*** **** *********

RESIDENCY JOGESHWARI

WEST, MUMBAI - 400102

+9 1 -877*******

Customer Handling

Clear Communication Skill

Team Management

Convincing skills

Process Associate/ USA Shift

GENPACT, Noida, INDIA

Adaptable

Positive Mindset

Barkatullah University, Bhopal, Madhya Pradesh

12th / High School

Adarsh English School, Kareli, Madhya Pradesh

10th / Senior Secondary School

Bonnie Foi Co ed School, Bhopal, Madhya Pradesh

Customer Service Executive / Accounts Escalation

AMAZON

Handled EFT, Credit Card Payments, Net Mobile, Cheque Payments Advanced Excel

AS400

AWS

AR PROCESS

2015 - 2019

2014 - 2015

2012 - 2013

ad2eg9@r.postjobfree.com

September, 2020-

February, 2022

March, 2022 -

November, 2022

Analytical, organized and detail-oriented with expertise and experience. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges, propel business growth.

GRADUATION / Bachelors in Commerce

Quality focus

Handled VCS, IND, Amazon PAY, US/UK voice and Chat, Accounts Security. Overall Performance 98%.

Handled Sysco Process, Accounts Receivable, Invoices, AS400. E D U C A T I O N

W O R K E X P E R I E N C E

P R O F I L E S U M M A R Y

P R O F E S S I O N A L S K I L L T E C H N I C A L S K I L L VISHWAJITRAGHUWANSHI

(Computer Application )

Flexible with shift timings

Microsoft Office HTML

, ad2eg9@r.postjobfree.com

Cash Application and Reconciliation:

Applied daily cash receipts to customer accounts, ensuring accurate and timely processing. Conducted thorough reconciliation of bank statements with internal records, identifying and resolving discrepancies.

Remittance Processing:

Efficiently processed various forms of payments, including checks, electronic funds transfers (EFT), and credit card transactions.

Managed remittance information, matching payments to corresponding invoices and resolving exceptions. Exception Handling:

Investigated and resolved payment discrepancies, working closely with internal teams and customers for prompt issue resolution.

Implemented proactive measures to reduce instances of exceptions, improving overall accuracy. Automation and Technology:

Utilized automation tools and accounting software to streamline the cash application process, reducing manual errors and improving efficiency.

Contributed to the implementation and optimization of automated solutions for enhanced productivity. Reporting and Analysis:

Generated regular reports on cash application performance, providing insights into cash flow, outstanding invoices, and key metrics.

Collaborated with the finance team to analyze trends and recommend process improvements for increased efficiency.

Customer Communication:

Maintained positive relationships with customers by addressing inquiries related to payments and providing clear and concise information.

Facilitated effective communication between internal departments and external stakeholders to resolve payment-related issues.

Achievements:

Recognized for consistently meeting or exceeding monthly cash application targets. Skills:

Proficient in [High Radius, AS400, Sysco].

Strong analytical and problem-solving skills.

Excellent attention to detail and accuracy in data entry. Effective communication and interpersonal abilities. Customer Interaction and Issue Resolution:

Engaged with customers in a courteous and professional manner, addressing inquiries, resolving issues, and ensuring a positive customer centric experience. Demonstrated empathy and patience in handling customer concerns, resulting in high customer satisfaction ratings.

Product Knowledge:

Developed a comprehensive understanding of the company's products and services, enabling the ability to provide accurate information and guidance to customers. Stayed updated on product updates and changes to effectively assist customers with their inquiries. Multichannel Communication:

Managed customer communication through various channels, including phone, email, and live chat. Adapted communication style to meet the diverse needs and preferences of customers, ensuring effective and clear interactions.

Order Processing and Follow-up:

Processed customer orders and tracked their status, providing timely updates and ensuring on-time delivery.

Followed up with customers post-purchase to gather feedback and address any additional needs or concerns.

Problem Resolution and Escalation:

Identified and resolved customer issues promptly and efficiently, employing effective problem-solving skills.

Escalated complex issues to appropriate departments or management, ensuring timely and satisfactory resolution.

Cross-functional Collaboration:

Collaborated with other departments, including logistics, sales, and technical support, to address customer needs and provide comprehensive solutions. Participated in cross-functional meetings to share customer feedback and contribute to process improvement.

Training and Knowledge Sharing:

Assisted in training new customer service team members, sharing insights on best practices and company policies.

Contributed to knowledge-sharing sessions to enhance the team's collective understanding of customer needs.

ACHIEVEMENTS:

Consistently met or exceeded customer satisfaction goals, receiving positive feedback from customers.

Implemented a time-saving process.

Skills:

Excellent verbal and written communication skills. Strong problem-solving and critical-thinking abilities. Proficient in customer relationship management (CRM) software. Ability to remain calm and professional in high-pressure situations.

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