Nikita Mali

ad3pvc@r.postjobfree.com

+1-909-***-****

EDUCATION

MISSOURI UNIVERSITY

M.S Industrial Organizational

psychology

ST. MIRA’S COLLEGE FOR GIRLS

Bachelor of Arts Psychology

Grad. May 2020

LINKS

LinkedIn:// nikitamali

COURSEWORK

GRADUATE

Leadership and Management (TA)

Strategy and Business Planning (TA)

Capstone Research Projects

Communication and Interpersonal

Skills

Marketing and Sales

SKILLS

LANGUAGES

Most experienced with:

English • Hindi • Tamil • Marathi

Varying working experience with:

Operational Planning • Customer Support

Specialist • Customer Experience

Manager • Help Desk Support Specialist •

Inbound and Outbound Calling • Data

Collection • Supply Chain Operations •

TOOLS

Operational Planning • LiveChat • Excel •

Google Forms • Zapier • PowerPoint •

Zoho CRM •

AWARDS

USA Green Card

Hackathon Winner

Mercedes-Benz car hackathon award,5K

Most sale Topper

Customer Service Excellence Award

Safety Excellence Award, 2K

Certified Best Team Pertormer.

1CICIPrudential- 2015

EXPERIENCE

JSW ASSISTANT MANAGER I

Jun 2022 – Now Seattle, USA

• Identified operational risks and devised actionable plans for mitigation and elimination.

• Orchestrated seamless logistics for product shipments, ensuring punctual deliveries.

• Crafted strategies aimed at process enhancement, cost containment, and heightened customer satisfaction

• Conducted comprehensive training sessions and provided oversight to customer service personnel, ensuring adherence to policies, procedures, and optimal practices.

TIMESPRO PROGRAM ADVISOR I

May 2022 – Jun 2022 California

• Encouraged students to explore learning opportunities and persevere with challenging tasks, preparing them for future educational experiences.

• Provided assistance to students in understanding academic application processes, admissions requirements, and financial aid options.

• Strengthened relationships with multiple university departments to ensure student success and improve overall support systems. UPGRAD EDUCATION PROGRAM ADVISOR I

May 2021 – May 2022 California

• Facilitated orientation sessions for new students and provided individual counseling for current students from February 2020 to June 2022.

• Prepared periodic reports, financial statements, and records on program activities, progress, and status for management.

• Analyzed current program spending and shared cost-saving measures with the director to increase savings to the bottom line.

MUDRA PORTFOLIO CUSTOMER SERVICE MANAGER I

May 2020 – May 2021 California

• Generated comprehensive reports on customer feedback, complaints, and suggestions for management assessment from September 2018 to February 2020.

• Delivered exceptional service to both new and loyal customers, attentively addressing concerns and devising effective solutions.

• Ensured timely resolution of customer inquiries across various channels including phone, email, and chat support.

• Maintained meticulous records of customer interactions to inform and enhance future service delivery.

ICICI PRUDENTIAL LIFE INSURANCE CUSTOMER SERVICE ASSOCIATE

Apr 2019 – Apr 2020 California

• Provided clients with advice on how to best manage their life insurance investments from June 2017 to August 2018.

• Advised customers on tax implications associated with different types of life insurance investments.

• Upsold products to policyholders and potential new clients.

• Developed customized presentations that demonstrated the benefits of life insurance policies.

Contact this candidate