Remote Customer Service Specialist
Resume:
Monica Crome
(Remote)Customer service representative/Specialist
CONTACT
PROFILE
*************@*****.***
Columbus, Ohio 43219
Customer Service has been my background for the past 25+ years. I started early at 14. If I could add Customer Service as my middle name, I would. I am Customer Service. I love helping people, I love memorable conversations, and interesting experiences. Most people don’t like challenging calls/situations, I honestly love them. It means a lot to me to see a negative situation turned positive. I have been remoting for about the last 10 years. It would be my preference, however if there is an outside position that I align with, I’m all for a change. Also, I do have my own equipment if the position requires that.
SKILLS
(Remote) Upstart email Specialist, Chat Specialist, Inbound Calls
2025- Current
I specialize in email response or chat. I answer any questions an applicant would have. Doing inbounding calls, I would directly talk to applicants, in hopes of them opening a new application. The applications consisted of personal loans ranging from car loans, to house loans, to anything a person may want.
Types 50 wpm
Ability to defuse situations
OHID
HSIN
Microsoft apps and products
Teams
Problem Solving
Leadership
Ability to communicate efficiently
Filing
Ability to take inbound and outbound calls
Scheduling
Email Response
Selling products
Meeting Goals or Metrics
Trained in Salesforce
Trained in email/chat response
(Remote)FEMA Customer Service Specialist
2024-2025
I assisted victims of natural disaster relief. I performed prescreening, application processing, efficiently
Notating the conversation per Homeland Security guidelines. Being as a team, we were able to comfort each other when we were having a down day. Somedays, it's hard dealing with calls so devastating.
(Remote)Safelite Customer Service Representative
2021-2024
I was the first point of contact when a customer needed to set up an appointment for glass claims. Helped shop for car shops to fix vehicles. Made sure they had an appointment set for an adjuster. Answered any questions regarding their claims. Made sure that all customers were clearly advised of Safelite law according to state. Sell wipers for a bonus. Earned top spot-on team quite a few times for metrics and my customer service ability.
(Remote)Enterprise Customer Service Representative
2018-2021
Chat specialist: Answering Questions concerning their reservation or setting a reservation up for customers. Assisted giving information about the rental process and handling any situations that may be of problem for account.
Inbound Customer Service Rep: First point of contact to make a reservation for a rental vehicle be it personal, business. Assisted with finding the size vehicle the customer was looking for, setting up a reservation. I also assisted with toll violations if done in a rental vehicle. Directing customers to correct departments
Public Storage Property Manager
2010-2018
I performed all the functions for the property. Ordering supplies, inventory, sale metrics, 2 or more personnel I managed at a time. Made sure the property was clean and efficient to rent. I drew up agreements for leasing a storage unit. Performed auctions. Yes, like Storage Wars. Scheduling Repairs. Working closely with the District manager with the sale of merchandise, ideas for property, any problems concerning property. Was expected to sell a goal for merchandise. I helped open 3 stores.
EDUCATION
Walnut Ridge HS
1999-2003
High School diploma
Columbus State University
2017
Criminal Justice
(No diploma)
9
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