Computer Technician
Resume:
Karlton K. Wells
Elyria, OH *4035
Phone: 440-***-**** cell 440-***-**** home
E-mail: *************@*****.***
Citizenship: United States
OBJECTIVE:
Obtain a responsible and challenging position where my experience, education and knowledge can be fully utilized. To become an asset to a prominent organization where my skills can be engaged and built upon within a team environment.
SUMMARY OF QUALIFICATIONS:
Experienced Information Technologist.
• Ten years experience, respectively, performing Customer Service, hardware upgrades, software installation, troubleshooting, LAN/WAN/WLAN, VPN, Active Directory, Microsoft Windows 98/NT/2000/XP/Vista, Windows 7, Microsoft Server 2000/2003, Norton Ghost, Office XP/2003/2007, Remote Desktop, Lotus Notes, Intuit’s Track-It, Remedy’s Magic Helpdesk, CA Unicenter Service Desk and imaging computers using Norton Ghost
• Professional with cutting-edge skills. Maintain skills by participating in continuing education. Information technology advisory groups, Monitor IT websites for latest advisories and new developments.
EXPERIENCE:
INDEPENDENT CONTRACTOR 1/2001 to Present
Currently A+, Network +, and MCP certified.
• Skilled at troubleshooting and resolving hardware and software conflicts and issues.
• Currently have a small clientele that I do repairs and upgrades for.
• Have built custom PC’s to the specifications of a client on several occasions.
• Also provide individualized computer training and support to end users for vendor and mainstream software.
INDEPENDENT CONTRACTOR 7/20/2009 to Present
Modis
25925 Telegraph Rd.
Ste 401
Southfield, MI 48034
Angela Kolongowski 248-***-****
• Worked on the Home Depot Project installing Cisco Switches and PSP Servers nationwide and removing the old equipment.
INDEPENDENT CONTRACTOR 12/4/2008 to 4/2/2009
TAC Worldwide
300 Centerville Rd
Suite 103 West
Warwick, RI 02886
Danielle Thomas 401-***-****
• Worked on a HP CVS SNSE Project installing and configuring Cisco Switches in all CVS Pharmacy stores nationwide.
Auto Assembly-line Worker 7/2007 to 10/10/2008
-Ohio Assembly Plant (Ford Motor Co.)
650 Miller Rd
Avon Lake, Ohio 44012
• Joined the ranks of Ford’s assembly line to help build the Econoline van.
• Hired as a temporary full-time employee and filled in for absenteeism. As a result I was trained on various positions in the plant so that I could readily fill those positions in a moment’s notice if the regular employee called off.
TIER II HELPDESK (Information Technology Specialist) 3/20/2006 to 8/31/2007
RSM McGladrey Inc
1001 Lakeside Ave
Cleveland, Ohio 44114
• Bought out of my contract with The Experts and hired as a permanent employee by RSM McGladrey my duties were the same as below when I was a contractor for The Experts at the same location.
• Began using CA Unicenter Service Desk software for logging and tracking incidents and service calls. RSM McGladrey decided to relocate their help desk department to Davenport, Iowa in August of 2007.
-The Experts Inc (3/2006-10/2006)
2400 E. Commercial Blvd #614
Fort Lauderdale, FL 33308
• Contracted by The Experts to work at RSM McGladrey as part of their Tier II service desk department.
• Responsibilities included taking support calls from every RSM office nationwide, troubleshooting computer issues, and resolving them if possible by walking the client through the solution or using remote assistance/desktop.
• Any issues that could not be resolved remotely were then escalated to the local IT person from that office location.
• Used Remedy’s Magic Service Desk ticket tracking software to document service calls.
COMPUTER HELPDESK/FIELD TECHNICIAN 10/2005 to 1/4/2006
-Pomeroy
4696 Woodland Ave
Cleveland, OH 44104
• Served as Help Desk Technician. Responsible for the daily activities of the Help desk to provide problem identification, reporting, and resolution assistance to users.
• Planned, assigned, and directed the work of Help Desk requirements. Maintained good level of customer service. Constantly evaluated resources to ensure customer service level remained satisfactory. Generated work orders or “trouble tickets” from telephone calls, emails, or faxes from Cleveland Municipal School District’s employees. The software used to generate work orders was Intuit’s Track-it.
• Responsible for resetting passwords for Lotus Notes, network IDs, AS400, and VMS after verifying the caller’s identity per security procedures. If there was an issue with network connectivity, I used Telsource’s PremGuard software to check for downed servers, switches, or routers in the network. A work order number was assigned for future reference and the work order was then prioritized and forwarded to the appropriate group of technicians. As a field tech, my responsibilities were to provide tech support for 10 different Cleveland City Schools.
• Used Track-it to obtain all the work orders for my schools and traveled to each location to address the issues. The work orders covered a variety of problems such as, network/internet connectivity, hardware failures (hard drives, power supplies, floppy drive, cd-rom drives, memory), software installs (Win 98, Win 2000, Win XP, MS Office, Lotus Notes, Accelerated Reader, AS400, VMS), system configurations (Proxy settings, security permissions, joining PCs to the Domain), and also using Symantec’s Norton Ghost 9.0 to create images and re-image PCs as needed.
EDUCATION:
- FastTrack Certification training via Lorain County Community College in partnership with New Horizons Elyria, Ohio 44035
- Millwright Journeyman's Card, Lorain County Community College (Through Ford Motor Company), Elyria, Ohio 44035
- Computer Science major, Lorain County Community College, Elyria, OH 44035
- Computer Science major, Cuyahoga Community College, Parma, OH
REFERENCES:
-James Turton, Client (HarbourTown Travel Inc.) 440-***-****
-Dean Ward, Manager (RSM McGladrey) 216-***-****
-Georgetta Minnis, Manager (Pomeroy) 216-***-****
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