DAVID SMITH

PROFILE STATEMENT

Enterprise Transport Management (ETM) includes managed Local Area Network, Metropolitan Area Network, Wide Area Network Connectivity, Time Division Multiplexing, and TDM technology for Long Haul and Point-to-Point Communications under four classification levels from Unclassified through Top Secret SCI. In this role, support the USAITA's organizational transformation and adaptation to changing technologies and best practices as it becomes even more effective in delivering services to customers. Work with the USAITA to forge a solid partnership across the functional spectrum in order to provide core products and services to USAITA customers with consistent enterprise level service.

PROFESSIONAL PROFILE

Over Nine (9) years of total experience in the Information Technology field, which include NIPR, SIPR, JWICS, COALITION and CENTRIXS domains, Microsoft Operating Systems, Avaya and Cisco, WebEx, Jabber, Unity, CUCM, CER, ISE, UCCX, RTMT, and VoIP installations.

Currently hold an active DOD SECRET Clearance.

EDUCATION & CERTIFICATION

Middle Georgia Technical College diploma

Comp-TIA Security +CE

Comp-TIA CASP

ITIL foundation V3

CCNA Switching and Routing

Genband Certificate

EXPERIENCE

VOIP Engineer

October 2019- Present

CACI

Chantilly, VA

Create and maintain detailed diagrams and technical documentation of enterprise voice networks.

Experience with different Cisco products such as, (Cisco Unified Call Manager (CUCM), Cisco (Unity) Connection, Cisco Prime Collaboration Assurance, Cisco (Jabber), Cisco Finesse, Cisco Emergency Response Administrator (CER), Cisco Identity Services Engine (ISE), Cisco Unified Contact Center Express Tools (UCCX), Cisco (WebEx), Cisco Real Time Monitoring Tool (RTMT), SolarWinds Orion, and Cyberark.

Cisco Switches (Catalyst Series 4500, 3800, 3600, 3500) to troubleshoot devices on the network.

Support/Troubleshooting Virtual Machine deployment and Installing Call Manager 11.5 on servers.

• Troubleshoot Cisco VoIP phones, (9900’s, 8800’s, 7900’s) and phone systems (Cisco Call Manager 11.5) on a day to day basis.

• Provide timely and accurate status updates to customer contacts and management using Remedy, Outlook, and Skype for business.

• Conduct research on voice/video telecommunications products, services, protocols, and standards in support of procurement and development efforts.

• Provide regular status and risk indicators to management.

• Cisco Routers (2800, 3800, 2900, 3900) to troubleshoot devices on the Network.

• Customer/End user training.

• Using Remedy Ticketing System to Provide both onsite and remote helpdesk support/service to customers.

VOIP Engineer

January 2019 – October 2019

Ronin/ All Native Group/ US Department of State

Arlington, VA

Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services.

Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages.

Analyze system logs and identifying potential issues with Telecommunication

Recommends and integrate new Telecommunication Voice, Video and Unified Communications technologies.

Monitors the Telecommunication Network infrastructure and support state-of-the-art Monitoring and Reporting tools for proactive management to minimize outages to phone systems.

Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh

Responds to escalated incidents and service requests from TWD Service Delivery/Operations Teams, coordinates planned maintenance activities, coordinates/facilitates planned/unplanned service outages, and ongoing project-related support activities

Frequently communicates with Team Leads on upcoming projects, system maintenance activities, and unplanned events to ensure staff are prepared to support the Department

Promptly responds to all critical/high and/ or VIP incidents or service requests and resolves within service level targets and/or scheduled timeframes.

Monitors ticket queues are actively monitored to ensure customer tickets and service requests are promptly addressed.

Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations

Communicates all planned/unplanned service outages to management/leads and Senior Watch Officers supporting the IT Operations Center.

VOIP Engineer

July 2018- January 2019

SSI/CACI

Chantilly, VA

Upgrading and replacing existing telecommunications systems consisting of Cisco, Avaya, Nortel and other various legacy PBXs.

Integrate network solutions to include switches, routers and voice gateways.

Installation and configuration of Cisco switching and VOIP infrastructure across multiple enterprise environments/client locations, both remotely and on-site.

Device maintenance/Updating Site moves and installations.

Perform basic configurations on server infrastructures (mixed virtualized and physical environments.

Partner and work with 3rd party teams and vendors.

Provide timely and accurate status updates to customer contacts and management.

Create and maintain detailed diagrams and technical documentation of enterprise voice networks.

Support/Troubleshooting.

Virtual Machine deployment and Installing Call Manager 11.5 on server.

VOIP Network Engineer September 2016- July 2018

GDIT

The Pentagon, Washington D.C

Installation and configuration of Cisco switching and VOIP infrastructure across multiple enterprise environments/client locations, both remotely and on-site.

Monitor, manage, and troubleshoot Cisco, Juniper, Avaya, Genband and Nortel Devices (AS5300, CS2100).

Monitor and troubleshoot Call Center System (ACD), Administer VOIP.

Identify, troubleshoot and repair issues with 1140e, 1120SA, Cisco 7975 and Audio Codes MP124 telephone hardware, cabling and network issues.

Perform installs of 60,000+ VoIP, ISDN, Analog phones and facilitate patching/activation of network switch ports.

