Senior Customer Experience Leader with 15+ Years Experience

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Angela Davidson

***********@*****.*** 614-***-**** Columbus, OH

OVERVIEW

Hardworking and goal-driven Senior Customer Experience Liaison with 15+ years of experience in account management, customer service, and inside sales support. Detailed-oriented customer service professional with a strong commitment to maintaining high levels of customer satisfaction. Exceptionally skilled at analyzing customer feedback to implement innovative solutions and improve service efficiency by 20%. Well-versed in troubleshooting complex issues and providing clear, concise instructions to clients; resulting in increased sales, maintaining customer relations and enhancing customer retention rates. Recognized for consistently meeting and exceeding customer service monthly goals averaging 98% by conveying products and services to existing customers in a targeted and strategic manner. PROFESSIONAL EXPERIENCE

Senior Customer Experience Liaison Jacobi Carbons October 2020 - November 2025

Senior Customer Experience Liaison

Proactively resolved customer issues by applying analytical thinking and problem-solving skills to ensure resolution and satisfaction in order to retain and increases profits.

Delivered effective and timely communication to customers regarding orders, invoicing, scheduling, transportation.

Enter and coordinated orders, managed logistics and deliveries by establishing working relationships with freight brokers, obtaining freight quotes, securing and expediting trucks for deliveries, and prepared necessary shipping documentation to transport products within the U.S. and internationally.

Maintained high customer satisfaction through exceptional client relationship building and retention in high pressure situations.

Responsible for supporting large Top-Tier accounts in addition to assisting sales with the production, quality and analysis of the finished product.

Assisted other team members with account questions, internal processes, and assisted management with on-boarding and training.

Account Executive Primatech

August 2017 - June 2019

Responsible for generating new and existing sales for consulting services for Process Safety, Security and Risk Management. Executing consultative sales techniques to help companies comply with the OSHA Process Safety standards, and regulations contributing to the overall success of the company.

Responsible for providing account management, client retention and customer service to enable our clients to achieve their risk, safety and security objectives more efficiently and effectively; providing our clients the tools to become more profitable.

Responsible for discussing, preparing and closing technical consulting/training proposals; increasing annual sales revenue by 30%.

Senior Account Executive Perceptionist - (PercepCo, LLC.) January 2015 - June 2017

Responsible for driving new business and growing existing client base with services for online Contact Management, Scheduling, Field Service Dispatch/Call Reporting software to new and existing customers.

Responsible for identifying decision makers within a targeted market, resulting in increasing revenue 45 % to achieve profitable growth for the company.

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Provided customer service and satisfaction by providing product demonstration/presentations to enhance the customers experience and increase sales.

ADDITIONAL EXPERIENCE

Senior Inside Sales Executive Fiserv - (aka: CheckFree Corporation)

Responsible for generating new sales of technology solutions and up-selling existing customers to meet and exceed sales targets.

Responsible for account development, relationship management and customer retention and growing the overall revenue encompassing a 22-state region and achieving 355% of goal in the first year.

Met and exceeded Annual Sales Goal by driving $ 1.2+ million in business. Account Executive and Regional Imaging Sales Specialist Cranel, Inc.

Responsible for new account acquisition and existing account retention and growth, resulting in meeting or exceeding established gross profit goals.

Interfaced directly with top-level executives to negotiated high-dollar contracts and coordinate implementation of pre- and post-sale service for Fujitsu, Canon, Kodak, Bowe Bell & Howell, and Panasonic hardware. EDUCATION

The Ohio State University Columbus, OH

Business Administration -Computer Science- Associate Degree Columbus Para-Professional Institute East Columbus, OH RMA - American Registry of Medical Assisting- Associate Degree High School-Early Graduate Gahanna, OH

Gahanna Lincoln HS

ENHANCED SOFTWARE & TRAINING SKILLS:

Microsoft Word Microsoft Excel CRM Software & other applications

PowerPoint Access Solution Selling- Certification/Coach

Microsoft Outlook Siebel Software WordPerfect

Sugar NetSuite Salesforce

Slack Teams Solution Selling-Certification & Coach

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