ZAINAB SESAY

***** **** *** *****, *********, VA 22734, 703-***-****,

ad14yo@r.postjobfree.com

SUMMARY:

• Meticulous and certified Internal Auditor conducting financial and operational audits, identifying process improvements, and ensuring compliance with regulatory standards. Seeking a challenging role to contribute my expertise in risk assessment, internal controls, and audit methodology. EDUCATION:

• Strayer University, Fredericksburg, VA: Master’s in information systems: Information Systems Management

• Strayer University, Fredericksburg, VA: Bachelor’s in information systems: Database Management Systems

• Northern Virginial Community College, Annandale, VA: Associate in information technology

• Northern Virginial Community College, Annandale, VA: Associate in business administration CERTIFICATION:

• Certified Information Security Manage (CISM-2159803)

• Certified Information Security Auditor (CISA-21171721)

• CompTIA Security+ (COMP001021682083)

• Certified associate in project management (CAPM® Number: 3642933)

• Microsoft Azure Fundamentals

SKILLS:

• Federal Information Security Management Act (FISMA), National Institute of Standards and Technology (NIST), Federal Information Processing Standards (FIPS), International Organization for Standardization (ISO)

• Risk assessment, threat and vulnerabilities scan, architecture and design, identity and access Management, risk management and cryptography /PKI

• Familiarity with LAN /WAN configuration, wireless technologies, routing and switching, infrastructure services, infrastructure security, infrastructure management, network operations, network troubleshooting, with extensive knowledge in modems, routers, wired/wireless phone devices, and basic knowledge in switch security, and port security, Network Monitoring and Troubleshooting.

• Hands-on experience in installing and configuration of Netgear/Cisco modems/routers and switches, TV boxes, VoIP phones, security cameras and wireless android and IOS devices.

• Incident and Customer Relations Management, access control systems, and security management. PROFESSIONAL EXPERIENCE

COMCAST Headquarters Philadelphia, PA June 2021 – Present IT Internal Auditor

• Conduct comprehensive IT audits, including assessing access to IT systems, assets, servers, databases, to identify vulnerabilities and implement controls.

• Execute all aspects of the standard internal audit process, which includes the pre-audit planning, planning/assessment, execute audit, reporting, and MAP tracking phases of auditing.

• Gather evidence through interview, meetings, inspection, observation, confirmation, recalculation, reperformance and analytical procedures, often in combination, in addition to inquiry.

• Perform quarterly risk analyses of computer systems, infrastructures, data center, applications, report finding and suggest corrections.

• Obtain initial data collection, assess data integrity, privacy controls, and compliance with regulatory standards such as GDPR, HIPAA, or SOX.

• Develop and execute audit plans, including risk assessments, scope definition, and testing procedures, ensuring alignment with industry standards and regulatory requirements.

• Collaborate with cross-functional teams to identify and mitigate risks associated with technology projects and initiatives and conduct follow-up audits to ensure the successful implementation of controls.

• Identify audit findings and consider Management Action Plan (MAP)/Corrective Actions Plan. ZAINAB SESAY

11717 Fort Lee Drive, Remington, VA 22734, 703-***-****, ad14yo@r.postjobfree.com

• Conducted IT governance assessments, including reviewing IT policies, procedures, and governance frameworks to ensure all align with organizational goals.

• Participate in the development and enhancement of audit methodologies, tools, and templates to improve audit quality and efficiency.

• Assist in the development of disaster recovery and business continuity plans to ensure IT resilience in case of disruptions.

• Perform vulnerability scans of all assets, servers, and workstations in accordance with Comcast, SKY, and NBCUniversal Information Security and Cyber Security Policy. COMCAST/XFINITY Ashburn/Reston/Richmond, VA May 2019 – June 2021 Assistant Manager

• Led a dynamic team to oversee day-to-day operations and ensure a safe and secure environment of IT related devices like modem, gateway, and switches.

• Determined security and policy violations, vulnerability trends, assess impact, and recommended/implemented/maintained security protocols that led to 95% decrease in security incidents.

• Conduct regular training sessions for staff on emergency response procedures and enhancing team preparation in mitigating and restore vulnerabilities.

• Collaborate with law enforcement agencies and conduct investigations and enhance overall security measures.

• Presented and explained company's approach, method of security standards/compliance assessments and technical risk assessments to potential customers.

• Coordinated the implementation of security and privacy controls for systems and tools.