Improved ticketing metrics by 50%, by allocating and managing the Remedy ticket queue, and ensuring tasks are assigned amongst the technicians.

Direct the planning, execution and coordination of equipment, timelines and delivery of several hundred Moves, Add and Changes (MACs) on the classified and unclassified data networks.

Processes and procedures for implementing Classified and Unclassified dial tone.

Brief Upper-Management and Government personnel with project status to ensure project is still on schedule.

Strong understanding and foundation in TCP/IP

Network trouble shooting skills

Network Switching

Network Routing

Testing of all available VOIP and VoSIP products

Experience with Voice mail configuration and administration

Consult with the help desk, customers and other technical staff in the resolution of network and escalated problems or customer issues

Enterprise level monitoring experience

Telco VOIP/Cable Technician January 2015 – September 2016

Vectrus

Bagram, Afghanistan

Provided telephony expertise in upgrading and replacing existing telecommunications systems consisting of Cisco, Avaya, Nortel and other various legacy PBXs.

Pull telecommunications cabling through a wide variety of building architectures (both permanent and temporary, including tactical) through buried conduit (outside plant) routed between buildings, ceilings, raised floors and cable troths.

Operate trenching equipment and/or other heavy equipment as outlined in the performance work statement to complete mission requirements.

Terminate Category 5 UTP, coaxial, and fiber optic cables at designated workstations and in telecommunication closets and distribution frames.

Prepare telecommunications rooms/closets in buildings to function as central and secondary distribution nodes for telecommunications cabling networks.

Install hardware/systems such as cable trays, ladder racks, J-Hooks, and/or D-rings to support telecommunications cable pulls.

Test and certify Category 5 UTP cabling, fiber optic and main feeder cable with ohmmeters, toners and Optical Time Domain Reflectometers (OTDR).

Splice copper and fiber optic cabling.

Establish and maintain cable records, use database software such as Remedy to track and control job orders, interpret drawings to troubleshoot, install and make

Identified and troubleshoot operational issues with telephony and data hardware in a mixed data and VoIP setting

Network Switching

Residential Cable Install Technician / Voice tech May 2014 – January 2015

Knight Enterprises

Clearwater, Florida

Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary

Perform pay television installs, upgrades, downgrades and assured proper cable services to customers

Perform installations, disconnections of cable, internet service and pay television service as requested by the customer or due to non-payment of the subscriber

Use instruments such as Cable Locators, Leakage Detector, VOM’s, Signal Level Meters, Modem Analyzers and other system specific tools to troubleshoot customers issues

Utilize test equipment to record signal levels at various locations

Calculate AC/RF losses using available data as it pertains to CATV

Detect, repair and record signal leakage when located

Identify Plant Damage and submitted proper paperwork for replacement

Communicate status of assigned or dispatched work to dispatcher throughout the day

Complete all assigned work orders for the submission of paperwork associated with gas logs, leakage logs, equipment requests, customer equipment and any other required documentation

Inside/Outside Plant Technician/ Network Voice Administrator June 2011 – May 2014

Exelis (Systems Division)

Bagram, Afghanistan

Installation of fiber and copper, Panduit, conduits, pulling cables, and terminating, testing, splicing, and repairing fiber, and low voltage cable.

Operations and maintenance of multiple defense switched networks, to include NIPR, SIPR and CENTRIX domains.

Installation, troubleshooting, and repairs of VOIP Phones, DSN Phones, and diagnosis of computer network connectivity issues.

Installation of cabinets, cable ladder and rack systems, and equipment components in the cabinets.

Maintain network-cabling diagrams and designed pathways for cabling routes.

Provide technical support and troubleshooting of network connectivity issues. Analyze network needs and recommend upgrades. Knowledgeable of all industry standards (NEC, TIA/EIA, BICSI)

Spliced Fiber Optic cable with fusion splicer.

Troubleshot Cisco Switches, Routers, Servers and Media Converters for connectivity.

Installation, troubleshooting, and repair of Wireless Access Points (WAP), VOIP Phones, DSN Phones, and diagnosis of computer network connectivity issues.

Experience with test equipment to include oscilloscopes, digital multi-meters, tone generators, optical time domain reflector-meters (OTDR) and optical power meters.

Performed installation of 25 pair cooper cable to 2400 pair from SL-100 to D-Mar.

Experience with splicing cooper cable using 710 punch down, Amp’s, and scotch locks.

Experience fusion splicing single and multi-mode fiber for inside or outside plant environments

Troubleshoots server, user and network issues related to the Microsoft Windows network operating system environment

Relocated equipment from on on-campus warehouse or within customer areas to include networking equipment, phones, cable and other peripherals (less than 50lbs)

Weatherization & Insulation Technician, cable November 2004 – June 2011

MGCAA Inc.

Warner Robins, Georgia

Building maintenance, repairs and installation of energy conservation measures

Weather strip doors and windows

Attic and sub-floor insulation

Window repair and replacement

Installation of Carbon Monoxide Alarm

Application of water heater blanket

Install locksets and new doors

Installation of Setback Thermostats

Clean and maintain shop, office and storage areas as required

Operate a variety of hand and power tools

Operate insulation blower

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