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Customer Service Administrative Support

Location:
Elk Grove, CA
Posted:
June 04, 2025

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Resume:

Tiara McCray

350-***-**** ***************@*****.***

Hiring Manager:

As a value-driven professional with diverse work experience, I submit my application and resume for your review. I have spent several years providing customer service to internal and external customers. With my experience and knowledge, I am quite confident that I would be able to transition effectively and seamlessly to be successful on your team.

The resume attached to this cover letter will detail my experience and skills in the following areas:

Delivering excellent customer service

Providing administrative support

Performing Clerical Duties

Collaborating and being a team player

Communicating efficiently, effectively, and tactfully Verbally and in Writing

Multitasking and completing all assignments timely and with good quality

Maintaining organization and managing my time wisely

Being resourceful and detail oriented

Learning Rapidly and Follow Directions

Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)

I can show you the difference between being an employee and a driven hardworking team player. If I can provide any further information that will support consideration of me for this position, please contact me at 350-***-****. Thank you for taking the time to consider my application.

Sincerely,

Tiara McCray

Tiara McCray

350-***-**** ***************@*****.***

Professional Profile

Detail-oriented and organized professional with experience in medical reception and billing seeking to contribute expertise in patient care coordination and administrative efficiency to a dynamic healthcare team. Dedicated to delivering exceptional customer service and ensuring accurate billing and insurance processing to support optimal patient outcomes and practice operations.

Experience

MID ATLANTIC RETINA

ER Medical Receptionist/Biller 06/2023-06/2024

Greeting/registering patients accurately & in a timely manner

Maintain accurate and up-to-date patient records, including managing digital or paper documentation

Coordinate patient and physician schedules, handle patient intake, and manage appointment bookings.

Preparing and submitting billing data and medical claims to insurance companies

Ensuring each patient’s medical information is accurate and up to date

Preparing bills and invoices and document amounts due to medical procedures and services

Collecting copayments, deductibles, and coinsurances as well as verifying insurance and processing medical bills and claims

Worked with patients, healthcare providers, and insurance companies for billing processes

Handling patients’ information in compliance with HIPAA and company policy

Handle office tasks, such as answering and routing calls, filing, responding to emails, setting up appointments by using current office methods, technologies, and equipment

Comply with company policies, procedures, and standards

Complete work assignments and priorities by using policies, data, and resources

GOLDEN MADERA CARE CENTER

Medical Screener 09/2022 – 06/2023

Conducting screenings, reviewing medical histories, and coordinating to develop care plans

ask basic health questions to gather patient information

Manage patients’ records and address immediate medical concerns

Provide support to staff, patients, and families

Handle office tasks, such as answering and routing calls, filing, responding to emails, setting up appointments by using current office methods, technologies, and equipment

Comply with company policies, procedures, and standards

Complete work assignments and priorities by using policies, data, and resources

MAGNOLIA PAIN AND ASTHMA

Medical Receptionist 06/2022 – 09/2022

Greet patients, visitors, and vendors providing a warm and welcoming atmosphere

Answer incoming calls, addressed inquiries, and routing calls to appropriate departments

Verify patient insurance information, collect copayments and deductibles, and manage and submit billing inquiries

Maintain and update patient records within Athena in compliance with HIPAA

Review forms for content, accuracy and completeness

Communicate verbally to effectively convey information

Handle office tasks, such as answering and routing calls, filing, responding to emails, setting up appointments by using current office methods, technologies, and equipment

Comply with company policies, procedures, and standards

Complete work assignments and priorities by using policies, data, and resources

Tools Used:

Office Equipment: Phones, Copy Machine, Fax Machine, Printers

Microsoft Office: Outlook, Word, Excel, PowerPoint

Education

HIGH SCHOOL DIPLOMA, 06/12/2022, CHOWCHILLA UNION HIGH SCHOOL



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