Customer Service

Joanne Hooley

*** ********* **

Manchester, NH

******@***.***

603-***-****

Objective

To obtain a challenging position in the business world, with the opportunity for advancment.

Work Experience

Counter Clerk

4/2005 - 4/2008 Cleary Cleaners, Manchester, NH

Customer service. Working on a computer on a daily basis. Reconciliation reports on a daily basis. Inventory done weekly. taking customer complaints. cashiering, processing checks, gift certificates, cash and credit card payments.Tagging clothes to get ready for Dry Cleaning.

Cashier

4/2002 - 4/2003 Burger King, Londonderry,

Customer Service, Cashiering.

Receptionist/cashier

8/2000 - 10/2000 Gladstone Ford, Londonderry, NH

Worked as a Receptionist answering the phones, taking messages, filing, light typing, cashiering, reconcilliation reports. And also using a paging system.

Head Cashier

6/1999 - 7/2000 VIP Inc., Manchester, NH

Answering a multi line switchboard. Worked closely with customers, used a paging system.Taking messages, filing and customer call backs, for customer satisfaction. Reconcilliation reports, and cashing out the register.

Front end supervisor

6/1976 - 6/1983 Bradlees, Chelsea, Ma

As a front end supervisor, working on a register, scheduling cashiers for the work-week.Reconcilliation reports. Strong customer service on a daily basis.

Receptionist / Administrative Assistant

1/1970 - 6/1979 Soldiers Home, Chelsea, Ma

The first position I held was as the Switchboard Operator, I then transferred to the Recreation Dept. There I was an Admin. Asst. to the Recreation Director. Working in the Recreation Dept. Scheduling parties for the Members and residents of the Home.

Education

6/1974 Chelsea High School, Chelsea, Massachusetts

High School or equivalent

Affiliations

9/1995 - Present St Marks Church

CCD teacher

8/1998 - 12/2000 Derry Demons Cheerleading

Asst. Head Coach

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