Account Manager Coordinator / Customer Advocate
Resume:
Theresa Marie Oden (RAE)
**** ****** ***** ***** * Dublin, Ohio 43016 614-***-**** 614-***-****
****************@*****.***
OBJECTIVE
Seeking a position as an Account Manager Coordinator/Customer Advocate where my skills of customer service, attention to detail, organization, team building, and communication may be utilized to promote clear understanding and problem solving for clients and management. BE-YOU-TIFUL BEGINNINGS
September 2023-February 2026
● Managed body sculpting office and operations
● Technician for body sculpting
CGI FEDERAL
HOUSING SPECIALIST
November 2022-January 2024
● Provide customer service to clients, landlords, and tenants
● Process RFTA Packets and verify documentation for clients and stakeholders
● Research and contact third party sources for verifications
● Take face-to-face appointments with tenants and landlords for housing RICH RUSSO PROPERTY GROUP
PROPERTY MANAGER
December 2021-September 2022
● Assisted with renting single-family and multi-family properties
● Provide help with delinquencies and subsidy applications
● Created follow-up with maintenance requests
● Answered phone calls from tenants and prospective tenants
● Administered leases, paperwork, and ledger discrepancies
●
PNC BANK
RETAIL ESCALATIONS/ LOAN CLOSING/SERVICES REP
May 2017- January 2022
● Answered inbound phone calls within the Loan Services and Core Services Departments
● Offered the best customer service experience possible
● Provided information regarding secured and installment loans and lines of credit
● Researched and processed requests and disputes
● Handled billing issues, processed payments
● Provided banking assistance with transactions, demographic changes, and online banking
● De-escalated and processed customer complaints
PNC BANK
CUSTOMER SERVICE EXPERIENCE
August 2015- May 2017
● Answered inbound calls within the Core Services Department
● Exemplified exceptional customer service
● Provided banking assistance with transactions, demographic changes, online banking assistance
● Researched and processed requests and disputes
KELLY SERVICES
CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANCE
October 2013-August 2015
● Greeted visitors, ascertained purpose of visit, and directed those to appropriate staff.
● Assisted veterans with prescription glasses, recorded and tracked orders utilizing Excel
● Operated office equipment such as voice mail messaging systems, word processing, spreadsheet and software applications to prepare reports, invoices, financial statements, letters, case histories and medical records
AMERICAN KIOSK MANAGEMENT/PROACTIVE
TEAM MEMBER
June 2012-April 2014
● Assisted customers with the demonstration of products and sales
● Maintained the cleanliness and appearance of the kiosk
● Stocked and priced inventory
● Received ongoing training for acne and sales certification
● Demonstrated acne, skin care and cosmetics
● Achieved daily, weekly, and monthly sales goals earning sales bonuses UNIVERSITY HOSPITALS OF CLEVELAND IRELAND CANCER CENTER HEMATOLOGY ONCOLOGY SCHEDULER
July 1999-June 2009
● Scheduled outpatient doctor’s appointments, chemotherapy treatments, diagnostic tests as well as referrals to specialists
● Prepared front desk paperwork for doctor’s visits
● Announced codes for emergencies in the infusion ambulatory unit
● Answered phone calls, forwarded calls to designated staff members
● Assisted as a file clerk in the Medical Records Department (Hemoc-Ambulatory Unit) EDUCATION
Columbus School of Medical Massage June 2023-August 2024
● Relaxation & Therapeutic Massage
LEADERshape Exploration Workshop at PNC Bank June 2018 Wilberforce University September 2016-May 2018
● Bachelor of Science Degree in Organizational Management The Art Institute of Atlanta March 1995-March 1997
● Associate of Arts Degree in Music Entertainment Management ORGANIZATIONS
TOASTMASTERS
O.E.S.
CERTIFICATION
NOTARY PUBLIC STATE OF OHIO
BODY SCULPTING
MASSAGE THERAPY
References Available Upon Request
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