Sales Associate Customer Service

Peggy Giavroutas

***** ********* ******, ********, **, 44145

440-***-**** • ***************@*****.***

EDUCATION

Raphael Cosmetology School, North Olmstead, OH Graduated May 2010

Advanced Cosmetology License

■ Licensed by the Ohio State Cosmetology and Barber Board

WORK EXPERIENCE

Minerva Family Restaurant, Rocky River, OH 2004 – 2009

Seating Hostess

■ Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting. Present menus, create personal dining experience. Accept and organize reservations and prioritize reservations to accommodate customers. Prepare seating assignments prior to service. Addressed guest requests or complaints and escalated major complaints to manager.

Outback Steakhouse, Westlake, OH 2009-2010

Seating Hostess

■ Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting. Present menus, create personal dining experience. Accept and organize reservations and prioritize reservations to accommodate customers. Prepare seating assignments prior to service. Addressed guest requests or complaints and escalated major complaints to manager.

Marshall’s Department Store, Fairview Park, OH 2010-2011

Retail Sales Associate

■ Maintained an up-to-date knowledge of product inventory and company procedures to handle customer inquiries. Collaborated with colleagues to minimize the wait time in checkout lines by directing customer traffic. Managed customer returns and encouraged customers to accept store credits. Maintained a positive, courteous demeanor while interacting with customers to ensure a positive experience. Established trust with customers and up-selling appropriate products.

Joy’s Hair Salon, Cleveland, OH 2011– 2013

Hairstylist

■ Grew personal clientele to over 100 people. Cut, styled, colored hair, and performed scalp treatments. Maintained a detailed notebook of client preferences to improve the comfort of 80+ returning clients. Developed strong relationships with 18+ vendors to ensure the salon was stocked with the best products. Conversed with clients to better understand their requirements and make suggestions for improving their appearance and boosting confidence.

SKILLS

Dining Room Management, Customer Service, Reservations Management, Dinner Service Planning, Workflow Optimization, Product Expertise, Sales Expertise, Customer Service, Networking, Esthetics, Physiotherapy, Advanced Cosmetology Trained, Clear Communication.

LANGUAGES

■ English – Fluent

■ Greek – Fluent

INTERESTS

■ Music, Art, History.

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