Remote Customer Service Assistant Manager

ARYSS RODRÍGUEZ

Columbus, Ohio • 614-***-**** • *****.**********@*****.***

PROFESSIONAL SUMMARY

Customer service professional with 4+ years of experience resolving issues, managing high call and inquiry volume, and delivering consistent, high-quality support across phone, in-person, and multi-system environments. Self-motivated and detail-oriented, with a proven ability to stay organized, meet deadlines, and communicate clearly and professionally without close supervision. Seeking a remote customer service role where strong problem-solving and communication skills drive a great customer experience.

CORE COMPETENCIES

Customer Service & Support • Issue & Conflict Resolution • High-Volume Phone Handling • Multi-System Data Entry • Written & Verbal Communication • Time Management & Self-Direction • Order Processing & Reporting • Team Training & Leadership

PROFESSIONAL EXPERIENCE

Assistant Manager / Front Desk Lead — Dogtopia – Columbus, OH June 2024 – Present

●Serve as the primary point of contact for clients, resolving concerns with discretion, professionalism, and efficiency

●Manage daily operations independently, prioritizing tasks and following through without needing oversight

●Oversee payment processing, daily deposits, and end-of-day reporting with consistent accuracy

●Train and support staff, and coordinate communication across the team to keep service consistent

●Maintain organized, up-to-date client records across multiple systems

Print Supervisor — Staples – Columbus, OH February 2022 – June 2024

●Delivered efficient, deadline-driven customer service in a fast-paced, high-volume environment

●Handled complex and time-sensitive customer requests with professionalism and clear communication

●Trained and mentored team members to ensure consistent, high-quality service

Call Center Representative — Continental Auto Parts June 2021 – January 2022

●Managed a high volume of inbound calls from wholesale and B2B clients, providing order updates and resolving concerns

●Processed payments and maintained accurate customer records across multiple systems

●Recognized for professionalism, adaptability, and strong communication skills

Customer Service Associate — Lowe's Home Improvement January 2021 – June 2021

●Delivered friendly, efficient service in a fast-paced retail environment

●Assisted customers with product selection, inquiries, and checkout

Customer Service Associate — Goodwill Industries June 2020 – January 2021

●Managed transactions and supported daily store operations

●Maintained organized displays and provided attentive customer assistance

EDUCATION

High School Diploma — Whitehall-Yearling High School (2020)

CERTIFICATIONS

CPR Certification • First Aid Certification • OSHA 10

Contact this candidate