Brenda E. Boone

804-***-**** ad1wbe@r.postjobfree.com

Interpersonal Skills

•Effective communication skills - both written and verbal

•Execute responsibilities independently with minimal supervision

•Utilize problem solving skills to proactively resolve processing issues

•Ability to analyze, research and recommend process improvements of processes

•Detailed oriented, dedicated and experienced with using various key banking systems

•Strong organizational skills to perform multiple tasks efficiently and prioritize tasks to meet deadlines

•Proficient in Microsoft Office Suite 2010 (Excel, Word, Outlook, Basic PowerPoint)

•Practical knowledge of loan administration and basic accounting principles

•Active Directory (1+ years)

•Remedy (1+ years)

Education

Strayer University, Henrico, Campus, Richmond VA- 01/10 – 05/2012

Bachelor of Science in Information Systems, Concentration: Database Management ECPI Technical College, Glen Allen, VA

Associate of Applied Science in Computer Information, Science Concentration: Computer Programming King’s College, Raleigh, NC Associate in Applied Science, Concentration: Accounting

Certifications

CompTIA Security+ CE Sys501 Certification - DoD 857001.M compliant IAT Level II certification

ITIL V3 Information Technology Infrastructure Foundations

Clearances

Active Secret Security Clearance: 2020 02 05, DOD CAF

Public Trust: May 2020

Experience

Target Media MidAtlantic Inc. Systems 08/2023 to Present, Contract: Department of Navy, FOIA Specialist (DNS-36), Washington DC

•Obtain information for FOIA requests review and analyze FOIA requests

•Communicate with requesters to clarify FOIA requests

•Independently determine what information may be released

•Accurately redacting documents

•Applying FOIA exemption

•Maintaining accurate records of released or withheld information

•Preparing draft response letters

Target Media MidAtlantic Inc. Systems 09/2022 to 08/2023

Contract: Chief of Navy Operations Awards Branch Awards Management (DNS-13) - Post Board Specialist, Arlington, VA

•Responsible for post-award functions for implementing guidance of military award policy set forth in reference to military award-related statutes, executive orders, and Department of Defense (DoD) regulations per the Navy and Marine Corps Awards Manual

•Review all Personal and Unit award submissions provided by award originators, administrators, reviewers, and approving officials and provide appropriate necessary guidance

•Consult with immediate supervisor or higher-level personnel of solutions to inquiries received through the Awards Team group email inbox

•Prepare letter citations to be signed by the approving officials

•Create certificate document with default language and dates that align within and around the confines of the certificate bordering

•Prepare all award packages from the originators and upload into the tasker system ETMS2 for further review and approvals of the approving officials

•Record and update all of the military medals and ribbons currently authorized within the Department of the Navy in the ENDOS application system with all signed and approved Applications Form 1650, certificates and letter citations

•Perform a full range of administrative functions including monitoring emails of voting board members, merging of multiple x.pdf files to create a single document for uploading, confirm that there are no duplicate awards completed for any assignee and review the submission of emails and documents provided by the pre-board specialist

Empower AI (Formerly NCI) 10/2021 to 09/2022

Contract: Defense Information Systems Agency (DISA) – Information Systems Engineer II, Arlington, VA

•Use Remedy ticketing software for creating customer ticket requests and support team assignments for incidents and work orders

•Provide Tier 1 support for escalated hardware and software issues by end-users for the Defense Information Systems Agency (DISA) Joint Staff Provider (JSP) in the Pentagon

•Support end user and incident requests utilizing existing procedures or work instructions to monitor, track and resolve work orders in a timely manner

•Answering help desk calls, and responding to voicemails in a timely manner while working in a fast paced DOD environment

•Greeting customers and assisting in creating and updating IT support tickets (Remedy) per defined service-level agreements

•Evaluating, prioritizing, solving, and escalating all tickets to the appropriate Tier Support, and/or correcting the assignment of tickets as require

•Maintaining ownership of service tickets throughout the life span of the support request

•Assigning ticket severity by walking customers through a series of troubleshooting steps to determine the severity and nature of reported IT problems

•Updating and maintaining service work notes in Remedy of customer contacts via email or phone to schedule appointments of when to deliver and setup devices and peripherals within the Pentagon building

•Deliver to customers monitors, NIPR/SIPR thick clients (CPU’s), NIPR/SIPR vdi and peripherals such as keyboards, mice, docking stations, CAC readers and cable connections (VGA, Display port and DVI)

•Consulting with immediate supervisor or higher-level IT specialists on possible solutions •Coordinating with technicians to provide status updates to outstanding tickets

•Collaborating and following up with technicians to resolve requests, and provide status updates on outstanding support tickets

•Providing updates, status, and completion information to management

•Following-up with users/customers to ensure resolution of issues, closing tickets only when the resolution to the issue has been reached, to the satisfaction of the user/customer

•Participating in workshops, seminars, or other events as required

•Other duties as assigned by the Government, contract or supervisors in coordination with the SLA’s

