Experienced Customer Service & Office Manager

Jacqulyn Griffith

WINNER

Columbus, OH ***** +1-614-***-**** ***************@*****.***

Professional Summary

Efficient and detail-oriented Customer Service Professional with 25+ years of experience in administrative, call center, and retail roles across finance, healthcare, and construction industries. Demonstrated leadership as Office Manager for multi-location businesses and shift supervisor. Proven expertise in payroll, collections, claims, and data entry, ensuring operational efficiency and trusted remote performance. Work Experience

Call Center Representative

IQ Ventures Dublin, OH

January 2026

• Delivered customer service in a call center environment for various financial and data products, ensuring high client satisfaction

Telephone Research Interviewer

GDCC West, LLC Remote

December 2025

• Contacted individuals remotely to secure participation in client surveys and documented responses using an automated dialer system, increasing survey completion rates

Fashion Stocking Team Associate

Walmart London, OH

October 2025 to October 2025

• Unloaded, unpacked, sorted, staged, and hung all items in Apparel Departments, maintaining organization and cleanliness for an enhanced shopping experience

E-Commerce Clerk

Kroger Hilliard, OH

January 2024 to March 2025

• Fulfilled in-store shopping requests for food and household products, ensuring accurate and timely order completion for customers

Shift Supervisor

Marion Goodwill Industries Sunbury, OH

June 2023 to September 2023

• Supervised employees to ensure job duties were performed efficiently, maintaining productivity and organization throughout the store

Office Manager

Jenkins Construction and Maintenance, LLC. Gahanna, OH September 2018 to December 2022

• Managed all receivable/accounts payable, payroll, incoming calls, collections on past due invoices, and customer relations until company bankruptcy

Title Lien Specialist

People Make Us (Copart) Columbus, OH

June 2019 to August 2019

• Contacted companies to obtain 10-day payoffs on totaled vehicles and communicated with owners to resolve issues, supporting efficient claims processing

Data Entry

Artec (NiSource) Gahanna, OH

February 2019 to May 2019

• Audited gas meters, readings, and locations for Columbia Gas, ensuring data accuracy and compliance (Temporary position)

EMS Billing Specialist

Intermedix Gahanna, OH

November 2017 to February 2018

• Researched patient demographics, entered billing specifics, route mileage, and notes, and contacted health insurance companies to confirm coverage, expediting claims processing Senior Claims Specialist

Sedgwick CMS Hilliard, OH

July 2014 to October 2017

• Processed FMLA, Worker’s Compensation, General Liability, and Disability claims via inbound calls and emails, supporting clients remotely from home and office settings Collections Specialist

NCO Financial Systems Columbus, OH

June 2007 to June 2010

• Collected on medical billings for 26 hospitals, corrected insurance issues to facilitate hospital collections for Medicaid/ Medicare patients, and entered new collection accounts, mail updates, and payments Office Manager

W.D. Tire Warehouse Columbus, OH

March 2003 to May 2007

• Managed in-office invoicing, payment postings, mail functions, inventory, sales quote processing, and filing for all 3 locations

• Handled debt collections for extended services and supplies, improving cash flow

• Organized in-house training and recruitment of employees, enhancing team performance

• Maintained office equipment, furniture, and computer systems, ensuring all items remained up-to-date

• Assisted office staff and served as Administrative Assistant to all 3 owners, supporting daily operations Office Manager

Bob Sumerel Tire Company Hilliard, OH

April 2002 to March 2003

• Oversaw all functions of a sales office for company headquarters, ensuring efficient administrative operations Education

Accounting (High School Graduate)

Grove City High School Grove City, OH

August 1992 to June 1996

Graduated High Honors

Member of Honor Society both Junior/Senior year

President of BPA Senior year

Skills

Windows Invoice payment processing Automated dialer systems Order entry Google Workspace POS systems QuickBooks Salesforce Administrative experience within healthcare Title processing Medical claims processing Cash flow statement Teamwork Cycle counting inventory management Data verification macOS Report writing Outbound calling Computer skills Record keeping Excel formulas Customer communication Financial data reconciliation Account analysis Procurement management Customer service Manufacturing company experience Analytical thinking Productivity software Leadership Research data analysis Qualitative research interviewing Financial compliance Excel data analysis Google Sheets Payment verification Regulatory compliance management Invoice processing Microsoft Office Records management Inventory management Technical Proficiency Administrative experience within finance industry Attention to detail Electronic health records (EHR) management Account reconciliation report Bank reconciliation Training & development VLOOKUP function Debt collection Invoice reconciliation Banking Spreadsheet charts Presentation preparation Debt collection negotiation Mail processing Microsoft Outlook Accounts receivable Data interpretation Loan collections Meeting scheduling Product management Project coordination Office supply management Contracts Credit analysis Microsoft Word Negotiation Medicare Account reconciliation Report preparation Accounting software Financial services Aged receivables report Microsoft Teams Warehouse experience Correspondence management Purchase orders B2B Cold calling Microsoft Excel Debt collection skip tracing Computer operation Customer data entry Credit risk assessment Call center experience Recruiting Retail sales - Retail sales experience (1-2 years) Multitasking Customer complaint resolution Payroll processing Zoom Administrative experience

- Administrative experience (More than 20 years) Deposits Accounting experience within manufacturing industry Dayforce Typing - Average typing speed (60-80 WPM) Accounting and finance experience Event planning Refund processing Depositing cash Bookkeeping Multi-line phone systems Accounts payable Workplace health and safety regulatory compliance Word processing General ledger data entry Financial concepts Invoice data entry Microsoft PowerPoint Sales Account management Data entry - Data entry experience (More than 20 years) Customer returns handling Human resources Payment posting in medical billing systems Employee relations Languages

English - Fluent

Links

www.linkedin.com/in/jacqulyn-griffith

Certifications and Licenses

CPR Certification

July 2023 to Present

Food Handler Certification

Hazmat Endorsement

Driver's License

Certified Notary Public

September 2025

Additional Information

Authorized to work in the US for any employer

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