customer service, administrative assistant
Resume:
Jill L. Saulen
Salem, NH *****
****.******@*******.***
Summary:
Detail-oriented Administration Support Professional with expertise in program administration, information management, logistics coordination, project management and business communications. Strong organizational and planning skills. Demonstrated success in communicating with customers from around the world, and managing multiple priorities. Effectively works independently or with a team to complete projects on schedule.
Experience:
2014 – 2016 Moore Staffing, Methuen, Massachusetts
Customer Account Manager (8/2014 – 3/2016) Contract
Direct interaction with customers and distributors by phone, email or in person
Responsible for quoting and entering customer orders
Proactively keeps customers informed about orders, shipments and delays
Works with Sales Team to provide support for the customer requirements
1988 - 2013 Schneider Electric / Modicon, Inc., North Andover, Massachusetts
Customer Relationship Specialist (11/1999 – 7/2013)
Responsible for the administration as well as re-sale of Customer Support Contracts.
Direct contact with customers and distributors in front line telephone support for the department in opening technical support cases for call backs.
Troubleshoot directly with customers in activating their software from the US as well as countries around the world.
Responsible for the production and distribution of software updates to customers and distributors
Trained new employees and temp personnel on telephone support, contract support software tools and procedures.
Maintained software library for company flagship software as well as legacy software.
Administrative Supervisor/Customer Activities Specialist (11/93 -11/99)
Responsible for the coordination of customer visits / tours.
Responsible for the coordination of national sales meetings and internal / external seminars.
Responsible for smooth operations of sales support office.
Supervisor of department secretaries.
Responsible for maintaining and distribution of ISO Quality Procedures
Senior Secretary to National Sales Manager and Director of Sales
Operations & Support (4/88 - 11/93)
Supported National Sales Manager and staff
Created monthly national sales forecast & rolling job log reports
Coordinated domestic & international travel
Member of the Quality Improvement Team
1987 - 1988 Yankee Technology Corporation, Lawrence, Massachusetts
Office Manager
Assistant to President
Responsible for office administration
Responsible for coding and recording all invoices and cash receipts
Responsible for administration of payroll and company insurance
Handled tenant complaints and problems
1984 - 1987 BBN / Network Switching Systems, Inc., Billerica, Massachusetts
Field Operations Secretary (6/87 - 10/87)
Assistant to Manager of Field Operations
Distributed service calls to appropriate service representative
Arranged internal / external training classes
Manufacturing Secretary (3/85 - 6/87)
Secretary to Vice President of Manufacturing
Interfaced with vendors - buying and expediting purchase orders
Assistant to Production Manager. Implemented purchasing module
Receptionist / Secretary (4/84 - 3/85)
Education:
1983 Northern Essex Community College
Associates Degree – Executive Secretarial Science
Experience:
Effective written and verbal communication skills
Detail oriented
Works well in a team environment
Computer proficient. Microsoft Word, Excell, Access Database, Powerpoint.Outlook, Lotus Notes,Bridge Front Office, SAP, Vantive, Great Plains
Type 70 wpm
Excellent telephone skills
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