Benefit Supervisor

Ytiki Alston

***** ******* ** *******, ** ***** 757-***-**** ******@*****.***

Objective: Proficient & dedicated leader with strong problem-solving capabilities and administrative qualities. Seeking to utilize my skills in a supervisor position to assist with an organizations productivity.

EDUCATION & TRAINING

Ashford University- 2009 Bachelors of Science Major: Psychology Minor: Social & Criminal Justice

PROFESSIONAL EXPERIENCE

Hampton Department of Human Services 2007-2023

Human Service Senior Case Manager/ Benefit Program Supervisor

•Provided administrative & programmatic supervision to staff, performed human resource functions & prepared necessary paperwork

•Reviewed case management plans to include quality assurance of case management services & assigned caseloads to staff

•Developed written guidelines for delivery of case management services.

•Coordinated & monitored activities of staff, especially to ensure compliance with State & Federal rules & guidelines

•Provided technical assistance to staff regarding eligibility programs policies & procedures.

•Held individual & group conferences to review cases & problems & evaluated performance of staff members

•Recommended hiring, disciplinary actions, transfer, promotion, & termination of personnel within the limits of appropriate statutes, rules & regulations & policies, developed performance standards & prepared corrective action plans

•Prepared & implemented internal operating policies & procedures. Interpreted regulations, policies & other program information changes to staff; trained new employees in areas such as agency policy, department procedures & agency or government regulations

•Served in a liaison capacity to other agencies & groups; worked collaboratively with agency staff & other community agencies.

•Provided direct customer service to reduce dependency on public assistance & increased customer self-sufficiency. Lead &/or worked with a full service delivery team or work unit to meet the needs of customers seeking or receiving financial & other Human Services assistance.

•Interacted with customers & provided intensive case management for assigned cases. Identified customer strengths. Assessed barriers to self-sufficiency such as substance abuse, child & adult abuse, domestic violence, education, & training deficiencies. Assessed families holistically & provide supportive services & resources to increase self-sufficiency. Completed comprehensive need assessments. Determined appropriate benefit & service programs for eligible customers. Interceded in client/worker disputes & ensured customer satisfaction

•Maintained current knowledge of laws, policies, regulations, & accepted practices. Performed varied, complex & highly responsible duties in administering all eligibility & some service programs. Utilized the principles & practices of intensive case management to effectively interact with customers. Assisted customers or referred to appropriate team members, community agency, or organizations depending on circumstances. Helped customers complete applications & other paperwork as needed. Determined customer eligibility for means tested programs & services through detailed customer assessments

Hampton Department of Human Services 2005-2007

Case Manager

•Provided direct customer service to reduce dependency on public assistance & increase customer self-sufficiency; interacted with customers utilizing the principles & practices of self-sufficiency interviewing & intensive case management; assisted customers or referred them to appropriate team members, community agencies, or organizations.

•Administered basic & complex programs such as TANF (Temporary Assistance for Needy Families), Medicaid, General Relief, SNAP, & Emergency Services.

•Determined appropriate benefit & service levels for eligible customers.

•Identified & referred customers to senior case managers to administer VIEW (Virginia Initiative for Education & Work) activities.

•Identified & assessed barriers to self-sufficiency; worked with diverse groups to engage the community in developing collaborative programs to address employment, housing, transportation, medical, & crime prevention needs; assisted customers with setting & attaining goals related to employment, stability & self-sufficiency.

•Established & maintained case records & completed appropriate reports; completed “interactive” client interviews & entered data in the appropriate computer systems. Completed preliminary fraud assessments as needed; provided on-going management of a caseload to ensure accuracy & timeliness.

Hampton Department of Human Services 2003-2005

Foster Grandparent Program Staff Support Aide

•Performed Foster Grandparent & client contacts to include responding to inquiries & emails, collecting time sheets, assisting & managing all day-to-day administrative functions of the program. Data entry and document preparation

•Maintained accurate Foster Grandparent electronic & paper files including physical examinations, background checks, benefit time, mileage, criminal background checks, & payroll.

•Document preparation (ex: letters, flyers, payroll memos, newsletter, outreach). Data entry & updates in systems

•Performed various administrative & fiscal tasks as needed as assigned the fiscal officer.

•Answered phones & recorded calls & phone messages.

•Assisted with scheduling & staffing of volunteer recruiting events & also special recognition events & such.

Qualifications

•Strong organizational, communication, computer & writing skills as well as a familiarity with online platforms (e.g. Zoom, Microsoft office program, multilevel systems & phone lines)

•Proven ability to work well with all levels of the organization & volunteers

REFERENCES AVAILABLE UPON REQUEST

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