Technical Writer Senior
Resume:
DOM CARACAPPA
Alameda, CA 732-***-**** *.*****@**.** linkedin.com/in/dom-caracappa SUMMARY
Senior Technical Writer with nearly a decade of experience producing clear, accurate, and compliant documentation for engineering, healthcare, and government sectors. Proven ability to lead documentation projects, author SOPs and technical manuals and manage document control systems. Adept in Confluence, Jira, Markdown, Oxygen XML, and modern development stacks. Recognized for delivering training content, regulatory documentation, and digital transformation initiatives that align cross-functional teams. PROFESSIONAL EXPERIENCE
CAPPATECH - SF Bay Area Feb 2025 – Present
Founder Technical Communications Consultant
§ Delivers contract services in technical writing, process design, and knowledge systems.
§ Helping engineering-focused and non-profit firms modernize digital documentation practices. RONDO ENERGY - Alameda, CA Feb 2023 – Feb 2025
Sole Technical Writer NPI Engineering Team
§ Sole technical writer at a pioneering energy startup developing industrial-scale heat battery systems; created documentation across the entire product lifecycle—from R&D to factory deployment.
§ Authored first-ever assembly guides, SOPs, and technician-facing work instructions for complex electromechanical builds; ensured accuracy and usability through iterative feedback with engineers and field techs.
§ Developed and maintained a streamlined documentation release system using OneDrive, SharePoint, and custom metadata; eliminated version confusion and improved audit readiness.
§ Produced immersive video work instructions with multi-cam GoPro footage and DaVinci Resolve, accelerating technician onboarding and reducing training overhead.
§ Standardized internal documentation practices by introducing templates, metadata conventions, and version control workflows aligned with engineering and quality standards.
§ Integrated Jira- and Confluence-based knowledge systems to bridge engineering, operations, and compliance teams; improved traceability, visibility, and cross-functional alignment.
§ Advocated for documentation as a formal discipline; authored the internal charter for the Technical Communications function and proposed roadmap for department expansion. KATADYN NORTH AMERICA – Petaluma, CA Aug 2022 – Feb 2023 Technical Writer
§ Authored technical manuals, SOPs, and servicing guides for Katadyn’s water desalination product lines, supporting engineering, manufacturing, and customer service functions.
§ Enabled CE-marking and entry into the European market by producing IEC/IEEE 82079-1-compliant Instructions for Use (IFUs) and regulatory documentation.
§ Collaborated with mechanical engineers and QA leads to ensure all documentation met internal accuracy standards and external audit expectations.
§ Developed a standardized content structure and template library to ensure documentation consistency across product families and lifecycle stages.
§ Served as the documentation liaison between U.S. engineering teams and international compliance consultants, accelerating product readiness for global distribution. WEST COUNTY HEALTH CENTERS - Sebastopol, CA Feb 2020 – Jan 2022 Senior Technical Writer & Agency Trainer
§ Spearheaded the rapid design and deployment of the agency’s first telemedicine system within three weeks of the COVID-19 lockdown; enabled over 100 virtual patient-provider visits per day from launch.
§ Led the creation and rollout of agency-wide documentation standards, supporting over 250 clinical and administrative staff across multiple departments.
§ Developed and maintained technical training materials and workflow guides for EMR systems, Office 365 tools, and HIPAA-compliant communication platforms. v.8 Caracappa 2
§ Designed and implemented a SharePoint-based knowledge repository, streamlining internal communication, document access, and cross-site coordination.
§ Partnered with clinical leadership, IT, and compliance officers to align training and documentation practices with rapidly evolving public health mandates.
SPRUCE TECHNOLOGY - New York, NY Jan 2017 – Apr 2019 Lead Technical Writer & Policy Analyst
§ Produced training content and documentation for NYC DOB NOW modernization initiative
§ Delivered in-person and video-based training for city officials and stakeholders
§ Regularly supported Marketing Team responding to RFPs MICROSOFT - Wayne, NJ Feb 2014 – Jan 2017
Product Advisor Business Sales & Training
§ Delivered technical guidance and training to small and mid-sized businesses, helping clients adopt Microsoft 365, Windows, and productivity tools to modernize operations.
§ Developed custom onboarding and education programs for B2B clients, tailored to industry-specific needs and team size.
§ Acted as a bridge between consumer-facing products and real-world business use cases, empowering entrepreneurs and local orgs with scalable tech solutions.
§ Collaborated with technical specialists and field teams to escalate complex customer needs into actionable solutions or service engagements.
§ Supported early cloud adoption conversations, guiding clients on integrating OneDrive, SharePoint, and hybrid infrastructure options.
EDUCATION
§ M.A. Public Policy & International Affairs, William Paterson University of New Jersey - Wayne, NJ (2015 – 2017)
§ B.A. Political Science, William Paterson University of New Jersey – Wayne, NJ (2010 – 2013) TECHNICAL SKILLS
Documentation & Knowledge Management
Confluence, Jira, SharePoint, Markdown, AsciiDoc, Oxygen XML, Git, OneDrive, Microsoft Word, PowerPoint Web & Software Development
TypeScript, JavaScript, HTML/CSS, SCSS, React, Astro, Flask, Python, Java Design & Multimedia Tools
Figma, Adobe Creative Cloud (Illustrator, Photoshop), Inkscape, GIMP, DaVinci Resolve, Three.js, React-Three-Fiber DevOps & Deployment
GitHub, Netlify, DigitalOcean, Cloudflare, Docker, SQLite, PostgreSQL, Drizzle ORM Workflow Automation & Productivity
Microsoft Power Platform (Power Automate, Power BI), Google Cloud Platform (Firestore, IAM), Microsoft Visio, Microsoft Project, Smartsheets
Project & Process Management
Agile, Waterfall, Hybrid Methodologies, Kaizen, Lean Manufacturing; SOP Development; Technical Change Management; Version Control Systems;
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