BHAVYA R. JOSHI

Cont. No. +91-839*******

E-Mail ID: - ad3voy@r.postjobfree.com

OBJECTIVE:

To work for an organization which looks for diligent employees and improves their skills, sharpens it and add new active and smart attributes to it. PERSONAL DETAILS:

> Personal Attributes: Smart Working and Efficient, Good Communication Skills, Etc.

> Date of Birth: 02nd November 2000.

> Languages Known: English, Hindi, Gujarati and Marathi.

> Nationality: Indian.

> Gender: Male.

> Religion: Hindu.

> Marital Status: Single.

> Hobbies: Bike Riding, Trekking, Singing.

EXTRA-CURRICULAR ACTIVITIES:

> Taking part in trekking excursions.

> Participating in Bike races.

WORK EXPERIENCE:

1. Intech Online Pvt Ltd: (13 APR 2019 – 27 May 2021). Designation: Front Office Desk Executive / Technician. Job Role: To answer the calls of the customers who are facing issues. To manage accounting of all the customers of Bhiwandi branch. To manage all the equipment and collect all the data. To go to the field and take follow-ups for all the equipment. To solve the problems related to Wi-Fi on field.

2. Teleperformance Global Service Pvt Limited: (2 AUG 2021 – 14 AUG 2022). Designation: Customer Service Associate.

Job Role: To solve customer’s queries and problems end to end. To give detailed information of problems faced by the customer. Following the process in detail and following all the KRAs and KPIs. Customer contacted through the social media platforms. Worked in the same process but 4 different Line of Businesses. 3. Reliance Jio Telecom Pvt Ltd: (9 SEPT 2023 – Till now). Designation: Executive Advisor NVOC.

Job Role: To solve customer’s queries and problems end to end. To give detailed information of problems faced by the customer. Working for International roaming line of business. Working under chat non voice process.

Customers contacted through WhatsApp Chats.

EDUCATIONAL QUALIFICATIONS:

Exam Board/University Years of Passing Grade

S.S.C Maharashtra Board 2016 First Class

H.S.C Maharashtra Board 2018 First Class

B.M.S (Graduation) Mumbai University 2021 O Grade

P.G (M.B.A -

Operations)

Mumbai University 2023 A Grade

ADDITIONAL QUALIFICATIONS:

> Proper Knowledge of Computer.

> Certified Photo Editor.

> Advanced knowledge of MS Office (Word, Excel, PowerPoint). SKILLS:

> Strong Problem-Solving Ability.

> Good communication Skills.

> Ability to deal with people diplomatically.

> Quick Learner.

CONCLUSION:

I am a postgraduate with more the 2 years of experience which will help us to give each other an opportunity of growth. According to me I have a very good confidence in doing any kind of work. I feel that a never give up attitude will help you in whatever field you choose me. Date:

Place:

BHAVYA R. JOSHI

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