Nyla Carlisle

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Experience Summary

Over 10 years’ experience in Project Management, Testing/Automation, Quality Management, Business Process Improvement, and Systems Validation/Analysis. Strong appreciation of critical business processes for global strategy to support business objectives. Experience in client interaction to determine business, functional, system requirements, Test Strategy, Test Plan, Defect Management, and assessing Risk with foresight to determine effective course of actions to maintain successful implementations. Analytical, methodical and proven interpersonal skills managing multi-million dollar domestic and international teams of professional services across Fortune 500 industry sectors. Understanding of emerging technology, to bring innovative solutions to processes, solution offerings and increase market share through streamlining, automation, SaaS, etc. to ensure Continental/Global products and services achieve and maintain SLAs, with applied improvement methodologies. Technical Experience Summary

• Project Manage Roadmap deployment across global organization

• Project/Test Manager for SAP, Oracle, custom applications and interface engagements

• Project management & mentor on-site, remote, near-shore and off-shore teams

• Establish Best Practices; define and document requirements, entrance and exit criteria for implementation and releases

• Perform IT Organization and Assessments; current state and deliver recommendation roadmap o Standards & Best Practices

o Organizational Plan

o Solution & Management

o Planning & Analysis

o Budget Administration

o Cross Team Collaboration

o Change Management

o Risk Assessment & Recommendation

o Client & Vendor Relations

• Establish SOX Compliance Audit policy and procedures for implementations, enhancements and bug resolution; document business requirements, required test cases and validation processes

• Define Test Strategy, Scope, Test Plan, Change Management, Execution and Defect Management

• Test Management Standards (Unit, Integration, Regression, System, Interface, Backend and Functional)

• Identify, review, submit and manage detailed and complex RFP/RFQ/RFI o Prepare and analyze budget metrics

o Prepare scope change budgets and revisions

o Submit proposal package and track status

• Technical Experience: SAP ERP & Solution Manager, HP ALM/QC, QTP/UFT, LoadRunner, BPT Accelerators (SAP, Siebel, Web & Custom), SAP TAO, Oracle Applications ERP &APS, Developer, UPerform, Oracle UPK, PeopleSoft, Jira, SharePoint, Eggplant, Tricentis, MS Project and Office applications, including Word, Excel, PowerPoint, and Visio

• Programming Languages: SQL

Work Experience

341 Global Consultants, San Diego, CA (Nov 2016 – Present) Role: Director PMO and Delivery

Client Projects: Cargill, Costco, SAP, Advanced Engineering, San Diego Community College District Responsibilities & Deliverable

• Identify, review, submit and manage detailed and complex RFP/RFQ/RFI

• Assess IT Current state and design QA/Testing Center of Excellence (TCoE) Roadmap; including SaaS

• Implement designed Roadmap

• Cross-train team in policies and procedures for SOX compliance, establishing business requirements, required test cases and validation process

• Align client business strategies and drive annual strategic plans

• Implement Testing Best Practices

• Introduce emerging technologies to bring solutions to Business and IT/Global Services Nyla Carlisle

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• Improve Global Services Management Systems

• Standardize technology with roadmaps to define KPIs and achieve SLA baselines Achievements:

• Define & bring improvements to IT Services & Capabilities

• Align IT Global teams

• Reduce IT overhead by standardizing tools across the organization and implementing Testing Best Practices; reusable test cases across platforms/environments and automation

• Trusted Advisor

Technology & Tools: SAP ERP & Solution Manager, HP ALM/QC, QTP/UFT, LoadRunner, BPT Accelerators (SAP, Siebel, Oracle, PeopleSoft, Web & Custom), SAP TAO, Oracle Applications ERP &APS, Developer, UPerform, Oracle UPK, PeopleSoft, Eggplant, Tricentis, Jira, SharePoint, MS Project and Office applications, including Word, Excel, PowerPoint, and Visio Costco, Seattle, WA (June 2019)

Role: Sr. Strategic Consultant

Engagement: SAP Test Architect Assessment

Responsibilities & Deliverables:

