CHRISTOPHER A. JOHNSON

*** ******** *****

Newport News, Virginia 23608

C-757-***-****

ad1wbo@r.postjobfree.com

Information Technology Specialist / Desktop Support

PROFESSIONAL PROFILE

Strongly motivated to keep current of the latest technologies to provide client solutions. Exceptional communication and interpersonal skills; keen observer and good listener. Well organized, goal-oriented and dependable in completing projects on time and within budgetary constraints.

SUMMARY OF QUALIFICATIONS

Demonstrated management and leadership abilities with many years in IT/CIS working with companies such as MCI, National Computer Services, US West, Principal Financial Services, Banc One Corporation and American Express. Exceptional performance in roles such as Lead Mainframe Online (CICS) Developer, Technical Support Analyst, Help Desk Analyst, Desktop Support Technician, Deployment/Migration Technician, Installation Coordinator, and Information Technology Specialist.

Areas of expertise include:

Software Development (MF) Systems Design/Analysis Desk Side/Phone Support

PC Technician Computer Roll-Out Technician Technical Support (SW/HW)

HARDWARE

Desktop and Laptop PCs (IBM, Dell, HP, Gateway, etc.), IBM 30xx, AS400, ES9000 series,

HP3000 series 68/70, AT&T mini-series, and various peripheral devices including routers, switches,

HP printers (wireless and wired), etc.

SOFTWARE & OPERATING SYSTEMS

Microsoft Office Suite 2003, 2007, 2010, VISIO, Lotus 123, Microsoft Windows (3.x, 9.x, NT, 2000, XP, VISTA, 7, 8, 8.1, 10), Active Directory, DNS, WINS, HTML 4.0., TCP/IP, UPS Worldship ver. 9.0, Support Desk Ticketing software, and various office productivity and email (Outlook and Exchange) software including Anti-virus and Malware tools, Remedy, Spice, GoToAssist, LOGMEIN, Bomgar, Internet Browsers, Interaction Client, SCCM, backup and Ghost software.

EDUCATION & CONTINUING TRAINING

B.S. Computer Information Systems, DeVry Institute of Technology, Columbus, Ohio

Dean’s List, Presidents' List and Presidential Honor Society

CompTIA A+ Certification, TechSkills Learning Center, Las Vegas, NV

CompTIA Network+ Certification, TechSkills Learning Center, Las Vegas, NV

CompTIA Security+ Certification, Home Study, Newport News, VA

MCP (Microsoft Certified Professional), Central Islip, NY

MS (Microsoft Specialist) Win 7 Configuration, Enterprise Desktop Support

MCTS (Microsoft Certified Technology Specialist), Newport News, VA

MCITP (Microsoft Certified Information Technology Professional), Newport News, VA

MCSA (Microsoft Certified Solutions Associate), Newport News, VA

PROFESSIONAL EXPERIENCE & SELECTED ACCOMPLISHMENTS

Independent Contractor; Desktop Support

Custom Computer Services, Newport News, VA

Jun 2021- Present

Installation of Local and Network Printers

User Data Migration

Upgrade of systems from Windows 7 to Windows 10

Resolution of Software/OS update issues

Image laptops / desktops

Resolution of Network Issues / Network Cabling

Application issue resolution

BIOS Configuration

Break/Fix

OS Upgrades

IMAC

Desktop Support Analyst II

Bell Techlogix @ Huntington Ingalls Industries, Newport News, VA

Apr 2019 – Mar 2021

Phone Support of technical issues specific to desktop/laptop, printer, software/hardware

