Sept 2022 - Present

Dec/2021 - Sept/2022

Jan/2020 - Jun/2020

Gynoveda Fem Tech l Mumbai, Maharashtra, India

Concentrix Pvt Ltd. • Mumbai, Maharashtra, India

VFS Global • Mumbai, Maharashtra, India.

Matruchhaya Junior College

Lexicon Global School

High School (Science)

School

2016

2014

Customer service

Excel & CRM

Logistics

Communication skills

Time management

Supply Chain Management

English

Hindi

Marathi

Expertise

Language

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