Customer Service

J.LILLIA ZIPPORAH

Email ID: **************.**@*****.***

Mobile: +918*********

Career Objective

Seeking for a position where experience, skills, and knowledge could be effectively applied for the development of the self and the organization.

Work Experience

STORM OVERSEAS - TRICHY, TAMILNADU, INDIA December 2018 – Present Role: IELTS Trainer

Responsibilities:

● Teaching IELTS including spoken English to the students

● Making teaching plans for the IELTS Program

● Managing the class; preparing the lessons to be delivered to the students

● Preparing and setting tests, examination papers, and exercises

● Marking and providing appropriate feedback to the students

● Basic administration, such as keeping student registers and attendance records K.RAMAKRISHNAN COLLEGE OF TECHNOLOGY-TRICHY August -2013-October 2017 TAMILNADU, INDIA

Role: Softskills Trainer

Responsibilities:

● Provide Coaching & Feedback to enhance student’s performance

● Conducting various activities to develop student’s performance

● Motivating the students to initiate forward to take responsibilities

● Training the students to attend interviews effectively VAGUSTECHNOLOGIES-TRICHY,TAMILNADU,INDIA March-June-2013 Role: DCR-Direct Client Recruiter.

Responsibilities:

● Source candidates using traditional and creative sourcing methods

● Screen and build a pipeline of candidates and provide a constant source of candidates for up and coming requirements

● Interview prospective candidates and educate candidates on our process

● Negotiate with candidates, extend offers, negotiate compensation and facilitate the placement of candidates

● Responsible for increasing number of qualified applicants in database

● Submit qualified candidates to open job requirements PROJECT INTERNSHIPS:

JOSEPH EYE HOSPITAL, TRICHY- INTERNSHIP

Topic: Study on Employee Commitment towards the Organization. DURATION: 1MONTH (FEB-2013) Action:

● Identifying the commitment level of employees

● Analyzing the motivational factors of employee commitment

● Analyzing the factors that affect commitment

● Analyzed the rate of employee commitment in organization VOLKS WAGEN, SUSEE AUTOMOBILES, TRICHY- INTERNSHIP Topic: Study on customer relationship management on after sales service Duration: 1 month (May 2012).

Action:

● Analyzed service patterns

● Analyzing customer satisfaction on service

● Developed ideas on customer retention

● Analyzing progress rate of customer retention

ORION CALL TECH, TRICHY -ON JOB TRAINING APRIL 2010 Designation – Counselor.

Counseled and admitted 23 students for spoken English course and awarded for best performance. EDUCATION

● Master of Philosophy in Management – 81% October 2017 Christhu Raj College, Trichy

● Master Of Business Administration – 82% April 2013 Heber Institute of Management Studies, Trichy

● Bachelor of Business Administration – 64%, April 2011 Holy Cross College, Trichy

Higher secondary Examination (12

th

) – 73%, March 2008

Y.W.C.A. Matriculation Higher Secondary School, Trichy

Matriculation Examination (10

th

) – 68%, April 2006

St .Anne’s Girls Higher Secondary School, Trichy

DIPLOMA COURSES & CERTIFICATE COURSE:

● Diploma in B.P.O Management – “A” Grade, 2010.

Orion Call Tech, Trichy

● Counseling in psycho therapy

● Self awareness and interpersonal effectiveness

STRENGTHS

● Efficient in event planning and schedule coordination

● Excellent communication skills, both written and verbal

● Ability to supervise and delegate

● Flexible and adaptive

PERSONAL DETAILS

DATE OF BIRTH : 10-03-1991

NATIONALITY : Indian

LANGUAGES KNOWN : English And Tamil.

MARITAL STATUS : Married

PERMANENT ADDR. : No.52/1 Mission kovil street, Crawford, Trichy-12 Place:

Date:

(J.LILLIA ZIPPORAH)

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