Customer service

Mayra Almendarez

Dallas, TX ***** 469-***-**** *****.************@******.***

Professional Summary

Detail-oriented administrative and customer service professional with 5+ years of experience supporting high-volume hospitality and retail operations. Experienced in front desk coordination, transaction accuracy, scheduling support, and maintaining organized workflows. Recognized for strong communication skills, reliability, and the ability to manage multiple priorities efficiently. Core Competencies

• Front Desk Operations

• Multi-Line Phone Systems

• Appointment Scheduling

• Client Check-In & Intake

• Administrative Support

• Data Entry

• Microsoft Office (Word, Excel, Outlook)

• POS Systems & Cash Handling

• Calendar Coordination

• Customer Issue Resolution

• Task Prioritization

• Professional Written & Verbal Communication

Professional Experience

Prestige Beauty Advisor — Ulta Beauty, Dallas, TX (October 2025 – Present)

• Serve as primary point of contact for 40+ clients daily within the prestige department.

• Support appointment check-ins and assist with service scheduling coordination.

• Process high-volume daily transactions with consistent cash-handling accuracy.

• Maintain organized inventory records and support operational procedures. Busser — Evelyn, Dallas, TX (July 2025 – Present)

• Support front-of-house team in a high-volume fine-dining environment.

• Maintain cleanliness and organization of dining areas to ensure seamless guest experience.

• Assist servers with table resets, beverage refills, and workflow coordination.

• Collaborate with team members to uphold service standards and efficiency. Cocktail Waitress — The Henry, Dallas, TX (January 2024 – July 2025)

• Coordinated guest flow and assisted with waitlist management.

• Maintained accuracy in order entry and payment processing.

• Addressed guest concerns and supported overall service operations. Barista — Starbucks, Dallas, TX (March 2023 – April 2024)

• Assisted customers in a fast-paced setting while maintaining operational standards.

• Operated POS system and balanced cash drawer.

Beauty Associate — Target, Rockwall, TX (January 2021 – December 2022)

• Assisted customers with product selection and processed transactions.

• Maintained department organization and merchandising standards. Electronics Associate — Walmart, Royse City, TX (June 2020 – December 2020)

• Provided product education and supported checkout operations. Languages

English — Fluent Spanish — Fluent French — Reading proficiency Certifications

Microsoft Office Certification TABC Certification (Valid through July 2027) Food Handler Certification (Valid through July 2027)

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