• Audit Test Architect Process

• Review and assess QA Testing (People, Process & Technology)

• Conduct in-person interviews and meetings with business teams

• Document and report findings

• Provide recommendations: including Best Practices and Procedures and Roadmap Achievements:

• Realigned client with clear processes and best practices to successful execute QA Testing

• Solidified a unified Project Team

Qualitest, San Diego, CA (Oct 2018 – April 2019)

Role: Sr. Strategy & Operations Manager

Client Projects: Google, Carl Zeiss, Think Surgical, San Francisco Airport, Auris Robotics, Fresenius, Illinois State Lottery Responsibilities & Deliverables:

• Scope/Facilitate Testing & QA Delivery Management

• Coordinate client expectations and scope changes providing seamless collaboration with Stakeholders

• Define/Maintain testing Best Practices and Procedures

• Manage Testing efforts cross team collaboration

Achievements:

• Rebuild Vendor Trusted Advisor relationships

• Expand test coverage while reducing client cost overhead and time to market, by scoping and deploying cost efficient QA/Testing module; process and tools

• Develop and implement annual, long-term and tactical strategies to develop, grow and maintain delivery solutions

• Gain knowledge in FDA regulations

Technology & Tools: HP ALM/QC, QTP/UFT, LoadRunner, Jira, SharePoint, Eggplant, MS Project and Office applications, including Word, Excel, PowerPoint, and Visio

Tera Consulting Services, San Diego, CA (Jan 2017 - Dec 2017) Role: Sr. Strategy & Operations Consultant

Client Projects: Advanced Engineering, San Diego Community College District Responsibilities & Deliverable

• Identify, review, submit and manage detailed and complex RFP/RFQ/RFI

• Assess IT Current state and design QA/Testing Center of Excellence (TCoE) Roadmap; including SaaS Nyla Carlisle

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• Provide recommendation on policies and procedures for SOX compliance, establishing business requirements, required test cases and validation process

• Align client business strategies and drive annual strategic plans

• Introduce emerging technologies to bring solutions to Business and IT/Global Services

• Improve Global Services Management Systems

• Standardize technology with roadmaps to define KPIs and achieve SLA baselines Achievements:

• Define & bring improvements to IT Services & Capabilities

• Reduce IT overhead by standardizing tools across the organization and implementing Testing Best Practices; reusable test cases across platforms/environments and automation

• Trusted Advisor

Technology & Tools: SAP ERP & Solution Manager, HP ALM/QC, QTP/UFT, LoadRunner, BPT Accelerators (SAP, Siebel, Oracle, PeopleSoft, Web & Custom), SAP TAO, Oracle Applications ERP &APS, Developer, UPerform, Oracle UPK, PeopleSoft, Jira, SharePoint, MS Project and Office applications, including Word, Excel, PowerPoint, and Visio Delphix, Palo Alto, CA (Mar 2015 – Oct 2016)

Role: Sr. Project Manager/Strategy & Operations Manager Client Projects: California State University Office of the Chancellor, Unisys, Best Western, AIG, Capital Group, LA Care, Delta Dental, Costco, DirecTV, eHarmony, Fisher Investments, MGM, REI, Toyota Financial, Yellow Pages, Mercury, Public Storage Responsibilities & Deliverables:

• Establish and coordinate client expectations and scope changes

• Facilitate Operations/Project Management, End-to-End Program/Project Management, establish and maintain operating practice and procedures, including DaaS solution.

