Versatile Banking & Customer Service Professional

Shushana T. Colon

* ********.*@*****.*** * 929-***-**** *

Objective: To provide exceptional customer service internally and externally in an organization or personal care position that will help with their development and the continued development my skillset.

QUALIFICATIONS & SKILLS SUMMARY

• Adept at handling both inbound and outbound calls

• Possess exceptional customer service skills, with positive reviews

• Able to provide clear and accurate information

• Data entry skills with typing speed of 50-55 wpm

• Excellent time management skills

• Excellent interpersonal skills

• Cash handling experience

WORK HISTORY

Respite Worker – Private Care – Jan 2025 to Present Driver – FedEx – Driver – October 2024 to November 2024 Private Care – Caregiver – July 2023 to July 2024

Splendor Oaks Senior Living – Caregiver – Sept 2022 to June 2023 Verizon (Remote) – Customer Service Rep – Feb 2022 – Aug 2022 Jamaica Aggregates Ltd. – Sales Rep - Feb 2021 – Nov 2021 Allstate Insurance Company (Remote) – Claims/Call Centre Agent – March 2019 to Dec 2020

Bank of Nova Scotia Jamaica – Bank Teller -2016-2019 Scotia Investments Jamaica Ltd. – Operations Officer - 2008-2016 EDUCATION

University of Technology, Jamaica - Banking & Finance-2006

(to be completed)

Merl Grove High School Jamaica (2000-2005)