B R U C E P. D E B O U V E R

*** ********* **** *********, ** 06614 203-***-**** pumacu@r.postjobfree.com

SUMMARY Results oriented technical professional with more than ten years experience in the field. A hardworking individual who works well independently and as a team player, and is eager to learn. Areas of strength include technical support and troubleshooting, problem solving and offering excellent customer support.

EXPERIENCE Rail Europe, White Plains, NY June 2010 – 1/1/2012

Technical Analyst/Support Analyst

• Identify/troubleshoot/resolve critical customer technical and performance issues

• Ensure all critical Enterprise Servers/Systems are up and running

• Identify/document recurring issues and present solutions to management

• Monitor Data Center systems utilizing SiteScope and Nagios monitoring tools

• Escalate system outages to proper groups

• Work with third party vendors to help remediate any Data Center issues

• Create and update user accounts using Active Directory

• Update and keep Outlook CRM information up to date.

• Work on Help Desk tickets for system related issues

• Work user related VPN/remote access issues

• Create and maintain UNIX file systems and directories

• Web Sphere Application Servers, Apache Web Servers, Tomcat Application Servers, ResaRail Interface, Everyway, Oracle DB, Mysql DB

• Perform necessary System Operations

• Ensure all documentation is kept current

• Ensure production environment is functional after monthly release

• Backups, Shutdown/Re-starts/Monitor Logs, etc.

• Reports Data Center Monitoring

• UPS load logging, Temperature logging

• Reports and investigates any database related issues

• Monitor development and production environments utilizing Site scope, and Nagios monitoring tools

• Ensure all various development and testing environments are up and running as required

• Ensure UNIX servers meet Security standards

• Ensure necessary equipment required for PCI compliance are up and running

• Ensure necessary equipment required for monitoring are up and running

• Strengthen REG Security, follow security policy for accessing environments

Computer Science Corporation, Stratford, CT November 2004 – May 2009

UNIX Administrator, Sikorsky Aircraft

• Analyzes, log, track and resolve complex software/hardware matters of significance pertaining to NT, UNIX servers both AIX and SUN. Work with third party vendors on hardware & software issues.

• Track and update system trouble related tickets utilizing Remedy ticket system.

• Manage assigned projects to ensure service level agreements are met.

• Monitor computer systems and fix/repair any failed components.

• Coordinates hardware/software installations and upgrades to ensure work is properly performed on time and in accordance with company policy.

• Ensure all shipping and receiving of equipment is on time and accurate.

• Manage third party vendor accounts and all related account information.

• Keep all department documentation current.

• Rack and run network cables to connect servers to the network for system builds.

• Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.

• Monitors and performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements.

• Configure and install risk workstations to user community.

• Troubleshoot applications running on NT platform.

• Utilizes standard corporate tools to record change and problem activities for tracking purposes. Track and update system trouble related tickets utilizing Remedy ticket system.

• Install, configure, patch, and troubleshoot Unix Servers running on multiple server types.

• Create and manage user accounts.

• Track Solaris and IBM security updates and apply them into a production environment with minimal server downtime.

• Ensure servers meet security standards; coordinate system changes through change control process, Ensure all documentation is up to date.

• Install and troubleshoot application software, Backup and restore files utilizing Net Backup.

• Work with Data Center on all UNIX related work such as shipping of equipment and the successful installation of customer equipment.

• Implement and maintain asset management for UNIX servers.

Volt Technical Services January 2004 – November 2004

Various Temporary Positions

Oxford Health Plans, Trumbull, CT July 1999 – January 2004

UNIX System Administrator

Ensure that the production environments, applications, and systems are operating and are maintained according to establish standards and guidelines.

Provide technical guidance, application development design and system administration consulting, and training to all staff members

Operate in a proactive mode to ensure all system requirements are being met.

Support applications on complex local and wide-area networks of machines.

Install and migrate development applications into production environments. Request, design, stage, test, and implement system product upgrades.

Identify and implement operating platform utilities to monitor, notify, and report system and application status and thresholds.

Maintain and develop automated tasks, jobs, and processes for system environments and components in the UNIX operating system.

Monitor and administer system administration and operational monitoring of system environments and resources. Analyze key areas and recommend or correct factors to sustain the production environment or committed service levels. Support network or other performance related issues and recommend or develop plans to correct.

Work under general direction from direct management. Establish/recommend policies on system use and services.

Identify required tools and training to implement this tasking.

Provide consultancy for database administration and application development.

Lead and directly utilize system life cycle methodologies and deliverables.

Oxford Health Plans, Trumbull, CT July 1995 – July 1999

Information Systems Technical Analyst/Help Desk Analyst

Develop escalation and notification procedures according to department standards

Troubleshoot all Vantive tickets for every ticket assigned to my area of expertise

Write technical procedures documentation according to department standards

Train members of the Help Desk in my area of expertise so as to improve the skill level

Recommend Vantive changes to stay current and streamline the workflow process

Report on the status of my projects in a timely manner

Rack new servers and run network cables to connect servers to network.

Able to manage a new product introduction into IS Help Desk by following IS Production Turnover document guidelines. Allow for plenty of lead time to prepare the IS Help Desk for accepting the additional volume, be it, calls, emails, voice mails, access requests. Allow for sufficient training to First Level.

Attend planning meetings representing the IS Help Desk for new projects, upon request

Provide phone support coverage, as the business need arises

Information Services Division of eunetcom, Inc., Shelton, CT

Network Coordinator August 1994 – July 1995

In August 1994, DunsNet was acquired by eunetcom, a joint venture between Deutsche Telekom and France Telecom.

DunsNet, a company of the Dun & Bradstreet Corp., Shelton, CT

Network Coordinator July 1992 – August 1994

• Responsible for configuring and supporting the Router, T1, Frame Relay and X.25 networks and network monitoring

• Interfacing with customers to determine network requirements

• Coordinating software distribution and maintenance

• Documenting and troubleshooting component failures and dispatching outages to worldwide operations staff.

EDUCATION Sacred Heart University, Fairfield, CT

Currently completing courses toward B.S. in Computer Science

SKILLS Proficient in MS Office Applications, UNIX AIX, SUN Oracle, SAP, Prime Computer, Telnet Processors, IDNX, Wellfleet Routers, SUN Workstations, TCP/IP, X.25, T1, InfoMapping

Classes Taken: SUN Solaris 7, 8, 9 AIX 4, 5 System Administration 2 and SUN Solaris TCP/IP Network Administration.

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