Case Management Community Outreach
Resume:
Donna Townsend
Lexington, KY **511
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**Professional Summary**
Results-oriented Case Management Professional with 17 years of experience in Drug and Alcohol Recovery, Low-Income Housing, and Client Advocacy. Proven expertise in administrative operations, client support, and community outreach. Adept at developing tailored support plans, managing office tasks, and fostering partnerships with service providers to enhance client outcomes. Committed to improving lives through dedicated advocacy and resource navigation.
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**Core Competencies**
- Case Management
- Client Advocacy
- Administrative Support
- Office Management
- Community Outreach
- Crisis Intervention
- Active Listening
- Fair Housing Compliance
- Program Development
- Team Leadership
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**Professional Experience**
**Housing Coordinator/Caseworker**
*One Parent Scholar House (Hope Center)*, Lexington, KY
*October 2010 – Present*
- Maintain and manage a comprehensive database of housing resources and collaborate with landlords and management companies to secure housing for over 124 clients facing homelessness, mental illness, and substance abuse issues.
- Develop individualized housing plans, facilitating transitions to permanent housing and ensuring the effective use of subsidies.
- Conduct home and apartment inspections to identify safety issues and coordinate necessary repairs, ensuring compliance with housing standards.
- Provide direct support to clients, assisting with life skills development, resource navigation, and crisis intervention.
- Oversee administrative functions, including tracking rental payments, managing documentation for eligibility processes, and maintaining accurate records within the office.
- Lead community outreach initiatives and group discussions to engage clients and expand program participation.
**Admissions Coordinator Assistant**
*Hope Center*, Lexington, KY
*September 2005 – October 2010*
- Managed office operations, including scheduling, record-keeping, and communication with clients and families to streamline admissions and discharges from the Recovery Program.
- Delegated tasks to team members and provided training to enhance operational efficiency and team performance.
- Conducted medical screenings and psycho-social assessments for new clients, ensuring thorough evaluation and care.
- Developed and maintained relationships with external agencies, including the Departments of Corrections and Probation, to support client needs.
- Prepared meeting agendas, took notes, and archived proceedings to ensure effective communication and follow-up.
- Collected and entered medical data into client files, maintaining confidentiality and accuracy for future reference.
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**Education**
**Associate of Arts**
*Bluegrass Community and Technical College*, Lexington, KY
*Graduated August 2015*
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**Certifications**
- Active Shooter Training
- CPR Certified
- Peer Support Specialist
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