Senior HR, Operations & Training Leader

YESENIA VALOY

Stony Point, New York *****

845-***-**** *********@*****.***

SUMMARY

Strategic and detail-oriented HR and Operations professional with over a decade of experience strengthening organizational performance through policy administration, employee development, and cross-functional coaching. Skilled in interpreting and implementing personnel policies, ensuring compliance with labor laws and organizational standards, and supporting fair, consistent employee relations practices. Adept at analyzing operational and contractual information, preparing clear documentation and reports, and coordinating consulting meetings with Franchisees and their leadership teams. Known for building collaborative relationships and supporting data-driven recommendations. Brings a strong foundation in communication and problem-solving to advance equitable, compliant, and high-performing workplace environments. EDUCATION

Master of Science in Human Resources Management

Southern New Hampshire University, Manchester, New Hampshire January 1, 2022

Bachelor of Business Administration—Human Resources Concentration Lehman College of Continuing and Professional Studies, Bronx, New York September 1, 2012

CERTIFICATIONS & TRAINING

• SHRM-CP

July 3, 2021

• Certified Facilitator

Sponsored by McDonald’s

October 8-9, 2018

o Rigorous training of 5 immersion sessions with the National Training Manager and an Executive Leadership Coaching Services.

Core Competencies and Areas of Expertise:

• Business & Operations

• Leadership Training

• Communications

• Employee Relations

• Project Management

• Learning & Development

• Facilitation

• Training Needs Assessment

• Curriculum Implementation

• Employee Retention

• Performance Management

• Cross-Functional Team Leadership

• Change Management

• Instructional Design

• Coaching and Motivation

KEY LEARNING AND DEVELOPMENT AND HR ACHIEVEMENTS

• Project Management: Improved learnings completion from 0.2% to 72% by designing and planning a DEI education strategy for the US L&D to elevate leadership capabilities of the team and increase DEI learning curriculum completion rates.

• Training Workshop Facilitation: Maintained assigned business units at #1 in all people metrics by providing leadership training and development to all stakeholders to educate on new and/or upcoming learning and development products/services to increase leadership curriculum completion rates and application to their roles.

• Diversity and Inclusion: Improved employee survey results and engagement by leading the Hispanic Employee Business Network, developing and executing programming aligned with the business strategy to improve brand perception and collaboration across functions. Accelerated the company’s DEI global strategy by facilitating a quarterly workshop to activate and maintain DEI programming in the US market.

• Program Leadership: Selected as Field Office lead for the English Under the Arches

(EUA) Program, influencing Owner Operators to adapt the program through consistent communication and education, resulting in the FO being #1 in EUA graduates multiple times.

• Talent Development: Consulted and supported by providing recommendations regarding talent development practices and tools. Engaged, influenced, and motivated English and Spanish-speaking students to execute business and branding strategies within the McDonald’s environment.

• Communications: Impacted business results and elevated cross-functional collaboration as Department Communication’s lead, sharing weekly briefs, monthly staff newsletters, and bi-monthly newsletters for Owner Operators to ensure all stakeholders are kept informed regarding people.

PROFESSIONAL EXPERIENCE

US Global People, McDonald’s, Chicago, IL (HQ)

June 2014 – August 2025

LEARNING & DEVELOPMENT CONSULTANT—GLOBAL LEARNING & DEVELOPMENT

• Advised 40+ Owner/Operators and field leaders on people-related policies and tools, improving consistency and compliance across multiple restaurant organizations.

• Designed and facilitated leadership development programs for hundreds of franchise leaders and staff, strengthening supervisory capability and alignment with organizational standards.

• Led curriculum updates impacting 200+ learners annually, ensuring training content reflected current policies, operational expectations, and system priorities.

• Co-led the instructor certification process, preparing 25+ Owner/Operators to deliver standardized, policy-aligned leadership training within their organizations.

• Provided coaching and guidance to field staff across 5+ districts, supporting resolution of employee-related issues and reinforcing policy-aligned decision-making.

• Supported onboarding and capability-building for 10+ new Training Team members, ensuring consistent application of procedures and training standards.

• Partnered with HR and People Team leaders to execute large-scale employee engagement events (GM banquets, Summits, Rallies) serving 300–1,000+ employees, strengthening communication and organizational culture. Primerica Financial, Passaic, NJ

SALES REPRESENTATIVE INSURANCE AGENT

January 2013 – February 2014

• Consulted with 50+ clients to assess needs and recommend compliant life and health insurance policies aligned with regulatory requirements.

• Maintained ongoing client relationships through structured follow-ups, achieving a 90%+ satisfaction rate based on repeat engagement and referrals.

• Recruited and coached 10+ prospective agents, supporting their licensing, onboarding, and adherence to industry standards and compliance expectations. AWARDS & RECOGNITION

• Outstanding Employee Business Network 2023

Lead of the Network

o Contributed to the business, talent development, and the DE&I strategy.

• Mission Possible Award 2018

o Only given to 3 Learning Consultants within the US System.

• Team Excellence Award

o Recipient for two consecutive years (2017 and 2018). o An award only given to one team each year in the United States. TECHNICAL SKILLS: Proficient in CAMPUS LMS, Excel, MS TEAMs, Webex, MS PPT and MS Word.

LANGUAGE SKILLS

• Bilingual—proficient in speaking and writing in Spanish and English.

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