Versatile Analyst and Legal Support Professional

Allison C. Fende

440-***-**** ********@*****.***

*** ***** *****, *********, **** 43125

Summary

Patient, reliable, and detail-oriented professional with strong multitasking and communication skills. Experienced in business analysis, legal support, customer service, and healthcare environments. Skilled in process improvement, operational support, documentation, training, and collaborating with both technical and business teams. Dedicated to providing excellent service, maintaining accuracy, and supporting efficient daily operations.

Education

Franklin University, Business Administration and Business Management Bachelor’s degree, Graduated, Spring 2026

Columbus State Community College, Paralegal Studies (ABA Approved Program), Associate of Applied Science, Graduated Fall 2023

Certification

Paralegal Student Mastery of Lexis 12/2023

Certified Notary Public

Experience

-Business Analyst, Franklin County Clerk of Courts, Criminal and Domestic divisions, 10/01/24- Present.

Collaborate with division staff to identify, analyze, and document business requirements, operational procedures, and process improvement opportunities. Evaluate business processes, system applications, and user needs to improve operational efficiency and performance. Support technology initiatives and process improvement projects while working closely with internal teams and external stakeholders to test, maintain, and optimize system applications. Troubleshot business processes and system-related issues through collaboration with technical and business units. Develop test plans, conduct user acceptance testing, map business requirements across multiple applications, and prepare process documentation, standard operating procedures, and training materials. Serve as a liaison between technical and business teams. Provide operational support to the Legal Division.

-Deputy Account Clerk, Franklin County Clerk of Court, Fiscal Services, Columbus, OH 02/01/24-10/01/24.

Audited and balanced current bills, refunds, and post-decree financial transactions for Domestic Court cases. Processed payments for domestic and civil cases by phone, mail, and in person. Balanced payments received through the Attorney General’s Office and assisted the public with e-filing and public records requests.

-Deputy Clerk, Franklin County Clerk of Courts, General Division, Columbus, OH 8/08/23-02/01/24

Answered phones, assisted pro se filers with the e-filing system, electronically filed criminal and civil cases, and sorted and distributed incoming mail.

-Legal Assistant, Nigh Law Group, LLC, Columbus, OH 4/10/23- 7/01/23

Managed front desk operations, answered phones, processed payments, and handled incoming and outgoing mail. Drafted client correspondence, maintained attorney contact information, prepared conference rooms for meetings, and recorded meeting minutes. Assisted with courthouse filings, certified copies, deed processing, and scheduling requests.

-Caregiver, Visiting Angels, Grove City, Ohio, 12/8/21-April 2023

Provided compassionate in-home care and support to clients while maintaining a safe and comfortable environment.

-Internal Promotion to Assessment Coordinator, Columbus Springs, Dublin, Ohio, 7/1/21-1/1/22

Coordinated client assessments and scheduling with appropriate assessors to support efficient patient intake and care processes.

-Internal Promotion to Chart Auditor, Columbus Springs, Dublin, Ohio 2/1/21-7/1/21

Analyzed live charts and ensured all paperwork in charts was signed, timed, and dated.

Ensure all required paperwork is in the charts; if not, identify the party responsible and have it corrected promptly.

-PCA, Columbus Springs, Dublin, Ohio 7/1/20-2/1/21

Provided direct patient care and maintained a safe environment for clients and staff. Assisted with daily activities and monitored safety risks within the facility.

-Lead Aide & Culture Crew Chief, Maplewood Senior Living, Chardon, Ohio 9/2019-7/1/21

Assisted residents with daily care needs and trained new caregivers on procedures and patient support responsibilities.

-Lead Lifeguard, Aquatic Instructor, Gym Opener & Event Worker SPIRE Geneva, Ohio 11/2017-3/2021

Maintained a safe and clean environment, supervised lifeguards, ensured compliance with Red Cross standards, and taught Water Fusion classes for adults. Assisted with facility operations and event support.

-Private Duty Caregiver 3/2013-9/2019

-Lead Caregiver, Blossom Care Center, Huntsburg, Ohio 10/2008-3/2013

-Caregiver Heather Hill Chardon, Ohio 1/2001-3/2008

References

Samantha Derexson, Business Analyst at Franklin County Domestic Relations and Juvenile Court

614-***-**** ******************@*****.***

Katie Morten, Civil Document Management Supervisor at Franklin County Clerk of Courts

740-***-**** **********@*****.***

Professor Bobbie Stonerock, J.D. Justice, Safety, & Legal Studies, Paralegal Studies ***********@****.***

Professor Catherine Ritterbusch, J.D. Associate Professor Paralegal Studies ********@****.***

Dawn Jones, Head of Assessments at Dublin Springs 931-***-****

Kevin Cook, Director of Maplewood 440-***-****

Judy Rogers Power of Attorney of a private duty client 216-***-****

Keith Webb Director at SPIRE 440-***-****

Julie Brugman DON at Blossom Hill 440-***-****

Cheryl Pebbles DON at Heather Hill 440-***-****

Contact this candidate