Client Relations & Call Centre Sales Professional

SHITAL RAMESH ODEDARA

CLIENT RELATIONS & CUSTOMER SALES PROFESSIONAL

Phone: 437-***-**** Email: ******.********@*****.*** PROFESSIONAL SUMMARY

Client-focused Customer Relations and Call Centre Sales Professional with hands-on experience in high-volume outbound and inbound environments, needs-based selling, and account management. Proven ability to convert inquiries into sales, manage client accounts, handle payments, and deliver exceptional service across phone, email, and CRM systems. Strong background in sales follow-ups, objection handling, scheduling coordination, and compliance-driven documentation. Known for time management, multitasking, and building trust-based customer relationships.

CORE SKILLS

• Client Relationship Management: Needs-based conversations, trust building, follow-ups, and long-term relationship development

• Sales & Business Development: Prospecting, objection handling, pipeline management, cross-selling, and target-driven performance

• Customer Discovery & Advisory Skills: Understanding client life events, identifying needs, and recommending suitable solutions

• Digital & CRM Tools: Experience using CRM systems, Salesforce-style documentation, SAP, Periscope, and POS systems

• Communication & Interpersonal Skills: Clear, confident, and ethical communication with diverse clients

• Time Management & Accountability: Managing high call volumes, retail operations, and multiple priorities efficiently

PROFESSIONAL EXPERIENCE

Customer Sales Advisor – RBC Program (Third Party) Zedd Customer Solutions Nov 2025 – Present Ontario

• Handle high-volume outbound calls to RBC credit card holders, delivering a professional, client-first customer experience

• Conduct structured needs-discovery conversations to identify customer concerns and recommend suitable protection solutions

• Educate clients on identity theft, credit fraud, and financial protection in a clear and empathetic manner

• Confidently present and sell First Report Advantage using ethical, transparent, and compliant sales practices.Convert hesitant or initially uninterested customers through value-driven discussions and objection handling

• Manage a full sales pipeline including follow-ups, call-backs, and opportunity nurturing

• Accurately collect, verify, and document sensitive personal and financial information in compliance with privacy standards

• Maintain detailed CRM notes and call records to ensure continuity and quality of service

• Achieved 100% Quality Assurance score, recognized for compliance, accuracy, and customer-centric communication

Cashier/ Produce Associate

Loblaw Oct 2023 – Present

• Lead daily department operations, managing 500+ SKUs while ensuring compliance with merchandising and regulatory standards. Maintain inventory accuracy through invoice reconciliation, shrink control, FIFO rotation, and waste reduction

• Process high-volume customer transactions accurately using POS systems and payment terminals. Deliver consistent, professional customer service while resolving inquiries and concerns effectively

• Handle cash balancing and end-of-shift reconciliation in compliance with company policies

• Support front-end operations to ensure smooth workflow, store standards, and positive customer experience

Operational Supervisor

Shree Kandhali Traders Aug 2019 – Jun 2023 India

• Served as the primary point of contact for 200+ existing clients, greeting customers professionally and building long-term, trust-based relationships through regular inbound and outbound calls.

• Explained current market prices, product availability, and logistics timelines clearly to customers, ensuring transparency and informed decision-making.

• Conducted proactive outbound calls during non-peak hours to update clients on changing market conditions and gather insights on their ideal selling prices, supporting better purchasing and pricing decisions for the firm.

• Handled high-volume phone interactions to resolve client inquiries, pricing concerns, delivery issues, and service complaints, maintaining 95%+ customer satisfaction.

• Tracked accounts receivable and payment schedules, proactively calling customers 15 days prior to payment deadlines to provide reminders and confirm payment plans.

• Executed structured payment collection and follow-up strategies, including negotiation of payment timelines, resulting in improved cash flow and reduced overdue balances. EDUCATION

Project Management Sep 2023- April 2025

Algoma University, Brampton, ON

Master of Commerce (Accounting and Finance) Jun 2017- Mar 2019 Saurashtra University, Rajkot, Gujarat

Bachelor of Commerce (Business Administration) June 2014- Mar 2017 Dr. v. j. Godhaniya Mahila college, Gujarat

CERTIFICATION

– Graduate Certificate in Project Management

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