Administrative Support Professional Resume Title: Senior
Resume:
LAKISHA CRAWFORD
Senior Administrative Support
Columbus, OH 43205
*************@*****.***
Administrative Support
Administrative Secretarial Support to Pastor,Board Trustee, Deacons,Evangelists, Brotherhood, and sisterhood.
Answer incoming Calls and directed them to correct deparment Open and distributed mail
Paid bills using quickbooks desktop,Processed payroll for Ohio BWC and filed quarterly unemployment compensation when due. Filed Taxes using Turbotax and Processed W2's and 1099's using quickbooks online .
Authorized to work in the US for any employer
Work Experience
Adminstrative Support
Greater Ebenezer Cathedral of Praise - Columbus, OH May 2020 to Present
Keyholder for church and Daycare I was responsible to open and close the business following alarm system guidelines and reported to alarm company if alarm went off for any reason. Implemented process to change filing system from paper to electronic. Assisted in completing tax filings for BWC and unemployment taxes as well as completed Personal income taxes using turbotax. Once weekly services were done collected and reported offerings using an Excel spreadsheet. Prepared weekly church Bulletins and made bulletins and flyers for anythingthe church provided services for concerts, funerals, and weddings. Collected rent on church property, filed evictions and garnishments when needed. Marketed property for rent, screened tenants, typed the lease and selected tenants based on the boards requirements. Completed bank deposits for offerings and added to ledger as account receivable. Customer Service Advocate
Checksmart - Columbus, OH
October 2023 to April 2024
Provided in person check cashing, money orders, bill payments using checkfree and Western Union bill payments, rents and gift cards exchanged for cash. Data entry for new loan accounts, taxes, and title loans request were processed. Received and made outgoing calls on manual telephone to sell products and services and collections on delinquent accounts 1-60 days delinquent. As a keyholder is responsible to open the store and safe using safety procedures per company policy. As the banker responsible to transfer correct Amounts to tellers per their job title limit. Closed and balanced the store at each shift change and nightly using accounting principles.
Administrative Assistant/Supervisor
Butterfliez Services LLC - Columbus, OH
December 2012 to May 2020
1. Created Filing System for all parties CEO, Employees, Consumers, and the company. 2. Processed monthly payroll using quick books.
3. Manually computed Semi-annual Workman's Compensation (BWC) 4. Computed Unemployment (TAX) Compensation quarterly reports 5. Daily distribution incoming and outgoing mail.
6. Made travel arrangements for CEO
7. Agenda typed for monthly staff meetings
8. Negotiate Payments on delinquent taxes
• Monitored office supplies
• General clerical support duties including filing, faxing, scheduling and placing orders
• Ordered and distributed work orders
• Prepared expense reports
Claims Account Representative III
Ohio Attorney General's Office - Columbus, OH
November 1999 to May 2014
• Collections on State of Tax Debt OSU Medical Workman's Compensation Unemployment Compensation
• Senior level account representative
• Provided debt resolution to taxpayers
• Bankruptcy Discharge determinations per state law.
• Assigned and released liens.
• Worked under directions of several Assistant Attorney General's for legal assistance.
• Liaison to special counsels for state of OHIO
• Researched debtors accounts in order to provide lien Payoffs.
• Processed payments with accuracy
PROPERTY MANAGER
Kimberly Villas Condo Association - Columbus, OH
June 2001 to December 2004
Provided property management to owners in the association who leased properties to tenants. Was responsible to market, screen tenant's and conducted job verifications and collections on outstanding balances once 3 day notice filed and rent was 30 days delinquent. Once judgment filed, a garnishment was filed to collect outstanding rent from tenant if currently employed. Team Lead Cashier
Long John Silvers - Columbus, OH
September 1992 to December 1999
Trained Associates on all Procedures for food Preparation and Money Handling Procedures Cleaning dining room and Rest Rooms.
BALANCED CASH REGISTER AT THE END OF SHIFT
DEVELOPED "Aces in their Places for increased productivity during lunch and dinner rush Account Manager
Alliance Data Systems - Cols, OH
March 1996 to November 1999
Midrange Collections Associate cure delinquency 90-180 days Past Due Performed Skiptracing when needed to locate debtors Motivation and Education techniques to avoid charge off of accounts Exceeded monthly Collection Department Goals
Created Collections Manual
Trained New Hires
Worked Supervisor line for escalated call
Office Assistant
Buyer's Choice Insurance Agency - Columbus, OH
January 1998 to April 1999
Answering
Multi-line phone. Processed incoming and outgoing mail. Other Duties as Assigned. Education
Associate in Arts
Columbus State Community College - Columbus, OH
January 1997 to May 1999
High school diploma
Capital University - Columbus, OH
1995 to 1997
Skills
• Negotiation
• Microsoft Office
• QuickBooks
• Bookkeeping
• Microsoft Word
• Microsoft Powerpoint
• Typing
• Payroll
• English
• Proofreading
• Microsoft Outlook
• Front desk
• Basic math
• Computer skills
• Time management
• Microsoft Excel
• Cash handling
• Food preparation
• Personal assistant experience
• Data entry
• Teaching
• CPR
• Office experience
• Customer service
• Administrative experience
• Phone etiquette
• Medical terminology
• Account management
• Food handling
• Event planning
• Quality assurance
• Supervising experience
• Office manager experience
• Caregiving
• Order entry
• Human resources
• Medical collection
• Taxes (10+ years)
• Clerical experience
• Math
• Computer operation
• Filing
• Insurance verification
• Workers' compensation
• Home care
• Childcare
• Experience with children
• Accounts Receivable
• Customer support
• Organizational skills
• Communication skills
• Hospitality
• Management
• Classroom experience
• Adult education
• Early Childhood Education
• Tax Experience
• EMR Systems
• Accounts Payable
• Wills
• trusts
• estate law
• Special Education
• Property Management
• Property Leasing
Awards
Professional Administrative Support
April 2023
To Church Board, Trustee
Certifications and Licenses
First Aid Certification
May 2022 to May 2024
First Aid
Driver's License
August 2022 to July 2026
Valid Ohio State Driver's License
CPR Certification
May 2022 to 2024
CPR Certificate
Additional Information
ADMINISTRATIVE PROFESSIONALS EXCELLENCE
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