Inside Sales support/ Customer retention specialist
Resume:
Nichole Simmons
Bacliff, TX *****
****************@*****.***
Recognized by customers and peers for delivering creative solutions and providing unparalleled customer service, professionalism, and responsiveness. I want to utilize my positive attitude, attention to detail, and desire to succeed to obtain a position in a fast-paced and challenging environment.
Areas of Expertise
International Air Export & Import
Exceptional customer service
Tracking and Tracing
International customs export documentation preparation and reports
Written and verbal communication
Category 6 dangerous goods certified
DOT and IATA regulation compliance
Excels in fast pace environment Ground handling acceptance of documents and freight.
Software: Microsoft Office, Excel, Word Outlook Operation systems: Accos,Epic,CAS
Project Management: Cargospot, RX
Professional History:
Private Family’s
June 2020-Current
Personal Assistant
Responsible for maintaining the household schedule, maintaining the household, managing the renovation of home which including meeting insurance adjustors, packers, movers, contractors and monitoring and oversee reconstruction of their home. Providing care and assistance for active seniors with daily chores, appointments, meals in order for them to maintain an independent lifestyle.
NNR Global Logistics USA
June 2018- May 2020
Inside Sales Support
Prioritizing, scheduling, and routing shipments for air and ocean import/export. Maintaining accurate status updates for import/export shipments. Ensuring regulatory and country level compliance. Responding to inquiries from overseas agents/offices in a timely fashion. Interacting with customers and their key personnel as needed. Maintaining and growing relationships on Team’s behalf with both existing and new customers and carriers. Handling and quickly resolve any issues with customers, Team branches, and agents. Communicating daily with customers to keep them informed of changes pertaining to their shipments, should an update apply or be required.
World Wide Flight Services- Air China
November 2016- June 2018
Air Export Specialist/Customer Service
Responsible for all aspects of exports for Air China working directly with operations and warehouse to ensure all freight moves in accordance to TSA, WFS and Air China’s regulations. I am responsible for export documentation including data capturing, document breakdown, manifesting the flight, document preparation for US,PEK,and PVG customs, and pre and post flight reports.
Private Family
January 2016-October 2016
Private family in Highland Park
Personal Assistant
Responsible for maintaining the household schedule, maintaining the household, managing the renovation of their second home which including meeting contractors and monitoring progress.
Housewife March 2009- December 2015
References
Available upon request
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