Customer Service Administrative Support

Serena Allen

240-***-**** ***********@*****.***

Objective

Organized and dependable professional with a strong background in management, customer service, and administrative support. Recognized for exceptional organizational skills, attention to detail, and the ability to lead and support teams effectively. Proficient in various computer systems and committed to delivering high-quality work in fast-paced environments. Seeking to contribute my skills and experience to a company that values dedication, teamwork, and excellence. Skills

- Team leadership & staff supervision

- Organizational planning & scheduling

- Customer service & conflict resolution

- Computer proficiency (Microsoft Office, Google Workspace, email systems)

- Inventory & operations management

- Time management, multitasking & problem-solving

- Certified in food handling & safety

- Valid food permit

Experience

Team Member Angry Jerk (Current)

- Provide excellent customer service in a fast-paced restaurant environment.

- Assist with daily operations, including order preparation and quality control.

- Support team members to maintain smooth workflow and high service standards.

- Handle customer inquiries and resolve issues to ensure satisfaction. Manager Jerkatnite (2022-2025)

- Supervised daily business operations, ensuring smooth and efficient front-of-house activities.

- Managed and trained staff, prepared schedules, and maintained inventory.

- Addressed customer concerns and implemented strategies to enhance service delivery and satisfaction.

- Developed and enforced procedures to improve productivity and team performance. Education

Montego Bay Community College - Associate Degree

Completed coursework focused on professional, academic, and technical skills for administrative, managerial, and customer-facing roles.

Rusea's High School - High School Diploma

Completed secondary education with a strong academic record, developing the foundation for further education and career growth.

Certifications

- Food Handler's Permit - Active

- Health & Safety Certified - Current

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