Data Administration

**** **** **. ********, ** ***** 614-***-**** ***********@**.*** www.linkedin.com/in/

diana-keenan-craig

DIANA KEENAN (DIANA CRAIG)

SUMMARY

Compassionate, detail oriented care navigation professional with cross functional data entry and analysis experience. Skilled at resolving complex billing and claims issues, and always wanting to learn new things. I work with integrity, first and foremost. Reliable, investigative, and calm under pressure — strong communication skills and works with a high sense of integrity.

CORE SKILLS

● Claims & billing investigation

● Data entry, analysis and research

● Process automation & reporting

● Records/document retrieval (experience handling highly sensitive material)

● Training & cross team collaboration

● Ability to work well as a team player

● Attention to detail

● Billing operations

● Financial processing

● Mailroom Operations

EXPERIENCE

QUANTUM-HEALTH - Care Coordination (Patient Services Representative) COLUMBUS, OH MAR 2025– Present

● Reconciled complex billing and claims discrepancies across hospitals, provider groups, and internal teams.

● Verified coverage & eligibility; coordinated with providers to secure authorizations.

● Formulated Excel spreadsheets with accumulations and claim summary for clarification for both member and provider.

● Winner, team wide sales incentive — recognized for top contribution to sales performance and process improvements.

INDEPENDENT CONTRACTOR - Data Analysis & Optimization Trip.com, Venture Music, TASK MAR 2023– JAN 2025

● Recommended optimizations that improved conversion and retention.

● Verified financial transactions and managed sending/receiving payments for the data team, ensuring accurate reconciliation and timely disbursements.

● Maintained high efficiency in a fast-paced environment, streamlining payment workflows to support faster analyst turnaround and reduce manual overhead.

PERSONAL MEDICAL LEAVE (UNPAID) SEP 2023–DEC 2024

● Completed therapy and rehabilitation; fully available and ready for remote work. HBI TITLE SERVICES (HUNTINGTON BANK)— Title Processor / Admin 8/2017–3/2020 - (COVID-19)

● Maintained high efficiency in a fast-paced environment, streamlining payment workflows to support faster analyst turnaround and reduce manual overhead.

● Prepared and issued title commitments and title insurance policies, applying ALTA endorsements and oompliance with investor and audit guidelines.

● Created and managed new order files; coordinated underwriters, title searchers, notaries, and partner agencies to support timely closings.

● Assisted with title curative and clearance.

● Examined deeds, deeds of trust, liens, judgments, and easements to identify encumbrances and mitigate title risk.

FAMILY CAREGIVER (UNPAID) - May 2015 - July 2017

● Provided full time, in home care following my father’s leukemia diagnosis and bone marrow transplant, including dialysis support, medication administration, wound care, and live in assistance.

● Coordinated medical appointments, home health providers, and insurance communications; managed household logistics and transportation while providing emotional support during recovery.

● Provided primary caregiving for my father during leukemia (2014–2023) while maintaining full time responsibilities

— strengthened time management, reliability, resilience, and ability to perform under pressure. VERIZON WIRELESS - Account Coordinator - April 2014-May 2015

● Identified and corrected data errors and processed financial adjustments maintain billing accuracy.

● Responded to customer billing inquiries with clear explanations of policies and timely resolutions.

● Managed multiple accounts and consistently met performance targets.

● Maintained an organized electronic inbox for project follow up and special assignments. FAMILY CAREGIVER (UNPAID) & Part Time Barista - COVELLI ENTERPRISES (2011–2013)

● Managed full time care coordination, medication schedules, appointments, and insurance claims; maintained detailed medical and billing records. Handled insurance claims, payment follow ups, and meticulous record keeping under high stress conditions.

JP MORGAN CHASE / CHASE BANK / CHASE HOME FINANCE — Client Services & Operations (2006–2011)

● Processed high volume mortgage and home equity payments, payoffs, and wires; maintained daily reconciliations and automated payoff posting with Excel macros.

● Managed escrow forecasting, payment research, and insurance/tax inquiries for conventional, FHA, and VA loans; prepared files for underwriting and loan modifications.

● Performed QA/data validation and month end closings; documented system specs, account logs, all while supporting mailroom logistics.

EDUCATION

The Ohio State University — Coursework toward BFA (transferred from SVA) 2004–2007 School of Visual Arts — BFA coursework; Dean’s List 2003–2004 Westland High School — Diploma, Honors; top 10% 1999–2003

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