Data Capture Specialist with QA & Collections Experience
Resume:
CONTACT
Street Zondi *
Soweto
****************@*****.***
PERSONAL DETAILS
Nationality : South African
Willing to Relocate: Yes
Availability : Immediately
KNOWLEDGE /SKILLS
Customer-Centric Approach
Experience working in a shared se ice
environment is preferred
Construction suspension and site
management
Project planning and coordination
Quantity sueying and material estimation
Structural analysis and interpretation of
drawings
Sueying and site measurements
Safety Compliance and Risk Management
Microsoft (Word, Excel, PowerPoint)
Competency in using procurement
software, enterprise resource planning
(ERP) systems (like SAP), and other
IT tools.
Cebile Duduzile Nkosi
ABOUT ME
I am an ambitious woman who is prepared to achieve the desired goals of the job description. Proven track record of improving product quality and reducing time to market through innovative QA methodologies and strong leadership skills. Highly dedicated and detail-oriented Collections Specialist with over six years of experience in managing customer accounts and reducing company debt. Proven ability to build strong relationships with customers, negotiate payments, and maintain accurate records. Seeking a challenging position to utilize my skills for the successful collection of debts.
EXPERIENCE
Portfolio Optimisation Tean Lead and QA Manger - Currently Legal Collection VAF Portfolio: STD BANK, WESBANK AND BMW Developing Quality Assurance Procedures: QA professionals create and implement quality Assura, Legal Compliance
Monitor customer care email responses
Monitor accounts daily for QA prepares, Assing Accounts Monitor incoming and outgoing calls
Inspect documents
Provide Coaching and training to support team
Documentation and Reporting: QA teams are responsible for documenting test results, processes making and continuous improvement.
Compliance Monitoring: ensure that products comply with relevant laws, regulations, and I Training and Mentoring: QA professionals often train and mentor SLA on quality procedures and Management Repo: Prepare and analyses internal and external quality reports for management stats review Monitor account performance, identify areas for improvement, and provide proactive recommendations Team Performance Monitoring: KPI’S, SOP’S and Target Key performance indicators (KPIs) measure a company’s success vs. a set of targets, objectives, or induct peers.
Customer-focused KPIs generally centre on per-customer efficiency, customer satisfaction, and customer retention.
Process-focused KPIs aim to measure and monitor operational performance across the organization.
DEBTORS/Credit Controller (COJ) -
NFD CONSULTING
Department
COLLECTIONS DEPARTMENT
Duties
Inbound, Outbound, negotiating settlements, Arranging PTPS AND AOD’S, Monitor Debit orders, Data Capturing, Negotiating Payment plan, reconciling accounts, manage and collect debt, sending statement and doing follow up, develop and maintain relationship with debtor, monitoring debtor account balance, responding to debtors enquires. Using SAP AND Excalibur for payment update and statement, Tracing, sending email, excel and word, daily follow ups and week and monthly repo and assisting with monthly invoice, updating pay on system and issuing AOD’s.
2022-JAN 2024
Legal and Regulator Knowledge:
Debt Recover Techniques:
Software Prociency: Familiarity with debt
collection software, CRM systems, and
Microsoft Suite
Prescient in conducting investigations and
research for debt recover
CONSUMER CREDIT COUNSELLING
Team Leader
SALES Department
Duties
Inbound and Outbound, closing of sales, coaching the team, resolving daily queries, sending e mail, capturing of form 16, Documents varication, using Simplicity system for all update, Client Education, Negotiation, Plan Development, Legal Compliance
Driving Targets and performance
2021 - 2021
DEBTOR COLLECTOR - (COJ)
TS LEGAL
Department
COLLECTIONS DEPARTMENT
Duties
Inbound and outbound, settlement arrangements, referring customer to sing AOD with the city. Using SAP AND Excalibur for all payment updates, resolving daily queries, negotiating re-payment plans, have worked on a 20 million book with a
target of 1 million per month, sending emails and invoice. 2018 - 2020
DEBT Collector (Bank Books)
NRB RISK SOLOUTION
COLLECTIONS DEPARTMENT
Duties
Inbound, Outbound, calling debtor for settlement of account, Arranging PTPS, selling Debit orders, Data Capturing, Transfer Calls, take massages, Answering Calls, Emailing and Queries, using in-house System, follow ups, check payments daily, daily target and Monthly target. Registered with debtor council. Payment and system updates
2014 - 2017
Debtors/Credit Controller (COJ)
Mogaswa INC Attorneys
Main Duties
Timely and active collection of all debts and customers payments, negotiating re-payment plans, Maintaining contact with clients to ensure invoices are clear for payment,
Resolving queries both internally and externally around outstanding invoices, Posting and allocating daily receipts to accounting systems, Providing accounts information to internal department, Inbound, outbound, emailing of statement, making x arrangements, sending section 123, using SAP for payment, using Excalibur system.
Working on a COJ book.
EDUCATION /CERTIFICATES
Hoer Tegniese Skool Langlaagte
Grade 12 (Completed 2010)
Birnam Business College
Business Diploma
Courses
Business PR, Events Management and
Marketing
Subjects
Business Communication, Business English,
Practice & Promotion of Sales, Basic
Principles of
IT, Consumer & Buyer Behaviour, Direct
Marketing, PR & Event Management &
Computer
Typing
Achievement
External Assessment
Subject
Business Communication, Basic Public Relations,
Consumer & Buyer Behaviours, Direct Marketing
Completed
Year: 2011
REFERENCES
Current
General Manager (Countless Recovery Management)
Johan Nel
Team Leader (NFD Consulting)
Rudzani Prince Mukwevho
Michael Neluheni
Call Centre Manager (Mogaswa INC)
+27 760 1308/012-***-****
Contact Person: Pule Lethoko
Position: Team Leader (NRB)
Contact Details: 010*******/073*******
Contact this candidate