SSI, LLC 03/2021 – 10/2021

Contract: Defense Information Systems Agency (DISA) – IT Specialist, Arlington, VA •Use Remedy ticketing software for creating customer ticket requests and support team assignments for incidents and work orders

•Serve as point of contact for assisting walk-in end users for inquiries, instructions and appointments •Performs a variety of tasks depending upon the division to which the individual is assigned including •Perform tasks as JSP Trusted Agent such as pin resets for CAC and SIPR tokens

•Use Active Directory to verify customer accounts on NIPR and SIPR

•Work in fast paced team environment with other service desk colleagues to assist end users with multiples inquires

•Experience with identifying and resolving technical and non-technical issues of end users by referencing the JSP knowledge base

•End user requests are forwarded to the appropriate Tier II associates for escalating requests via incident or work order tickets when requests are beyond my permissions

•Documenting all troubleshooting steps and procedures along with the resolution, when applicable

Pernix, LLC 05/2020 – 03/2021

Contract: Small Business Administration (SBA) - Team Lead, Loan Specialist, Washington, DC •Performs a variety of tasks depending upon the division to which the individual is assigned including processing, origination, servicing, guaranty purchasing and/or liquidating; but the majority of the time (not less than 60%) is spent on loans which are considered to be more "complex" or problematic because of specific conditions or of their nature. Reviews assigned loan files to become acquainted with the characteristic requirements, collateral, and terms of the loan.

•Reviews and analyzes requests from direct borrowers or requests from participant lenders in relation to servicing, liquidating or purchasing loans depending upon the division to which the incumbent is assigned. Independently determines what data is needed in order to analyze/evaluate the request. Analyzes these requests in terms of financial condition of the borrowers and their effect and implication they have on the interest of SBA if they are approved. Makes independent recommendations on the requests to supervisor or team leader.

•Analyzes financial statements (using cash flow projections and ratio analysis) as necessary to detect trends in the financial condition of the business and to initiate appropriate corrective actions

•Provides extensive servicing, purchasing or liquidation of the more complex delinquent loans or potentially delinquent loans. Analyzes the underlying problems and causes of the delinquency and develops the solutions to protect the interest of the Agency and the survival of the small business

•Conducts interviews with borrowers and lenders and counsels them on SBA's practices. Assesses borrower or lender needs for assistance from other sources and counsels accordingly.

•Participates in the training of new personnel in loan servicing or purchasing or liquidation work; explaining procedures, techniques, and policy. Works closely with new personnel to acquaint them with the functions of the division.

•Maintains up-to-date entries in all appropriate required systems (LLTS, GPTS, DLCS HATS and MasterTrak) to ensure integrity of the data and Center efficiency.

•Conducts research necessary to assist lenders in answering inquiries regarding recently submitted actions or inquiries.

•Reviews and associates trailing documents with their respective loan files or transfers files and documents to the appropriate SBA office.

•Analyze and make recommendations on transaction requests in accordance with existing Agency SOP's or guidelines.

•Utilize various software programs to perform daily tasks including Microsoft Word, Excel, Access, and Outlook. Also utilizes SBA software programs such as Qterm and Guaranty Purchase Tracking System (GPTS) to input or research information.

•Performs other loan processing, servicing, purchasing, liquidation or other transaction activities as needed to support the office operation.

Collabera 04/2019 - May/2020

Contract: Capital One - Project Coordinator, Richmond, VA

•Process various government requests and verification of assets of deceased customers •Review legal and government agency documents and hold and transfer accounts per request of Executors, beneficiaries and attorneys

•Multitask and toggle between several different banking systems to retrieve pertinent customer information, such as UCM case management system, Sassy customer database and the use of Mainframe to update customer records, Microsoft Excel and Microsoft Word

•Work in a production type environment where quality and productivity is crucial •Perform high quality work with great attention to details

•Utilize problem solving and organizational skills to resolve basic processing issues in a timely manner •Process other duties as assigned by Management

Rose International 11/2018 - 04/2019, Contract: SunTrust Bank - Administrative Assistant, Richmond, VA

•Review legal documents

•Prepare loan documents for scanning and uploading such as promissory notes, trust agreements including all pertinent loan documents using iWork for electronic viewing

•Organize business and personal financial information for filing into loan portfolios •Utilize mainframe to review and confirm customer information tied to other loan and account relationships

•Manage and organize correspondence and documentation for underwriters as assigned

Workway, Inc. 10/2017 - 05/2018, Contract: First Citizens Bank-Loan Specialist, Raleigh, NC •Review loan documentation at post-closing according to credit policies and federal and state regulations

•Responsible for setting loan exceptions in tracking system

•Manage and review multiple loan products such as equity lines, possessory, vehicle titles, equipment loan transactions

•Utilize mainframe and commercial management system to review and confirm customer loan information

