Efficient Administrative & Ops Professional with Clearances

Matthew Watson

Pickerington, OH ***** *********@*****.*** 614-***-****

Efficient & Reliable Administrative Professional

Detail-oriented and organized with cross-industry experience supporting office operations, facility logistics, and customer-facing functions in both public and private sectors.

Professional Summary

Results-driven administrative and operations professional with over 10 years of experience in facility coordination, technical support, customer service, and logistics. Proven ability to manage office functions, streamline processes, and support cross-functional teams within fast-paced environments. Adept at handling sensitive data, coordinating scheduling, managing assets, and solving problems with minimal supervision. Known for professionalism, adaptability, and delivering reliable service across government, non-profit, and corporate settings. Holds active Top Secret and Secret clearances with military background in the U.S. Air Force Reserves.

Core Competencies

●Administrative Operations

●Customer Experience Improvement

●Technical Troubleshooting

●Scheduling & Documentation

●Facility & Asset Management

●Regulatory Compliance

●Government Agency Support

●Leadership & Training

●Cross-functional Communication

●Problem-Solving & Conflict Resolution

Professional Strengths

●Over a decade of customer service and administrative experience across various industries

●Strong military discipline and security clearance, ensuring high integrity and confidentiality

●Natural leadership skills with experience supervising and training teams

●Versatile, tech-savvy, and quick to adapt to new systems and workflows

●Recognized for improving response time and client satisfaction across service channels

Technical & Administrative Skills

Administrative Tools: Microsoft Office Suite, Google Workspace, Microsoft Dynamics 365, ServiceNow, Salesforce, Kronos, Taleo, Slack

Technical Support: Remote Desktop, Windows OS, Network & Hardware Support, IVR Systems

Office Management: Data Entry, Email Management, Scheduling, Documentation Review, Filing, Order Processing

Customer Support: Financial Services, Call Centers, Government & Non-Profit Services, Product Troubleshooting, Live Chat, Calling Customers and Clients

Warehouse Systems: Cherry Picker Operation, Order Fulfillment, Inventory Control

Other Tools: EHR Systems, Microsoft Access, Google Docs, Phone Systems, Social Media Support

Professional Experience

Facilities Coordinator

State of Ohio – Columbus, OH August 2023 – September 2025

●Serve as primary point of contact for internal facility-related needs and administrative support.

●Manage asset tracking, internal work requests, and employee service coordination across multiple departments.

●Oversee mailroom operations including package receipt, sorting, and secure distribution.

●Administer departmental fleet vehicle reservations and ensure compliance with usage policies.

●Perform a wide range of administrative and clerical tasks such as email management, filing, scheduling, and office communications.

●Collaborate with internal stakeholders to ensure facility readiness, cleanliness, and operational continuity.

Clerical Administrator / Warehouse Support

Capital Tire – Lockbourne, OH December 2021 – August 2023

●Operated warehouse equipment to fulfill tire orders for regional clients.

●Supported clerical functions including order processing and inventory documentation.

●Ensured accurate shipping procedures and timely dispatch coordination.

●Payroll support for at least 10 employees

Production Associate

Bark Eats – Hilliard, OH August 2021 – December 2021

●Picked and packed customized pet food orders with accuracy and efficiency.

●Maintained production line standards and adhered to health and safety guidelines.

Prep Cook / Production Worker

Mid-Ohio Food Bank – Grove City, OH December 2020 – August 2021

●Prepared and packaged meals for distribution to community centers, shelters, and food pantries.

●Maintained cleanliness standards and collaborated with kitchen team for high-volume meal prep.

Technical Support Specialist

State Auto Insurance – Columbus, OH October 2019 – November 2020

●Provided Tier 1 support to agents and policyholders on account access, policy updates, and quoting tools.

●Utilized CRM systems to manage service tickets and document interactions.

●Assisted with troubleshooting network and software-related issues remotely.

Dye Technician

Ares Sportswear – Hilliard, OH March 2019 – September 2020

●Mixed and applied dyes for large-scale custom apparel orders.

●Maintained inventory of materials and ensured accurate color-matching standards.

Customer Service Representative

BMW Financial Services – Hilliard, OH May 2018 – February 2019

●Supported customers with billing, title processing, and online portal issues.

●Handled data entry and resolved account discrepancies efficiently.

Repair Clerk / Customer Support

HKT Teleservices – Dublin, OH October 2016 – May 2018

●Coordinated dispatch and service requests for HVAC, plumbing, and electrical repairs.

●Managed customer inquiries, billing adjustments, and contractor scheduling.

Military Service

U.S. Air Force Reserves= Staff Sergeant (E-5) April 2016 – Present

●Maintain operational readiness, leadership, and administrative duties in support of Air Force missions.

Education

Gahanna Lincoln High School – Gahanna, OH High School Diploma

Certifications & Clearances

●Top Secret Clearance (Active)

●Secret Clearance

●Driver's License

●Food Handler Certification

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