Tempe, AZ
... Arizona State University, Tempe, USA August2023 – May 2025 Data Centre and Infrastructure Support Engineer • Resolved 200+ ... • Provided 24x7 rotational shift, on-call support, ensuring rapid incident resolution and maintaining 99% service ...
- Jan 12
Johannesburg, Gauteng, South Africa
... Certificate in Long-Term Insurance (NQF Level 4) — Boston City Campus, 2010 Sales Training Certificate of Competence — O’Keefe & Swartz, 2010 Advanced Call Centre Sales Training — Gijima Institute, 2009 MTN Banking Product, FAIS, and FICA Training — ...
- Jan 11
Pasig, NCR, Philippines
... tasks and updating records Ensure that customers booking are validated and paid Occasionally having to work in the company call centre Using Word and Excel to write reports and create invoices MGS INSURANCE Tunisia Management Executive August 2011 – ...
- Jan 11
Lethbridge, AB, Canada
... achieved First Call Resolution and strengthened client trust through transparent and solution-focused communication. ... • Connections: Careers in Supply Chain, Teamworks Career Centre, Lethbridge, AB 2024 o MICRO-CREDENTIALS in Canadian ...
- Jan 10
Destrehan, LA
... Call Center Agent Call Centre of Louisiana-Kenner, LA June 2015 to March 2017 • Managed incoming calls for multiple businesses, assisting customers with inquiries and relaying messages efficiently. • Navigated internal templates and resources to ...
- Jan 10
Mamatid, Laguna, Philippines
Experience Assistant Sales Manager Central Ceramics Centre (Trading/Distribution of ceramic raw materials and ... ● 24 hours on call for process correction/troubleshooting and remedies. Laboratory Technician Saniwares Manufacturing ...
- Jan 09
Lagos, Nigeria
OLURANTI OLUWAFUNMILAYO OGUNDEJI **********@*****.*** +234-***-**** 250 (WhatsApp), +234 806-***-**** (Call) CUSTOMER/CLIENT ... Contact Solutions Centre (Consol Limited); Consol House, Consol Close, Off Apapa-Oshodi Expressway, Plot C, Block 2, Off ...
- Jan 08
Pittsburg, CA, 94565
... up customer's queries which were not sorted as a first call resolution • Knowledge on soft skills, ability to handle ... Nairobi, Kenya December 2010 Certificate in Contact Centre DC Simbatech Technology June 2008 Certificate in I.C.T ...
- Jan 06
Los Angeles, CA
... • Captured 95% complete first-call case documentation, reducing follow-up intake gaps and accelerating attorney review. • ... Unicomer Belize Limited 09/2014 –12 /2014 Customer Experience/ Contact Centre Supervisor: • Ran an omnichannel contact ...
- Jan 05
West Jordan, UT
... LTD, Singapore Workforce Skills Qualifications Advanced Diploma in Call Centre Management, Oct 2020 – Sep 2021, International Management School, Singapore. Diploma in Business Management, Oct 2019 – Sep 2020, International Management School, ...
- Jan 01