Elizabeth Otieno

Junior Administration Professional

EMAIL

ad31jw@r.postjobfree.com

PHONE

301-***-****

Skills

Data Entry

Operating Systems

Microsoft Office 365

Remote Technical Support

Firewall

Remote Desktop Services

Network Troubleshooting

Vital Signs

Troubleshooting (Problem

Solving)

Technical Support

Help Desk Support

Education

B.Info.Sys.

Computer Information& Cyber

Security

University Of Maryland Global

Campus

Work Experience

Jan 2019 - Present

BALTIMORE, MD

Case Manager

DEPARTMENT OF HUMAN SERVICES

Provide technical support and assist customers in identifying, developing, and using their potential capabilities and community resources to resolve social,Health, emotional, behavioral, and economic problems.* Participate in investigation of adult abuse or neglect.* Provide on call coverage.* Develop and implement a personalized training plan to maintain and upgrade knowledge and skills related to delivery of direct service.* Prepare reports for supervisor on client's condition physical, social and environment to assist in the care team in developing, monitoring and modifying the clients care plan.* Participate in team meetings.

Feb 2022 - May 2023

BALTIMORE, MD

Part time Tier 1 Helpdesk support

EZEK SYSTEMS

* Provide remote technical support via phone, email, chat, or remote desktop tools.* Analyze and diagnose IT-related problems, document issues and track resolution progress using a ticketing system.* Implement and enforce security best practices, including antivirus software, firewalls, and operating systems.* Assist in configuring and maintaining network devices, including routers, switches, and firewalls. Troubleshooting network connectivity.* Install, configure, and update software applications and operating systems.* Maintain accurate records of configuration, issues, and resolutions. Create and update IT documentation.* Set up and manage remote access solutions, ensuring secure and efficient remote capabilities.

Mar 2019 - Jan 2020

BALTIMORE, MD

Part time Tier 1 Helpdesk support

SYNERGY TECHNOLOGIES

* Answer IT help desk calls, manage help desk email account and ticket logging.* Provide computer hardware and software technical support both in person and remotely to end users.* Participate and contribute to various IT projects.* Install, upgrade, support and troubleshoot printers, computer hardware, windows, and office 365.* Responsible for monitoring, operating, managing, and restoring services to client personal computers.* Perform general preventative maintenance tasks on computers.

Patient care technician Mar 2015 - Jan 2019

SINAI HOSPTIAL Baltimore, MD

* Keep patient rooms tidy and sanitized.* Assist patients with everyday needs (personal hygiene, using the restroom, grooming etc.)* Monitor vital signs (temperature, pulse etc.) or EKG signals and patient condition.* Take fluid samples or other specimens for testing.* Assist nursing staff in administering basic treatments.* Perform basic nursing procedures (e.g. changing bandages)* Ensure rooms have adequate patient care supplies.* Assist patients with issues or needs.* Provide appropriate emotional support.

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