| Resume alert | Resumes 91 - 100 of 694 |
Information Technology Secret
Herndon, VA
... • Using Remedy Ticketing System to Provide both onsite and remote helpdesk support/service to customers. VOIP Engineer January 2019 – October 2019 Ronin/ All Native Group/ US Department of State Arlington, VA Supports voice engineering initiatives ... - 2023 Dec 30
... • Using Remedy Ticketing System to Provide both onsite and remote helpdesk support/service to customers. VOIP Engineer January 2019 – October 2019 Ronin/ All Native Group/ US Department of State Arlington, VA Supports voice engineering initiatives ... - 2023 Dec 30
Information Systems Security
Warrenton, VA
... • Participated in ticketing/trouble calls system, creating, assigning, and resolving computer problems, computer imaging and network health check. • Diagnosed and resolved hardware and software problems for a wide range of IT products, including ... - 2023 Dec 21
... • Participated in ticketing/trouble calls system, creating, assigning, and resolving computer problems, computer imaging and network health check. • Diagnosed and resolved hardware and software problems for a wide range of IT products, including ... - 2023 Dec 21
Business Development Information Systems
Fredericksburg, VA
... Develop and implement AVM ticketing remediation campaigns, including coordination and communication between organizations and stakeholders. Establish a governance structure that identifies key performance indicators, sets milestones, and establishes ... - 2023 Dec 19
... Develop and implement AVM ticketing remediation campaigns, including coordination and communication between organizations and stakeholders. Establish a governance structure that identifies key performance indicators, sets milestones, and establishes ... - 2023 Dec 19
Information Technology Security
Stafford Courthouse, VA
... Documented the phone calls via the ticketing system, and supply work notes so that other technicians will understand the customer’s needs. - 2023 Dec 17
... Documented the phone calls via the ticketing system, and supply work notes so that other technicians will understand the customer’s needs. - 2023 Dec 17
Cyber Security Top Secret
Stafford Courthouse, VA
... Used ticketing systems to manage and process support actions and requests. Documented transactions and support interactions in system for future reference and addition to knowledge base. Monitored systems in operation and input commands to ... - 2023 Dec 13
... Used ticketing systems to manage and process support actions and requests. Documented transactions and support interactions in system for future reference and addition to knowledge base. Monitored systems in operation and input commands to ... - 2023 Dec 13
Customer Support Specialist
McLean, VA, 22101
... EMPLOYMENT April 2023 – Present REI Systems Sterling, VA Customer Support Specialist for an enterprise software company ● Provided Tier 1 customer support solutions via email using Zendesk ticketing system while triaging issues on company’s ... - 2023 Dec 13
... EMPLOYMENT April 2023 – Present REI Systems Sterling, VA Customer Support Specialist for an enterprise software company ● Provided Tier 1 customer support solutions via email using Zendesk ticketing system while triaging issues on company’s ... - 2023 Dec 13
Sql Server Database Administrator
Sterling, VA
... Addressing SQL Server and database issues with the ServiceNow ticketing system per their priority level to meet SLA time. Performed both in-place and side by side upgrades from SQL 2012 servers to SQL server versions that applications connecting ... - 2023 Dec 12
... Addressing SQL Server and database issues with the ServiceNow ticketing system per their priority level to meet SLA time. Performed both in-place and side by side upgrades from SQL 2012 servers to SQL server versions that applications connecting ... - 2023 Dec 12
Customer Service Information Technology
Newport News, VA
... 9.0, Support Desk Ticketing software, and various office productivity and email (Outlook and Exchange) software including Anti-virus and Malware tools, Remedy, Spice, GoToAssist, LOGMEIN, Bomgar, Internet Browsers, Interaction Client, SCCM, backup ... - 2023 Dec 12
... 9.0, Support Desk Ticketing software, and various office productivity and email (Outlook and Exchange) software including Anti-virus and Malware tools, Remedy, Spice, GoToAssist, LOGMEIN, Bomgar, Internet Browsers, Interaction Client, SCCM, backup ... - 2023 Dec 12
Information Systems Technology
Moseley, VA
... to 09/2022 Contract: Defense Information Systems Agency (DISA) – Information Systems Engineer II, Arlington, VA •Use Remedy ticketing software for creating customer ticket requests and support team assignments for incidents and work orders •Provide ... - 2023 Dec 12
... to 09/2022 Contract: Defense Information Systems Agency (DISA) – Information Systems Engineer II, Arlington, VA •Use Remedy ticketing software for creating customer ticket requests and support team assignments for incidents and work orders •Provide ... - 2023 Dec 12
Technical Support Information Technology
Woodlawn, VA, 22309
... names to different Organization units (OU) and also using other Hybrid groups within Active Director Used Footprints as a ticketing system and Remedy also, to track and document all Windows 10 trouble tickets, on a daily basi Unlocked user accounts ... - 2023 Dec 11
... names to different Organization units (OU) and also using other Hybrid groups within Active Director Used Footprints as a ticketing system and Remedy also, to track and document all Windows 10 trouble tickets, on a daily basi Unlocked user accounts ... - 2023 Dec 11