Customer Service Specialist - Immediate Start Available
Resume:
Tamara Jones
Columbus, OH *****
*******************@*****.***
Education:
West High School — Columbus, OH High School Diploma, January 2022
Professional Summary
Dedicated and customer-focused Customer Service Representative with experience in fast-paced environments including healthcare and hospitality. Skilled in handling escalated concerns, resolving customer issues efficiently, and maintaining high levels of customer satisfaction. Strong communicator with excellent problem-solving abilities, multitasking skills, and a positive, professional demeanor. Adaptable, dependable, and committed to supporting team goals and enhancing the overall customer experience.
Core Skills
Customer Support & Service Excellence
Complaint Resolution
Active Listening & Verbal Communication
Inbound & Outbound Calling
Transaction Processing
Account Management
Customer Relationship Management (CRM)
Professional Telephone Etiquette
Calendaring & Scheduling
Lead Generation
Technical Support
Multitasking & Prioritization
Empathy & Patience
Adaptability in Fast-Paced Environments
Professional Experience:
Hampton Inn & Suites Columbus, OH May 2024 – July 2025
Front Desk Receptionist
Managed hotel front desk operations including check-in and check-out procedures
Answered and directed incoming phone calls professionally
Assisted guests with reservations, inquiries, and service requests
Resolved guest concerns to ensure a positive stay experience
Maintained accurate records and processed payments
(Left position due to personal health reasons.)
Quantum Health — Columbus, OH May 2020 – Jan 2023
Customer Service Representative
Assisted customers with inquiries and provided detailed product and service information
Handled and resolved customer complaints efficiently and professionally
Processed transactions and managed customer accounts accurately
Maintained detailed records of customer interactions
Engaged customers to understand needs and provide appropriate solutions
Consistently delivered friendly, knowledgeable service to promote customer satisfaction
Improved service levels by anticipating customer needs and responding proactively
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