EagleBank 11/2015 - 05/2017 Commercial Documentation Specialist, Bethesda, MD •Originated mortgage loan documents using the LaserPro in-house documentation software platform and applicable word templates for new loans, renewals, extensions, modifications and letters of credit •Analyzed credit approvals and worked with assigned relationship managers and underwriters to understand the transactions in order to prepare the relevant loan documentation •Experienced with reconciling closing loan disbursements

•Performed document editing and routed completed loan documents to loan officers for customer signature

•Reviewed application and initial documents for completion and accuracy

•Reviewed files for regulatory compliance

•Requested organizational documents, appraisals, surveys, flood certifications and other due diligence documentation to ensure conformity with bank standards prior to closing

•Prepared necessary lien perfection documents to protect the bank’s security interest of pledged collateral

•Monitored exception reports in order to track new and exceptions not yet cleared •Identified and cleared all exceptions by requesting documents from closing attorneys and title companies via phone and email correspondence

Capital One, NA 06/2012 - 11/2015 Commercial Loan Associate, Bethesda, MD Capital One, NA 05/2011 – 06/2012 Senior Operations Loan Specialist, Glen Allen, VA •Prepared commercial loan documents using in-house documentation software platform LaserPro or Word templates for new loans, renewals,extensions, modifications, syndications and letters of credit •Analyzed credit approvals and worked with assigned relationship managers and underwriters to understand the transactions in order to prepare the relevant loan documentation •Reviewed loan documents prepared by internal associates or outside counsel to ensure compliance with the bank's loan policies, regulations and with any other requirements designated by the credit approval authority to authorize the closing of all loans

•Reviewed organizational documents, appraisals, surveys and other third party documents to ensure conformity with bank standards

•Analyzed due diligence documentation and prepared lien perfection documents to protect banks security interest of pledged collateral

•Monitored exception reports in order to track new and exceptions not yet cleared •Identified and cleared all exceptions by requesting documents from closing attorneys and title companies via phone and email correspondence

•Reviewed loan packages for completeness and regulatory compliance to authorize funding •Experienced with reconciling closing loan disbursements

•Prepared detailed funding instructions to ensure that loans are funded properly and that bank fees are collected

•Effectively communicated requirements for pre-closing to underwriters, relationship managers, closing agents, syndication department and borrowers to ensure all conditions are met prior to scheduling closing date

•Coordinated the booking and funding process of all assigned loans

•Training resource for less experienced associates

•Participated in Capital One’s conversion project of transferring data from the Shaw loan system to the ACBS loan system

•Booked customer profiles and credit facilities of all construction, acquisition and development, consumer, letters of credit and equipment loans

•Booked multiple types of loan payments and billing schedules

•Researched real estate property information on the county and state internet websites for legal name searches, flood certifications and complete addresses

•Processed escrow analysis calculations experience with loan servicing systems •Good communication skills as they will be working directly with our Operations partners •Good analytics skills to assist in identifying trends in issues and root cause; recommend process improvements, recommendations on ways to present information to management to illustrate issues and influence decisions and enhancing existing documentation and procedures

Virginia Business Bank 06/2008 - 05/2011 Commercial Loan Assistant, Richmond, VA •Processed all loan documentation for construction and acquisition and development loans in the commercial lending department using the LaserPro documentation software

•Forwarded legal documents to attorneys and verify executed documents for compliance purposes •Analyzed credit approvals and worked with assigned relationship managers and underwriters to understand the transactions in order to prepare the relevant loan documentation •Researched real estate property information on the county and state internet websites for legal name searches, flood certifications and credit reports

•Corresponded daily with attorneys, title companies, property inspectors and borrowers to process loan closings via letters or fax or phone

•Booked new loans and related activities in loan accounting system

•Experienced with reconciling closing loan disbursements

•Invoiced client fees, reconciled client transaction accounts and corrected inaccuracies as quickly as possible

•Created wire transactions and released closing funds to all closing agents and customers •Scanned and coded all loan closing documents into the archiving software, such as, promissory notes, deeds of trust, commercial security agreements and other relevant loan documents •Requested quarterly and yearly business financial statements, personal financial statements, credit reports, filed federal income taxes, inventory reports and work in progress listings •Requested appraisals, credit reports, flood certifications, builders risk and general liability insurance certificates, preliminary and final title policies, surveys, sales contracts, deeds and other relevant documents to process all loan closings

•Managed employee setup and deletions as the firm’s Equifax administrator to allow employees to retrieve credit reports on clients

•As a loan administrator, I've participated in multiple loan closings, explained and helped customers to understand the documentation that they are signing, reviewed their legal identification documents, such

as, birth certificates, driver’s license, passports and notarized their signatures. Received payments of loan fees and provided receipts of payment to the customers at the end of all loan closings.

SunTrust Bank 05/2007 - 06/2008 Administrative Assistant, Richmond, VA

•Processed business and personal financial spread requests by using risk analyst software which summarizes all information on a report and distributed to the appropriate relationship managers •Received client financials and log into Credit Management Tracking system

•Managed and organize daily correspondence and documentation in order to meet deadlines •Assigned duties to assist underwriters upon request

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