Customer Service Administrative Support
Resume:
Tiara McCray
350-***-**** ***************@*****.***
Hiring Manager:
As a value-driven professional with diverse work experience, I submit my application and resume for your review. I have spent several years providing customer service to internal and external customers. With my experience and knowledge, I am quite confident that I would be able to transition effectively and seamlessly to be successful on your team.
The resume attached to this cover letter will detail my experience and skills in the following areas:
Delivering excellent customer service
Providing administrative support
Performing Clerical Duties
Collaborating and being a team player
Communicating efficiently, effectively, and tactfully Verbally and in Writing
Multitasking and completing all assignments timely and with good quality
Maintaining organization and managing my time wisely
Being resourceful and detail oriented
Learning Rapidly and Follow Directions
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
I can show you the difference between being an employee and a driven hardworking team player. If I can provide any further information that will support consideration of me for this position, please contact me at 350-***-****. Thank you for taking the time to consider my application.
Sincerely,
Tiara McCray
Tiara McCray
350-***-**** ***************@*****.***
Professional Profile
Detail-oriented and organized professional with experience in medical reception and billing seeking to contribute expertise in patient care coordination and administrative efficiency to a dynamic healthcare team. Dedicated to delivering exceptional customer service and ensuring accurate billing and insurance processing to support optimal patient outcomes and practice operations.
Experience
MID ATLANTIC RETINA
ER Medical Receptionist/Biller 06/2023-06/2024
Greeting/registering patients accurately & in a timely manner
Maintain accurate and up-to-date patient records, including managing digital or paper documentation
Coordinate patient and physician schedules, handle patient intake, and manage appointment bookings.
Preparing and submitting billing data and medical claims to insurance companies
Ensuring each patient’s medical information is accurate and up to date
Preparing bills and invoices and document amounts due to medical procedures and services
Collecting copayments, deductibles, and coinsurances as well as verifying insurance and processing medical bills and claims
Worked with patients, healthcare providers, and insurance companies for billing processes
Handling patients’ information in compliance with HIPAA and company policy
Handle office tasks, such as answering and routing calls, filing, responding to emails, setting up appointments by using current office methods, technologies, and equipment
Comply with company policies, procedures, and standards
Complete work assignments and priorities by using policies, data, and resources
GOLDEN MADERA CARE CENTER
Medical Screener 09/2022 – 06/2023
Conducting screenings, reviewing medical histories, and coordinating to develop care plans
ask basic health questions to gather patient information
Manage patients’ records and address immediate medical concerns
Provide support to staff, patients, and families
Handle office tasks, such as answering and routing calls, filing, responding to emails, setting up appointments by using current office methods, technologies, and equipment
Comply with company policies, procedures, and standards
Complete work assignments and priorities by using policies, data, and resources
MAGNOLIA PAIN AND ASTHMA
Medical Receptionist 06/2022 – 09/2022
Greet patients, visitors, and vendors providing a warm and welcoming atmosphere
Answer incoming calls, addressed inquiries, and routing calls to appropriate departments
Verify patient insurance information, collect copayments and deductibles, and manage and submit billing inquiries
Maintain and update patient records within Athena in compliance with HIPAA
Review forms for content, accuracy and completeness
Communicate verbally to effectively convey information
Handle office tasks, such as answering and routing calls, filing, responding to emails, setting up appointments by using current office methods, technologies, and equipment
Comply with company policies, procedures, and standards
Complete work assignments and priorities by using policies, data, and resources
Tools Used:
Office Equipment: Phones, Copy Machine, Fax Machine, Printers
Microsoft Office: Outlook, Word, Excel, PowerPoint
Education
HIGH SCHOOL DIPLOMA, 06/12/2022, CHOWCHILLA UNION HIGH SCHOOL
Contact this candidate