CHARLES FRANK MULLINS JR.
*** ****** ***** - ****** ******, GA 31088
OPERATIONS MANAGER - TEAM LEADER
Team Building - Performance Management - Cost Conscience
Successful Manager with over eight years experience in all phases of facility management including scheduling, evaluations, team building, and exceeding national performance standards. Combined duties of: coach, mentor, and trainer to lead team members. I achieved progressive promotions through the Air Traffic system to the position of Associate Management Program Manager. As an experienced project manager, I oversaw two computer and equipment upgrades, each with a budget of several million dollars. Results oriented and a proven leader in one of the world’s most stressful occupations. Achieved an impressive record of 13 regional and national awards from multi-billion dollar organizations for; surpassing national requirements, cost-saving suggestions and software design.
Team and Group Leadership
Commitment to Quality
Training and Performance Management
Planning and Scheduling
Public Speaking and Presentations
LOCKHEED-MARTIN - Associate Management Program Manager (10/2005-Present)
FEDERAL AVIATION ADMINISTRATION - Operations Supervisor (12/1984-10/2005)
Provide daily leadership and strategic of direction regional air traffic facility with 40+ employees and a budget of $4 million annually. Responsible for long range and short term planning of: workforce staffing, quality assurance, budget and customer satisfaction. Developed and administered continuing training and certification of specialists. Monitor and evaluate production ensuring compliance with performance measurements, codes, and regulations.
Supervisor on duty when terrorist struck on September 11, 2001. Responsible for organizing the shutdown of National Airspace System and halting all operations at over 100 Georgia airports.
Received national award from Lockheed for software development to consolidate reports from several databases. Program was accepted and adapted nationwide.
Led investigations related to workplace violence and performance deficiencies and provided recommendations of finding to upper management.
Received superior achievement awards for surpassing standards for five of last eight years.
National recognition for a suggestion that saved money on redundant phone lines. My suggestion was elevated to the national level and saved the FAA tens of thousands of dollars annually.
“Letters of Appreciations” from Regional Administrator of the FAA and others.
Nine “Special Act”, “Performance” and “Time off” awards from the local and national management.
EDUCATION AND TRAINING
Business Management Coursework
AXIA COLLEGE, Phoenix, Arizona
Ethics in the Workplace - Safety and Security of Property
Preventing Workplace Violence and Sexual Harassment - Strategic Planning
Facility Instructor - Quality Assurance - System Thinking - Principles of Management Team Building - Emergency Preparedness - Labor Relations - Air Traffic Manager
FEDERAL AVIATION ADMINISTRATION
Construction Site Safety Officer
FAITH BASED BUILDING PROGRAM
Public Speaking and Demonstrations
FAITH BASED ORGANIZATION
LICENSES AND CERTIFICATIONS
Licensed Real Estate Salesperson – STATE OF GEORGIA (4/2008-Present)
Certified Weather Briefer – NATIONAL WEATHER SERVICE (1987-Present)
Certified Weather Observer – NATIONAL WEATHER SERVICE (12/1986- 8/1996)
NATIONAL ASSOCIATION OF REALTORS® - (4/2008-Present)
GEORGIA ASSOCIATION OF REALTORS® - (4/2008-Present)
FAA SUPERVISORY COMMITTEE (SUPCOM) – (2001-2005)
NATIONAL ASSOCIATION OF AIR TRAFFIC SPECIALISTS – (1988-1999)
West Tennessee Talking library (Recorded Books for the Blind) – (1985-1987)