Systems Analyst Business

Wendi Moore

Aurora, CO *****

720-***-**** *********@******.***

Professional Summary

Experienced and results-driven Business Systems Analyst with over 16 years of expertise in aligning business needs with technology solutions. Proven track record in leading cross-functional initiatives, improving business processes, and driving system enhancements. Skilled in requirement gathering, process mapping, system integration, and stakeholder collaboration. Known for delivering high-impact technology solutions in the affordable housing and finance sector.

Core Competencies

• Business Process Analysis & Optimization

• Requirements Gathering & Documentation

• Stakeholder Engagement & Communication

• System Implementation & Integration

• Data Analysis & Reporting

• Agile & Waterfall Methodologies

• Testing & Quality Assurance

• Change Management

• Technical Writing & Documentation

• Project Coordination & Support

Professional Experience

Colorado Housing and Finance Authority (CHFA) – Denver, CO

Business Systems Analyst III

2019– Present

Manager -Integrated Records Management

2018-2019

Business System Analyst I

2009-2018

Document Control Specialist

2006-2009

Key Responsibilities:

• Lead complex business analysis efforts for cross-departmental technology projects, including housing finance, loan servicing, and compliance systems.

• Partner with business stakeholders to elicit, document, and prioritize business requirements and translate them into functional specifications.

• Analyze and document current business processes and workflows; identify areas for improvement and recommend technology-driven solutions.

• Serve as liaison between business units, IT, and third-party vendors to ensure alignment of project goals and technical deliverables.

• Manage end-to-end system enhancement lifecycle: requirement validation, design reviews, user acceptance testing (UAT), and implementation support.

• Develop and maintain use cases, user stories, process maps, data flow diagrams, and training materials.

• Conduct gap analysis and root cause assessments to address operational issues and enhance decision-making processes.

• Support implementation of enterprise applications such as loan origination systems (LOS), CRM platforms, document management systems, and financial software.

• Collaborate with QA teams to create and execute test plans, and assist in defect tracking and resolution.

• Mentor junior analysts and contribute to the continuous improvement of business analysis practices across the organization.

Key Achievements:

• Spearheaded the modernization of the loan servicing software

• Utilized different software to create online processes for customers

• Played a critical role in CHFA’s digital transformation initiatives by implementing data integration strategies across multiple systems.

Education

Bachelor of Science in Organizational Leadership

[CSU Global] [2016 ]

Associates in Business

[CSU Global] [2012]

Contact this candidate