• Investigated/assessed/monitored mobile fraud and forward to the right department.

• Ensured all departments adhere to PCI compliance and implementation of security standards, policies, and procedures.

• Assisted in the opening projects of most retail stores including installing computers, kiosks, iPads, and VeriFone.

• Participate in the monthly, quarterly, and annual operational excellence assessment/audit resulting in 93% and above compliance year after year.

• Ensured employees possess correct entry barges and name tags to all barge access points throughout the building. COMCAST/XFINITY Manassas, VA September 2016 – May 2019 Customer Service/Technical Support Tier III

• Responded to customer inquiries and technical issues via phone, email, and chat, consistently meeting or exceeding service-level agreements (SLAs).

• Participated in ticketing/trouble calls system, creating, assigning, and resolving computer problems, computer imaging and network health check.

• Diagnosed and resolved hardware and software problems for a wide range of IT products, including desktops, laptops, printers, and peripherals.

• Provided step-by-step instructions and guidance to customers for troubleshooting and problem resolution.

• Documented support interactions, solutions, and troubleshooting steps in the ticketing system.

• Monitored and controlled the performance and status of network resources across multiple enclaves utilizing software and hardware tools; configure and install.

• Created VPN infrastructure for business customers’ employees, allowing for secure remote connections.

• Conducted remote desktop sessions to assist with software installations, configurations, and updates.

• Maintained a high level of customer satisfaction through effective communication and problem resolution.

• Monitored data transfer security to detect and prevent intrusion attempts and respond to DDoS attacks.

• Provided network support services for devices such as hubs, bridges, routers, and other hardware.

• Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks.

• Monitored network capacity and performance to diagnose and resolve complex network problems.

• Established robust infrastructure and data capacity for new applications and communication between sites. ZAINAB SESAY

11717 Fort Lee Drive, Remington, VA 22734, 703-***-****, ad14yo@r.postjobfree.com

• Provided complete end-to-end engineering and installation of route-based IP network solutions.

• Created VPN infrastructure for business customers’ employees, allowing for secure remote connections. COX COMMUNICATIONS Herndon, VA August 2011 – September 2016 Supervisor – Retail

• Often took the responsibilities of store manager in managing store operations including Team Building, Sales Supporting, Coaching, Assessing and motivating solutions specialists to meet and exceed individual sales goals.

• Led team in day-to-day retail operations, including sales, customer service, inventory management, and staff scheduling.

• Developed and executed sales and marketing strategies, resulting in a 76% increase in year-over-year sales.

• Implemented effective visual merchandising strategies to enhance product presentation and attract customers.

• Managed cycle count, inventory levels, monitored stock turnover, and implemented reorder processes to minimize out-of-stock situations and excess inventory.

• Oversaw employee training and development programs to ensure a knowledgeable and customer-focused sales team.

• Conducted regular performance evaluations, provided coaching and feedback, and recognized outstanding performance.

• Maintained a safe and welcoming store environment, including compliance with health and safety regulations.

• Provided expertise and training on Security policies and guidelines, best practice approaches and solutions for compliance.

• Trained new hires from zero experience to become expert in J.D Edwards, Integrated Communications Operations Management system (ICOMS), Siebel, and point sale systems.

• Completed monthly one-on-one, daily, and weekly observations to measure performance and initiate coaching.

• Coordinated and presented refresher training in technical support, customer service and sales techniques.

• Collaborated and coordinated with security team in implementing all security policies and procedures.

• Conducted monthly testing of all security equipment to ensure equipment is in proper working condition to lessen vulnerabilities.

• Aided customers in creating online accounts, password reset, network settings, system recovery and user profile update.

COX COMMUNICATONS Springfield, VA May 2001 –August 2011 Project Coordinator

• Collaborated with project managers to develop project plans, schedules, and budgets, ensuring alignment with project goals.

• Aided in the coordination and tracking of project activities, milestones, and deliverables, ensuring projects stayed on schedule.

• Organized and eased project meetings, including preparing agendas, recording minutes, and following up on action items.

• Managed project documentation, including project plans, status reports, and change requests, ensuring accuracy and accessibility.

• Coordinated communication between project team members, stakeholders, and vendors, facilitating information flow and issue resolution.

• Conducted risk assessments and supported risk management efforts to identify potential project challenges and develop mitigation strategies.

• Maintained project tracking tools and software to provide real-time project status updates to stakeholders.

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