Achievements:

• Establish Trusted Advisor relationships

• Streamline high performance team engaged with clients throughout the United States, Canada, and Mexico to optimize performance and efficiently reduce project timelines

• Develop and implement annual, long-term and tactical strategies to develop, grow and maintain delivery solutions Technology & Tools: HP ALM/QC, QTP/UFT, LoadRunner, BPT Accelerators (Oracle, PeopleSoft, Web & Custom), Oracle Applications ERP &APS, Developer, UPerform, Oracle UPK, PeopleSoft, Jira, SharePoint, MS Project and Office applications, including Word, Excel, PowerPoint, and Visio

Orasi Software Inc., Atlanta, GA (May 2012 – Mar 2015) Role: Sr. Project Manager/Strategy & Operations Consultant Client Projects: SAP, IBM, Accenture, Cargill, SaskPower, Smith & Nephew UK, Swagelok, Monsanto, Marathon Petroleum, Novelis, Southwire, Devon, Anadarko, Blue Shield of California, International Paper, OG&E, Sage Responsibilities & Deliverables:

• Identify, review, submit and manage detailed and complex RFP/RFQ/RFI

• Assess IT Current state and design QA/Testing Center of Excellence (TCoE) Roadmap; including SaaS

• Implement designed Roadmap across global organization

• Build/Manage TCoE teams

• Scope/Plan/Manage projects and high-performance teams engaged with clients throughout the United States, Canada, Mexico and Europe

• Cross-train team in policies and procedures for SOX compliance, establishing business requirements, required test cases and validation process

• Align client business strategies and drive annual strategic plans

• Implement Testing Best Practices

• Introduce emerging technologies to bring solutions to Business and IT/Global Services

• Improve Global Services Management Systems

Nyla Carlisle

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• Standardize technology with roadmaps to define KPIs and achieve SLA baselines Achievements:

• Reduced project costs by $3M implementing efficiencies in modernization of strategies

• Systems validated and compliant, performing at or exceeded target SLAs

• Define & bring improvements to IT Services & Capabilities

• Align IT Global teams

• Reduce IT overhead by standardizing tools across the organization and implementing Testing Best Practices; reusable test cases across platforms/environments and automation

• Rapidly delivered test solutions to Fortune 500 clients by incorporating quality assurance best practices, enterprise application testing and automation testing solutions and enhancement of customer SDLC processes; ASAP, Waterfall, Agile and a blended approach

• Trusted Advisor to client managers and executives establishing multiple top 25 anchor accounts all over $2m in revenue Technology & Tools: SAP ERP & Solution Manager, HP ALM/QC, QTP/UFT, LoadRunner, BPT Accelerators (SAP, Siebel, Web & Custom), SAP TAO, Jira, SharePoint, MS Project and Office applications, including Word, Excel, PowerPoint, and Visio Sr. Project/Strategy Manager (Nov 2009 – Apr 2012)

• Implemented Testing Center of Excellence (TCoE); including SaaS, design/manage Performance Test Approach, manage resources through project implementation

• Mentored Off-shore, Near-shore, remote and on-site teams through policy improvements and communication

• Worked cohesively with Product Development, Operations and Capacity Planning teams to define SLAs and Functional/Non- Functional requirements

• Liaised for TQM Manager Co-ordinate TIC, TICx, BPPO and VTO engagements Achievements:

• Trusted Advisor

• Cross-train Team in policies and procedures for SOC compliance, establishing business requirements, required test cases and validation processes

• Established Best Practices in defining and documenting requirements and exit criteria for application implementation and subsequent releases

• Efficiently trained teams to define SLAs and Functional/Non-Functional requirements Technology & Tools: SAP ERP & Solution Manager, HP ALM/QC, QTP/UFT, LoadRunner, BPT Accelerators (SAP, Siebel, Web & Custom), SAP TAO, Jira, SharePoint, MS Project and Office applications, including Word, Excel, PowerPoint, and Visio Education & Certifications

• SCRUM Master Certification 2019

• PMP Course Certification, Project Management Institute (PMI), 2009

• GAAP Accounting, San Diego State University, San Diego, CA

• Special Education, Buffalo State University, Buffalo, New York Awards & Presentations

• Woman of the Year Awards, 2018

• APEX Award, 2016

• SAP Consultant of the Year, 2011 & 2012

• Presenter: Accelerate Test Automation with SAP Quality Center by HP and SAP TAO, SAP Sapphire NOW ASUG Annual Conference, 2011

• Roundtable, SAP Sapphire NOW ASUG Annual Conference, 2012 & 2013

• SAP Solution Manager Influence Council, 2011 – Present

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