Installation of Application Software

User Data Migration

Resolve Service Request

Resolution of Software/OS issues

Image laptops / desktops

Resolution of Network Issues

Application issue resolution

BIOS Configuration

Use of desktop remote software

Set up student training and assist in laptop training

Information Technology Analyst

Hampton University, Hampton, VA

Oct 2018 – Feb 2019

Installation of Local and Network Printers

Installation of Application Software

User Data Migration

Resolve Service Request

Resolution of Software/OS issues

Image laptops / desktops

Resolution of Network Issues / Network Cabling

Application issue resolution

BIOS Configuration

Use of desktop remote software

Set up student computer lab for School of Pharmacy

Independent Contractor; Desktop Support

Net2Source, New Brunswick, NJ

Nov 2017 – Feb 2018

Installation of Local and Network Printers

User Data Migration

Upgrade of systems from Windows 7 to Windows 10

Resolution of Software/OS update issues

Image laptops / desktops

Resolution of Network Issues / Network Cabling

Application issue resolution

BIOS Configuration

Information Technology Specialist

Chenega Facilities Management, Fort Monroe, VA

Dec 2014 – Sept 2017

Installation and Maintenance of Local and Network Printers

Twain Scanner Configuration in workgroup architecture

Resolution of signature and certificate issues

Resolution of Software/OS update issues

Image laptops / desktops / APM application installation

Resolution of E-Sign Issues / Network Issues / Network Cabling

Break/Fix, IMAC / Asset Management

Resolve Service Request (Proprietary Software)

PROFESSIONAL EXPERIENCE & SELECTED ACCOMPLISHMENTS (cont.)

Technical Support Analyst (HP Contract)

Balance Staffing, Salem, NH

Mar 2014 – Oct 2014

Answer phone / Document issues / Give answers to technical issues

Connect users to portal for assistance (connect to customers’ computers remotely)

Run tools on customers’ computers

Address viruses, Malware, Printer and other issues

Help customers to connect online

Walk customers through restores (to earlier dates)

Walk customers through system resets (recoveries)

Desktop Support

SmartSource @ AllState - Hauppauge and Brookhaven, West Chicago, IL

Sep 2013 – Jan 2014

Desk Side Support (face to face support)

Assemble Desktop Computer Systems Laboratories

Printer maintenance / configuration

Configure software and settings; MS Office 2010 (Outlook)

Hard Drive scrub

Data Migration of user profiles from XP to 7 Professional

Asset packaging and return

Helpdesk / Desktop Support

Technosoft Corporation, @ Underwriters Laboratories, Melville, NY

Feb 2013 – Aug 2013

Phone support of technical issues specific to desktop and printer software/hardware

Desk Side Support (face to face support)

SCCM

Assemble Desktop Computer Systems and POS Systems.

Image laptops for deployment

Printer maintenance / configuration

Configure software and settings; MS Office 2010 (Outlook)

Break/Fix; Hard Drive scrub

Data Migration from user profiles

Test specific applications for functionality

Help Desk / Desktop (Desk Side) Technician

APEX Systems, Glen Allen, VA (multiple projects)

Jul 2012 – Feb 2013

Phone support of technical issues specific to desktop and printer software/hardware

Desk Side Support (face to face support)

Issue Resolution / Trouble Ticket Documentation

Assemble Desktop Computer Systems and POS Systems.

Setup and tested wireless POS systems

Follow documentation for implementation and configuration of wireless POS systems for Target Stores (POS System – Dell Laptop/Tablet; POS Software; Bar Code Reader; Credit Card Scanner)

Help Desk Support (phone support)

Assemble Desktop/Laptop Computer Systems

Software Installation; MS Office 2010

Software/ Hardware Configuration; Printer configuration

IPOD, IPAD, and Android Configuration for Exchange (Outlook 2010)

Desktop / Helpdesk Support (Projects)

Peak Systems, New York, NY

Oct 2009 – Sep 2012

Phone support of technical issues specific to desktop and printer software/hardware

Assemble Desktop Computer Systems and POS Systems.

Connect local printers and scanners.

Assurance Support (Desk-side and Phone Support).

IP Workstations and printers.

Physical memory upgrades to laptop and desktop systems.

systems decommission including hard drive scrub.

Image Desktop/Laptop Computer systems.

Network Printer setup, and Network Drive Mapping.

Configure dual monitors.

Configure Microsoft Office 2003, 2007 with Outlook.

Configure Laptop computer systems and docking stations as well.

Windows 7 migrations and deployments.

Used Remedy to track and document calls.

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