Steven Clark

P.O. Box **** - Cedar Park, TX *****

512-***-**** / 512-***-**** *************@*****.***

Summary of Qualifications

• Demonstrated skill in meeting deadlines within demanding environment

• Developed testing and led the implementation of several different software upgrade projects

• Proven ability to communicate with technical and non-technical users

• Consistently recognized for superior performance and problem solving ability

• Excellent customer service skills

• Outstanding operations knowledge with demonstrated training skills

• Have experience with all Windows Server operating software and past experience with AIX

Professional Experience

Domino/Lotus Notes Administrator

WarrenCAT – Midland, TX

June 2008 – Present

Permanent

• Responsible for support of 12 R7 Domino Servers with 1500 users total including Blackberry, Sametime and Quickplace servers

• Operating systems consist of Windows 2003

• Testing of upgrade to R8.0

• Creating a consolidation plan to migrate from multiple servers to a more centralized structure consisting of 2 to 4 servers

• Daily administration of server and users

• Resolve all issues concerning Lotus Notes clients

• Sole administrator for entire network

Domino/Lotus Notes Administrator

IBM – Austin, TX

April 2006 – February 2008

Contract

• Responsible for support of 40+ R7.0 Domino Servers with 10000+ users

including Sametime servers

• Operating systems consist of Windows NT, 2003

• Work with team of Administrators that deal with daily user issues for a specific client

• Creating policies to deal with archiving of end-user mail

• Work with 3rd party vendor (Blackspider) dealing with virus and spam protection

• Daily administration of server and users

Domino/Lotus Notes Administrator

Blue Cross Blue Shield – Richardson, TX

January 2006 – April 2006

Contract

• Responsible for support of 50+ R7.0 Domino Servers with 15000+ users

• Operating systems consist of Windows NT, 2003 & AIX

• Work with team of Administrators that deal with daily user issues

• Resolves 150+ user specific issues per week

• Daily administration of server and users

Domino/Lotus Notes Administrator

Harte-Hanks Inc - Austin, TX

December 2004 – January 2006

Contract

• Responsible for support of 18 Domino Servers with 5000 users total including Blackberry and Sametime servers

• Operating systems consist of Windows NT, 2003 & Sun Solaris

• Testing and implementation of upgrade to R7.0

• Creating a consolidation plan to migrate from multiple servers to a more centralized structure consisting of 2 to 4 servers

• Daily administration of server and users

• Resolve Lotus Notes issues outside scope of Helpdesk

Domino/Lotus Notes Administrator

Florida Power & Light - Miami, FL

April 2004 – December 2004

Contract

• Responsible for support of 30 Domino Servers with 8000 users total

• Operating systems consisted of Windows NT and AIX

• Daily administration of servers and users

• Resolve Lotus Notes issues outside scope of Helpdesk

• Worked with numerous different PDA devices and the connectivity to Lotus Notes

Senior Domino/Lotus Notes Administrator - TrendMicro VirusWall / eManager Administrator

RadioShack - Fort Worth, TX

February 2002 to March 2004

Permanent

• Senior Administrator covering all server / user related issues

• Created and implemented upgrade of all Domino Servers and Notes Workstations to R5.0.12

• Testing and creating implementation plan to upgrade to R6.5 in 2004

• Testing and creating implementation plan to upgrade Notes Connector server between the Exchange and Domino network

• Resolve daily administration duties for Domino network including creating accounts, mail-In databases, distribution groups, ACL changes, NAB modifications. Etc.

• Help resolve client issues that are beyond scope of desktop support

• Troubleshooting and maintaining the Domino network

• Work directly with Senior Exchange administration on insuring stable connectivity between the two networks

• Maintain virus protection and SPAM / content filtering on all incoming email

• Installed and maintain new TrendMicro IMSS / SPS server

Lotus Notes Administrator

TXU - Dallas, TX

September 2001 to November 2001

Contract

• Lotus Notes Administrator covering all server / user related issues for TXU

• Resolved daily administration duties for Domino network

• Created Ids, Mail-In database, Distribution groups, ACL changes, NAB modifications

• Helped to resolve customer issues that were configuration / server related

• Worked with testing Global Notes network

Lotus Notes Administrator

ExxonMobil - Dallas, TX

October 2000 to August 2001

Contract

• Lotus Notes Administrator covering all Domino / Lotus Notes R4.5/4.6 issues for the Dallas-Houston region of ExxonMobil

• Responsible for supporting 13 AIX UNIX Notes Mail servers and 2 WindowsNT Notes Application servers

• Tasks include server monitoring, load balancing, mail-routing and troubleshooting advanced user mail and application issues

• Responsible for maintaining weekly and monthly maintenance plans on Domino Servers

• Helped to implement automated maintenance scripts on WindowsNT Notes Application servers

Lotus Notes Administrator

Reliant Building Products, Inc - Dallas, TX

February 2000 to October 2000

Permanent

• Lotus Notes Administrator covering all Domino / Lotus Notes issues

• Resolved day to day administration issues to ensure all Domino servers and Lotus Notes Clients were working properly

• Interacted with Help Desk to resolve any Lotus Notes Client issues

• Played a significant roll in designing and completing company wide R5 upgrade project for all servers and clients

• Created and performed R5 training for all Lotus Notes Clients

• Worked with consultants on designing Intranet using R5 Domino Designer

2nd Level Desktop/Lotus Notes Support

Nextlink - Dallas, TX

September 1999 to February 2000

Contract

• Second point of contact for the first level analysts covering all Lotus Notes and Desktop issues

• Worked directly with the customer on all Desktop issues using both verbal and software interaction

• Performed Lotus Notes training to peers

2nd Level Lotus Notes Support

Frito-Lay Inc - Plano, TX

January 1999 to July 1999

Contract

• Second point of contact for the first level analysts covering all Lotus Notes issues

• Worked directly with the customer on all Lotus Notes issues using both verbal and software interaction

• Worked directly with the Lotus Notes Administrators in helping to resolve day to day admin issues and insuring the Lotus Notes servers were working correctly

• Performed Lotus Notes training to peers

2nd Level Desktop/Lotus Notes Support

MCI Systemhouse - Dallas, TX

January 1996 to January 1999

Permanent

• Acted as a second point of contact for clients to obtain help with complex problems that are outside the scope of the Help Desk Analyst concerning desktop and all Lotus Notes issues

• Assisted the Help Desk Analyst in determining an accurate description of an issue. Clarifies the nature of the problem with caller through questions and other verbal interaction and verbally directs caller through one, or a series of, troubleshooting phases

• Analyzed client needs, diagnoses simple or complex software and/or systems problems and either work the issue to a satisfactory solution or escalate out-of-scope problems to designated specialist

• Initiated follow up with callers on unresolved problems to ensure that remedial action has been identified and meets client’s satisfaction

• Offered a direct contact for Lotus Notes support to the 1st level analysts as well as the other 2nd level analysts

• Created training documentation and performed training covering Lotus Notes to Help Desk Analysts

Education

2000 R5 Domino Designer Fundamentals

1999 HelpDesk2000 Certified Specialist

1998 R4.5 Lotus Notes System Administration 1 -- WorkFlow Designs Inc.

1998 R4.5/4.6 Lotus Notes Application Development 1 -- WorkFlow Designs Inc.

1987 ¨C 1989 Commercial Artistry - Angelina College

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