Technical Support Help Desk
Resume:
Elizabeth Otieno
Junior Administration Professional
********@*****.***
PHONE
Skills
Data Entry
Operating Systems
Microsoft Office 365
Remote Technical Support
Firewall
Remote Desktop Services
Network Troubleshooting
Vital Signs
Troubleshooting (Problem
Solving)
Technical Support
Help Desk Support
Education
B.Info.Sys.
Computer Information& Cyber
Security
University Of Maryland Global
Campus
Work Experience
Jan 2019 - Present
BALTIMORE, MD
Case Manager
DEPARTMENT OF HUMAN SERVICES
Provide technical support and assist customers in identifying, developing, and using their potential capabilities and community resources to resolve social,Health, emotional, behavioral, and economic problems.* Participate in investigation of adult abuse or neglect.* Provide on call coverage.* Develop and implement a personalized training plan to maintain and upgrade knowledge and skills related to delivery of direct service.* Prepare reports for supervisor on client's condition physical, social and environment to assist in the care team in developing, monitoring and modifying the clients care plan.* Participate in team meetings.
Feb 2022 - May 2023
BALTIMORE, MD
Part time Tier 1 Helpdesk support
EZEK SYSTEMS
* Provide remote technical support via phone, email, chat, or remote desktop tools.* Analyze and diagnose IT-related problems, document issues and track resolution progress using a ticketing system.* Implement and enforce security best practices, including antivirus software, firewalls, and operating systems.* Assist in configuring and maintaining network devices, including routers, switches, and firewalls. Troubleshooting network connectivity.* Install, configure, and update software applications and operating systems.* Maintain accurate records of configuration, issues, and resolutions. Create and update IT documentation.* Set up and manage remote access solutions, ensuring secure and efficient remote capabilities.
Mar 2019 - Jan 2020
BALTIMORE, MD
Part time Tier 1 Helpdesk support
SYNERGY TECHNOLOGIES
* Answer IT help desk calls, manage help desk email account and ticket logging.* Provide computer hardware and software technical support both in person and remotely to end users.* Participate and contribute to various IT projects.* Install, upgrade, support and troubleshoot printers, computer hardware, windows, and office 365.* Responsible for monitoring, operating, managing, and restoring services to client personal computers.* Perform general preventative maintenance tasks on computers.
Patient care technician Mar 2015 - Jan 2019
SINAI HOSPTIAL Baltimore, MD
* Keep patient rooms tidy and sanitized.* Assist patients with everyday needs (personal hygiene, using the restroom, grooming etc.)* Monitor vital signs (temperature, pulse etc.) or EKG signals and patient condition.* Take fluid samples or other specimens for testing.* Assist nursing staff in administering basic treatments.* Perform basic nursing procedures (e.g. changing bandages)* Ensure rooms have adequate patient care supplies.* Assist patients with issues or needs.* Provide appropriate emotional support.
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