|
Resume alert |
Resumes 1 - 10 of 183 |
Hanover, MD
... Provided network support, software development and related services in a Helpdesk setting. EDUCATION: Colorado Technical University. MS. Information Technology. Lagos State University. B.SC. Human Resources &Personnel Management. Professional ...
- Apr 18
Baltimore, MD
... Man Power - The College Board Helpdesk Analyst 07/06/2021 - Current Provide remote support for approximately 1700 users via Bomgar Log all incidents, update and close and via Service Now ticketing system Provision and rebuild MacOS for Jamf Reset ...
- Apr 03
Baltimore, MD, 21222
... Led daily ITS conference calls, providing comprehensive updates and strategic insights on system status and operational challenges in a 24/7 helpdesk setting. ●Incidence Response Efficiency: Enhanced operational security by implementing a robust ...
- Mar 18
Baltimore, MD
... Feb 2022 - May 2023 BALTIMORE, MD Part time Tier 1 Helpdesk support EZEK SYSTEMS * Provide remote technical support via phone, email, chat, or remote desktop tools.* Analyze and diagnose IT-related problems, document issues and track resolution ...
- Mar 01
Columbia, MD
... firms), Adobe Acrobat Professional thru 10, Lotus 123, MS Works, WordPerfect, Corel Suite, AmiPro, Word Mover, Page Maker •Helpdesk Ticketing: Remedy, Altiris, Kapers •DR/Backup: Symantec Backup Exec thru 12.0, NetBackup 7, Cheyenne ArcServe 6.1, HP ...
- Jan 22
Middle River, MD
... Helpdesk Support Level 2 Micros Systems Inc - Columbia, MD April 2010 to April 2012 Full-time Position - 40 hours per week. • Second-level Support for Customers tasks/tickets such as: 1. Report Editing 2. Interfaces (IFC8) Data Swap 3. Application ...
- Jan 10
Baltimore, MD
... IT HELPDESK TECHNICIAN Tyto Athene Gwynn Oak, MD 3/2019 – 9/2020 • Manage Telephone Trouble Line, resolved trouble reports, and dispatched technicians. • Coordinated telephone services with Social Security Administration. • Conduct accurate ...
- 2023 Dec 29
Baltimore, MD
... MFRI FIRE INSPECTOR 1 MFRI FIRE INSTRUCTOR 1 MFRI HAZARDOUS MATERIALS OPERATIONS MFRI EMERGENCY VEHICLES OPERATOR IT HELPDESK FOR BEGINNERS AWARDS EXEMPLARY PERFORMANCE AWARD DISTINGUISHED UNIT CITATION CPR SAVE AWARD REALFI HOME FUNDING, ...
- 2023 Dec 18
Ellicott City, MD
... Accomplishments include: ●Managed/Coached the implementation of a Section 508 test automation tool ●Directed a value stream mapping effort to reduce firewall change request cycle time by 45% ●Led a project to reduce Helpdesk tickets by 25% Science ...
- 2023 Dec 07
Baltimore, MD
... switches, Wi-Fi routers), Selecting network equipment following industry standards and organizational needs • Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person), Sales ...
- 2023 Nov 22